Miguel Milano

Just launched at #MiamiGP! 🏎️ From whiteboard to @F1 @visacashapprb paddock in just week. 🛠️ New Salesforce Intelligence Centre is live — powered by Headless 360, Agentforce, @Tableau Next, and Slack. Turning raw telemetry into real-time race strategy for Liam Lawson and the team faster than a pit stop. Yes, Miami, we’re in! @salesforce. ❤️ 🏎️ #F1 #Salesforce #VCARB #Agentforce #Tableau

Welcome Salesforce Headless 360: No Browser Required! Our API is the UI. Entire Salesforce & Agentforce & Slack platforms are now exposed as APIs, MCP, & CLI. All AI agents can access data, workflows, and tasks directly in Slack, Voice, or anywhere else with Salesforce Headless 360. Faster builds, agentic everything. 🚀 #Salesforce #Agentforce #AI venturebeat.com/ai/salesforce-…

#slack is the engagement layer to your apps and agents, now also for sales cloud and service cloud!

$CRM's Miguel Milano explains the three ways they monetize AI: 1. Sell SKU with AI built in to upgrade existing seats, for employee use cases 2. All apps are agentic, customer ROI is greater, therefore they have access to new seats 3. Sell fuel for the agents (credits)

Excited to work closely with Dario, Daniella, and their entire Anthropic team to bring this incredible vision to life — Salesforce & Slack working hand in hand with Claude and a suite of apps to drive performance across humans and agents alike. Humans and agents driving customer success together. ❤️

Welcome Agentforce Sales + ChatGPT! 🌟 Our Christmas gift: The world’s #1 Sales Cloud is now alive inside the world’s #1 LLM—delivering CRM context, data, intelligence, and action to every seller. Your pipeline just got supercharged. Manage your sales force smarter—from literally anywhere (even at the top of Haleakala). Close deals faster than you can say “Mele Kalikimaka”! 🚀❤️🎅 🧑‍🎄#Agentforce #SalesforceAI

Huge congrats to our entire Ohana! Agentforce Marketing @MarketingCloud record-breaking Cyber Week 🎉 100% uptime, 56.3B messages, 68B AI-powered recs, 61M orders, 4.2B service interactions, & 1.26T records processed — fueled by 1.5B shoppers. 💙⚡️ #Agentforce #CyberWeek

The one & Only @jasonlk the @saastr ran the new Agentforce for Sales for just 30 days: ~3,000 ghosted leads re-engaged, 72% open rate, highest response rate of any AI platform they’ve tested, deals closed from 6-month-old untouched contacts, & all powered natively by Salesforce data + context. Amazing! ❤️ saastr.com/saastr-agentfo…

Salesforce + @OpenAI partnership unleashed! 🤖 New Agentforce 360 apps now LIVE in ChatGPT — query CRM, build Tableau dashboards, analyze conversations, even close deals with Agentforce Commerce. Trusted data + seamless workflows + the world’s best AI = unstoppable enterprise power. 🚀 cnbc.com/2025/10/14/sal…

There’s a reason Agentforce is now pulling over 1 trillion tokens from OpenAI — it’s one of the world’s most successful AI apps ever! Just ask Williams-Sonoma, where Agentforce is now a sous-chef agent—working hand-in-hand across all 9 brands and thousands of employees, from West Elm to Pottery Barn. See it live at #Dreamforce. #Agentforce #1AICRM #OpenAI 🔥

McKinsey studied 50 agentic AI builds and where they fail the most, and boiled it down to 6 key factors—essential for AI engineers: 1. It’s not about the agent, it’s about the workflow. don't obsess over building "impressive" agents. think about the whole system, not fun toys. 2. Agents aren’t always the answer. Not every workflow needs a multi-agent system. Low-variance, predictable tasks are best handled with rules or ML, LLMs add complexity . The big wins for agents come in high-variance, messy processes (e.g. extract complex financial information) 3. Avoid "AI Slop". (common) Focus on long-term development of agents, as you would with the development of an employee. Forget impressive demos. Double down on benchmarks. Agents should be given clear job descriptions, onboarded, and feedback so they improve regularly. 4. Track every step, not just outcomes. Scaling agents up without visibility is asking for silent failures. Think about monitoring every stage of the workflow. This way teams detect errors early, refine logic quickly, and avoid total breakdowns. When mistakes happen (and they will), you can track where things went wrong and why. Don't skip this. 5. Reuse agents when you can. Many companies waste time building one-off agents for each task. The smarter play is creating modular agent components (ingest, extract, verify, analyze) that can be reused for other workflows. Centralizing validated tools and prompts cuts 30–50% of redundant work, this number is no joke. 6. Humans remain essential, but in new roles. Agents can parse, automate, and scale. But humans provide judgment, edge-case handling, and creative problem-solving. The future isn’t agent vs. human, but agent + human. These are the mistakes startups and established companies make at scale. They cause massive damage to reputation and resources. And now you know how to avoid this.

I posted this recently on linkedin and received very positive feedback. advice I wish I had when I started my career. may be useful for young professionals. lnkd.in/p/ddeWTE_d

LLM leapfrog game continues. 🐸

Really cool @Spotify podcast on this as well! open.spotify.com/episode/5c8JZo…

FY26 will be the year of #Agentforce

Profitable growth. #agentforce

Agentforce is live at @remarkablepaper, where AI and humans now unite to revolutionize customer success. This is just the beginning—Customer 360 + Data + AI is redefining what’s possible. Excited to see Remarkable leading the way! ❤️🤖

Salesforce recognized as a Leader in IDC MarketScape for Customer Data Clouds seamlessly connects and harmonizes data from disparate sources, fueling Agentforce to transform every company into an Agentforce company. Unified data powers generative AI agents with context, automating tasks and delivering real-time, agentic AI experiences. By integrating with the Salesforce Platform and enabling zero-copy architecture, Data Cloud removes technical barriers, cutting costs and delivering context-aware insights for next-gen customer engagement. This recognition underscores the future of data-driven, AI-powered CX across B2B and B2C. Learn how we’re making every company an Agentforce company: salesforce.com/news/stories/d…

#respect very proud as a fellow Spaniard living in the USA @chef José Andrés

Sarà perché ti amo Calle Asunción. #CabalgataSev25