Margo

@BBVA_USA Finally spoke to someone on the phone yesterday and was told to go to a local branch. You can't call them, you have to go in with proof of ID to unlock your account. I hope this saves some of y'all time.

@tate__walker @BBVA_USA Solution worked! Finally able to access my account

@margo36091 @BBVA_USA WORKING SOLUTION: I called my local BBVA branch and they sent me a password reset instantly. Logging in with this online didn't work but going through the app allowed me to set security questions and access my account. If you get a "System error" just try again and it should work

@karaswisher @nytopinion @public @malling @OversightBoard @arusbridger @FrankLuntz Always rocking the shades! love it

@BBVA_USA working solution: go to a branch location with photo ID to gain access to your account. Way to pass the issue along BBVA...

@BBVA_USA Glad to hear the outage is fixed... can you fix my account now? Still on hold with your lovely call center

@BBVA_USA Not good enough! I need to access my bank statements which I need an account for but your system has locked me out. I WANT ACCESS TO MY ACCOUNT.

@elizableu How much did he make off of this investment? Is it going to the moon?

Did Fauci fund the Wuhan lab? Honest question.

@ATVI_AB @PlayStation, COD Cold War Zombies is crashing a each time we try to get into level 2… any tips on how to resolve this? Happened last night and today

@BBVA_USA Update, this is how long it takes to unlock your account. Just add 3 more days of that without reaching someone and you too can have access to your own money. #classactionbbva #notsosimple

@BBVA_USA This is an absolute JOKE. After being on the phone for 2 days in a row now no updates. When I finally got a hold of an agent it took him 20 minutes to tell me the system was down. When someone gets this class action together please contact me. I’m also filing an FDIC complaint.

@BBVA_USA You had months to prepare for this. Shit I went out of my way weeks ago to call BBVA to see if I could be PROACTIVE as a CUSTOMER and I was told do nothing and everything will move automatically. GIVE ME MY MONEY! #ClassActionBBVA

@BBVA_USA The call center had me on hold for 2 hours and automatically disconnected me. No access to my money for 5 days #classactionbbva

@BBVA_USA 1/6: @BBVA_USA @BBVANews_USA @reyocanas #ClassActionBBVA @FDICgov Wife Drove an hour each way and spent 4 hours at our closest branch. Couple notes for others the Branches have no clue what's going on. They were told via email the merge was happening a MONTH from now.

@BBVA_USA If it's unacceptable, then you should be paying us. #ClassActionBBVA

@LieffCabraser do you think we who are part of the transition from Simple bank to BBVA USA, who have been largely unable to access our accounts since the transition completed on Saturday, have a case? Look at these tweets from people. 💔 #classactionbbva #BBVA

@DougMandellJr @BBVA_USA I'm thinking #ClassActionBBVA

@BBVA_USA Will you be waiving any fees associated with transferring all our money out, and closing our accounts? You’ve lost my trust. CS reps hanging up, “I can’t hear you” recordings, etc. Allow us to take our money elsewhere without penelty.

@martik87 @DougMandellJr @BBVA_USA #ClassActionBBVA @BBVA_USA I’ll be part of class action. This is totally unacceptable and irresponsible by @BBVA_USA to let this happen.

@Walgreens please update your pharmacy system to include notes on why medication is on hold. I shouldn't have to call and wait on hold for an hour to get a status update since your system simply states "on hold". On hold for what??