Mike Alexander

@LNER The 18.30 from Kings Cross to York has been cancelled. I know I can get the next train without having to change my ticket, but can you confirm if I can get the service *immediately before* the 18.30 instead (i.e. the 18.18) without changing my ticket?

@QPark_UK Your FAQ says, "where you have booked an Evening Special product with a specific start time, the grace period is 5 minutes… You cannot enter before this time." Does that mean I cannot pay separately to park an additional two hours earlier?

@wahoofitness I love that you now support ANT+ lights in addition to the existing radar support on my BOLT v2. Do you support the Bryton Gardia R300L Rear View Bike Radar Tail Light for both (radar and light control)? If not, any plans to do so?

@ArgosHelpers I’m trying to place a click and collect order, but keep on getting this error no matter what store I try. Any ideas?

@CurrysServices Do I have to request a DM conversation with you here before you receive any DMs I send to you?

@CurrysServices OK, I tried that, but a suspect you now have to be a verified X user to DM you (I’m not verified). If that’s the case, you should make it clear to your customers before asking them to DM you. What other channels can I use to contact customer services?

@mikealexander Hi, I'm grateful that you got in touch. We apologise for our lack of response. In order for us to help you further, kindly send us a direct message via the link below. Thanks - KT twitter.com/messages/compo…

@CurrysServices If your customers have to be verified X users to DM you, please can you make that clear when you ask people to DM you. What other channels can be used to speak to you (if not via X DM)?

@CurrysServices I sent you a DM on Saturday, but haven’t had any response yet. Is that normal?

@AskNationwide @AskNationwide Is it really a “pilot”? I just can’t see Apple rolling back this incredibly useful feature. It’s a real shame Nationwide isn’t forward-thinking enough to get on board from the start.

@hbafilmshorts Hi there! Apple are currently running a pilot with a few providers, we're in discussions with them in regard to joining. Jon

@AskNationwide This lack of getting on board with really handy feature is just another example of you not keeping up with the competition. 😞

@mikealexander Hi Mike thanks for getting in touch and I'll certainly forward this on as a future improvement suggestion. Jo

@AskNationwide Any plans to support the feature on Apple devices that allows your account balance and transactions to be shown in the Wallet app? support.apple.com/en-us/HT213903

@AskNationwide I’ve been with you for decades, but have recently tried Monzo and see that there is a “better way” to do banking. TBH, Nationwide looks like it’s being left behind and even a re-branding exercise isn’t going to convince your valued customers otherwise.

@AskNationwide I’ve just noticed previous replies from you on the same topic that say this is a “pilot” for Apple. This suggests that they may withdraw the feature. Really?! I cannot see any reason why they’d do that and, in fact, more and more of your competitors are adding the capability.

@LNER Thanks Molly. So that means I have to find the train manager on the 09.32 before I board and it departs? Or will LNER staff at York Station be able to advise me on whether I can use that service?

@mikealexander Hello Mike, the 08:32 is now expected to get to York at 09:53. I am really sorry about this Mike. If this remains, it is due into Kings Cross at 12:00. This would be under discretion of the Train Manager of the 09:32 service I'm afraid. ^Molly

@LNER I’m booked on the 08.32 from York to Kings Cross. It appears the train is now on the move, but the departure times from Darlington onwards have not been updated. Any idea when it’s likely to depart from York (and arrive in Kings Cross)?

@9to5mac It looks like your RSS feed hasn’t been updated since 14 March. Are you no longer supporting RSS?

Ah, the departure information is just been updated: it’s now running 24 minutes late from York.

@GC_Rail It looks like the 08.22 from York to Kings Cross is “delayed”. Are you able to provide any further info?

@GC_Rail Will I be able to use an LNER service if the train ends up being cancelled?

@mikealexander Apologies. There is a fault on the unit that the team are rectifying. ^SR