Muhammad Bashir retweetledi
I have been a loyal customer of @GiGLogistics and this is the first time I have had an issue with them. I expected it to be handled with urgency. Instead it has been 50 days of silence, delays, and empty apologies.
In March 2026, they delivered our custom-built office PC from Lagos to Gombe with the tempered glass panel completely shattered and glass fragments scattered all over the motherboard, GPU, RAM, and other internal components. The packaging had no foam, no crating, and no fragile markings whatsoever.
I reported it at their Gombe office within the same hour of collection. I have full unboxing video evidence. I filed a formal complaint. I provided every document requested by their team and their insurer including a repair receipt. I had to disassemble an expensive brand new custom-built PC component by component just to remove the glass fragments and prevent further damage.
50 days later, GIG Logistics has still not paid my claim of N115,000. They made me incur the loss and have failed woefully to make it right.
Shipment 1014022013. @GiGLogistics , when are you paying?
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