Michael Grant

@HMRCcustomers That’s super helpful. As helpful as the HMRC phone helpline I was told to call.

@mickgrant26 Hi Michael, I’m sorry you haven’t heard back from our Online Services team regarding the issue you’re experiencing. Unfortunately, this isn’t something our helpline can look into or resolve, so you’ll need to wait for a response from them. Martin

@HMRCcustomers I have been trying for week to change our business for VAT, and how HMRC communicate with our business. The website does not work and your support teams cannot make this change manually. How do I get this done? And yes, I have filled in the page does not work form

@HMRCcustomers I have not been given any information.

@mickgrant26 Have you been given a timescale as to when this will be resolved? Amandine

@HMRCcustomers I have spoken to HRMC twice today, and have reported this more than once. The issue has been ongoing for weeks.

@mickgrant26 Hi Michael, I'm sorry you're experiencing issues. When did you report the issue online? Amandine

She has spent over four hours on calls trying to get this resolved. Please contact me to help get this resolved for her.

@SkyUK I have an elderly friend who moved house five weeks ago and still does not have service from you, even though you have charged her over £400. You send engineers to the wrong address, three times. She is not very mobile she needs internet for hospital appointment data.

@motocard I’d really like an update on my order. This is not a great first experience with your business, and it might be my last. I’ve asked for updates on an order and had nothing!

@SW_Help at Barnes station the ticket machines have been broken since last week. And on the platforms displays are not working either. Any idea when they will be fixed? P.S. please don’t suggest other ways to buy tickets. I what they are. Just fix the problem technology.

@British_Airways An update for you @British_Airways . I was promised a phone call last night, or an email update from your customer service team. It is now many hours later and I have not had anything. #CustomerServiceFail

@British_Airways @British_Airways this is the helpful (not really) reply I get when I send the DM to you as requested.

@British_Airways I have been trying for days to get help with a Name change on a ticket. No one has been able to help me or returns calls when they say they will. I have called everyday at least twice to try and get some and help.

@British_Airways How is this customer service. How is this help? I know @qatarairways need to work with you on this, and they are not. Which tells me your One World group, is not One World, and not here to help your customers. #CustomerServiceFail #CustomerSatisfaction appalling.

@British_Airways Hello @British_Airways still no reply from my DM to you, as requested. I have also just had another call with your Customer Service team, where I am being told, we may or may not be able to help. If we cannot, it will cost you £3,700 to get a new ticket.

@British_Airways I should add to this. I know you (BA) need help from @qatarairways but they have not replied to you (@British_Airways) either. I am very surprised that a #OneWorld partner is not being more helpful or responsive to you or your customer.

@British_Airways Hello @British_Airways (Kelly) I have been on the phone again for 40 mins, trying to resolve this. I am assured someone will call me back. I have sent you the DM's as requested. No reply. How dod I get help? Frustrating in an understatement. #CustomerService

I feel like you have lost your customer facing side of your business to help loyal customers. I am hoping someone reads this and can help me.

How @British_Airways do I get some help, when you do not have a customer desk at your home and biggest airport. How do I get help when no one returns calls. I am due to fly Wednesday lunchtime and at present, have not idea about my daughters ticket.

@PhysioSupplies_ your customer support is really bad. I have tried to contact your company for support 8 times. The line that picks up is Sales, surprise, surprise! But they cannot help with support.

@PhysioSupplies_ I have emailed and filled in your contact form on your website to ask for help with a product I recently purchased you that has broken. I’d appreciate a response and help getting the faulty product replaced.