markfagan

Is this an AI auto response or a real person? The delayed 18.23 to Dorking but it is the same on all your new trains.

@SW_Help another new train and another barrage of noise pollution from the same safety announcements on repeat. Your trains now oddly make more noise than your passengers. Your “quiet zone” carriages don’t really work anymore do they?

@SW_Help another barrage of announcements on the train, 10 mins in and heard the same Brit transport, fare evading warnings and route stops several times over. What is going on?!! If this was a loud mobile conversation you’d ask the person to be quieter

@SW_Help 18.53 from Waterloo to Dorking. To be fair it’s not just this evening it’s pretty much every one of the new trains. Appreciate info for passengers but the level and frequency of these seem overbearing for the entirety of the journey. Assume the guard can switch or reduce?

@markfagan Hi, I am sorry to hear this, may I ask what train you are travelling on? ^MC

@SW_Help can we reduce auto announcements please? I’ve just sat on a 30min train & had almost every min punctuated with an auto announcement, with the guard often repeating the same message.

@SuttonCouncil how do you expect anyone to provide real time photo or video evidence of damage to waste bins by your crews to waive the charge to replace? What about people who are at work when this happens and or you only notice said damage post collection? Prob 99% of cases

@virginmedia how do I contact you, no one answers phone, chatbot useless, no online chat, WhatsApp unanswered

@virginmedia how do I contact you to order a WiFi booster? Connect direct me to main webpage and I’ve tried to call on hold 45mins now and no WeChat?

@liamgallagher Gotta be KNEBWORTH right?

Massive announcement incoming

@Pret did you run any focus groups to sense feedback to this move?judging comments here, no and droves of customers will depart. Prices across all aspects are a joke and only made palatable with 20% off food, good luck in trying to sell £5+ sarnies without this.

@Pret as a loyal customer of your subs since inception 💯cancelling with latest changes. Obvs prices rose beyond what needed to, to give impression of savings, 20% off food but rose way higher to offset.£4.40 for ‘strong’ coffee, suspect unless prices adjusted,sales plummet

@SW_Help Another day and another cancelled service on the G’Ford/Dorking via Epsom line due to faulty train. Making the next service impossible to board. When are you likely to invest in more reliable trains and or reinstate the peak services you cut by 50%?

@SW_Help Yes on the Epsom Dorking line that you’ve cut the service on by 50%! Carnage with a jammed train needing to then use already jammed services at c’ham. When will those services be reinstated and with trains that actually work?

@SW_Help Not good enough, the stock answer of trains not working is entirely in SWR’s control, so why doesn’t SWR invest more in trains that they can run a reliable service with?

@markfagan Hi Mark, the train has been cancelled because of a fault with the train sorry. ^DM

@SW_Help why has the 7.24 to Dorking been cancelled? Service in this morning only 5 carriages,couldn’t get on and this eve cancelled. Not even running the 50% of service left on this line are you?

@SW_Help But it’s every other week for that same service and that’s already 50% less than it was 4 yrs ago. You control the trains and investment or lack of into reliable rolling stock. I couldn’t confirm a business meeting in London before 9 as zero reliability on service to get me there

@markfagan Hi, unfortunately we are experiencing a number of train faults that mean the availability of rolling stock is affected. We apologies for the inconvenience caused ^MC

@SW_Help why was the 7.28 from W’Park to W’loo cut to half the carriages yet again? Half the frequency and now half the train size regularly on this line, simply why?

@VOXI_UK hi I was online on Fri trying to move a pay mthly voda a/c over and was told this was done but it doesn’t appear to have come over?

@SW_Help An all too frequent event now. Half the precovid service and you can’t reliably run that yet told cutting the service was part to free up line capacity to enable trains to run better?! Haven’t answered the question re what are you doing to fix trains that clearly aren’t reliable?

@markfagan Hi, the services today have been cancelled due to a train fault on a unit scheduled to run. Apologies for the inconvenience. ^RC

@SW_Help Dorking line,no trains for 1hr due to 2 consecutive cancelled for reasons in your control. Service already -50 % precovid, all too regular post summer.What are you doing about it?

@SW_Help @Louise1408 How about invest in new trains on these lines than keep all the new rolling stock for your commuters travelling in from Hampshire and beyond. 2 tier system in your service in terms of quality of journey. Suspect you value perceived higher value passengers travelling further?

@Louise1408 Hi, this can cause lots of problems. It can sometimes block the line so services are not able to get past. I can see the line is now open so this should not be a problem any longer. Again please accept our apologies for this. ^RC