Martin

@AskCiti who do I speak to regarding account setup emails intended for one your customers who has mistyped their email address? I’m in the UK so I’m not ringing a US number. I’m being sent information about your customer that breaches some serious privacy and security rules.

@Kaiismithh @nsandihelp Same issue

@ASUS_ROG @hellogames NMS crashes on startup on ROG Ally reddit.com/r/ROGAlly/comm… reddit.com/r/ROGAlly/comm…

@premierleague no idea who sold you my email address, but your unsubsribe form doesn't work @ICOnews

@drmartens damp mold spores all over the inside of the bag I had delivered today as a gift for my partner. Disgusting, embarrassing and dangerous.

@MCity_Commander Yep, happening here

Anyone elses game ends/finishes early. #MW2 #MWII Lobby ends on 10 20 points

@virginmedia So to summarise: Me: every time I call customer services I receive no help and you drop the call, can you please help? VM: no, try calling customer services Yeah, thanks guys.

@martinph Until your equipment has been received, the account wouldn't be activated so you won't be being charged. If you've already spoken to the team, they will complete their investigations and then come back to you to resolve. KF

@virginmedia awful customer support experience. Ordered new kit, even though you have the right address it ended up at the other side of the country. You want to charge me again for sending another box. I've spoken to 8 reps over 2 hours. I knew coming back would be a mistake.

@virginmedia And replying to your comment about being activated, apparently you have activated my service. So yes I probably am paying for something I'm not receiving.

@virginmedia You didn't read my original tweets. VM keep dropping the call while I dance between your deps. I want someone to read my account and call me. I'm sick of explaining the same thing to CS only for nothing to be done. Its yours/@YodelOnline's problem to fix, not mine.

@virginmedia Right, so you're going to continue to charge me for a service I can't use while trying to extort me out of another set up fee? Exactly what set up service have I received so far for my original charge? You're as useful as the other 7 customer service reps I've spoken to.

@martinph Hi Martin, I'm afraid the serial number on the hub would need to match the account. We wouldn't be able to add the serial number of an old account to your new account. KF

@virginmedia I have a Hub 4 from an old account that you still haven't picked up yet, but apparently its impossible to assign that router to my new account for whatever reason. Surely someone somewhere in your maze of departments is able to switch it over and it can all be resolved today?

@virginmedia I "spoke" with them 15 minutes ago, she was contacting Yodel because you have the correct address but they did not, so she was trying to get to the bottom of it. Honestly I don't really care what happened between you and Yodel, I just want the service I'm paying for.

Just got cut off after 53 minutes being passed between 3 different people saying their department can't send out new kits. I really don't want to explain the situation for an 8th time today. I want someone to read my account notes and call me for a change.

@virginmedia I was told that the complaints department would contact me, and that I shouldn't contact them. Are you saying I have to chase up my own complaint? I assume otherwise I'll just go ignored and continue to be charged £69 for a service I'm not using. Wow.

@martinph I'm so sorry to hear this Martin. Have you been able to speak to our teams on 0345 454 1111 since then? ^AC

@virginmedia called to cancel on the 13/5, was told it was filed. Never heard from since. Spoke to CS on 02/6 who eventually advised to file a complaint. Not heard from anyone, and still not cancelled. Stop squeezing £69 out of me and honour my original request over a month ago.

@virginmedia Like I stated in my tweet, and my complaint, I called on the 13th May and was told the request had gone through. So 30 days from then I would have expected to be disconnected. However I'm still paying for a service I'm not using, and don't want, well over 30 days later.

@martinph Hi there Martin, I'm so sorry to hear that this has happened! When was the original date for the disconnection? ^AC

@MatteMhk @Emptyheaded01 @TheCycleGame There's a kind of nursery rhyme we like to use in software development sometimes... 99 little bugs in the code, 99 little bugs Fix one bug, compile it again 101 little bugs in the code

@Emptyheaded01 @TheCycleGame yeah but fixing 1 bug is usually just patch / reboot, done.

@mullafabz hi mate, any chance of tonight's Creator Clash?

@virginmedia 40 minutes on hold just for you to drop the call. What's the quickest way to the disconnection team? I'd rather not sit through another 30 minutes of George Ezra, then the retention team, then be put on hold again.