Drew Long

@CoxHelp internet is suddenly out - apparently for the rest of the day. No heads up. Can’t work from home. I’ll expect an account credit.

@CoxHelp That doesn’t help but it is an explanation. Why can’t Cox tell me that, even after the outage, without me reaching out? “We’re sorry you experienced an outage…” That would reflect good customer service.

@mrdrewlong We work diligently to limit the amount of downtime for our customers. Our normal maintenance window is between 12 AM-8 AM. Advance notice isn't always practical; however, we try to let customers know when a network upgrade will impact their service for more than a day. -Heather twitter.com/messages/compo…

@CoxHelp another unannounced Cox maintenance outage. If I’d known, I would have made other plans. Will you ever take the feedback and adopt proactive customer service ? #WorkFromHome

womensrunning.com/health/statist… Runner safety can’t get enough focus in the wake of the latest violence against runners. #ElizaFletcher What are the solutions? Not everyone can afford connected wearables.

@CoxHelp Hello. I recently connected a new modem and need help connecting it with my existing service.

@haha_pc Hit me with your contact info. I lost your business card.🤣Max and I don't want to lose track of you! Email long.andrew.b "at" gmail "dot" com

@CoxHelp I just did. Thank you

@mrdrewlong Hi Drew, I understand rates can change and not always for the better, but I would be happy to review the account. Please direct message your full name and address. -Karen

@CoxHelp My monthly bill just went up $20 without warning or explanation - not even on the bill. Now I have to reach out here for that courtesy. Please. #Gaslighting

Really enjoying my time at @ADPList 🙌!! I couldn't recommend it enough for you to join this platform to learn or mentor together in this global community!

@CoxHelp Your latest unannounced outage vacates the rest of my WFH day. You "improved" our network less than seven days ago. While I wait for another internet provider to enter our local market, how about you credit my account?

@CoxHelp ETA now 8pm. Do I also have to “opt in” to be discounted on my bill for 8 hours lost? Or will you all take care of that? @CoxHelp

@mrdrewlong Hi Drew. As someone who often works from home, I apologize for all of the inconvenience the unplanned service conditions are causing you. We are working diligently to restore services and to help improve matters for the long-term. -Erica twitter.com/messages/compo…

@CoxHelp Internet is out in our neighborhood. A familiar pattern. No notification. I have to go on your site to opt in to alerts - EVERY TIME. "ETA 3:30pm" - 4 hours later. THE WORST

ETA now 8pm. Do I also have to “opt in” to be discounted on my bill for 8 hours lost? Or will you all take care of that? @CoxHelp

@CoxHelp An idea to facilitate more efficient and timely communication around planned outages would be a text notification system. Customers could opt in to these notifications. You're a tech company in 2022 that relies on snail mail, email, and door hangers (never got mine).

@CoxHelp We are having our "planned" outage in my neighborhood in Gainesville, Florida. Where was the door hanger 2 days before? And the "detailed scheduling information"?

Donate to support the families of these children. gofundme.com/f/mtdrdc-texas…

Should I have to sign up for text notifications about an outage you planned? And where was that promised door hanger? And why the outage? Our public utilities have better communications than our local cable monopoly. #notcustomerfocused #localmonopoly @CoxComm

FABE's 2nd Annual Virtual Winter Conference - "Tangible Translanguaging - From Concept to Classroom" is this Saturday! Two great keynotes + a teacher panel. Get registered, and we'll see you in 4 days. fabefl.org/event-4586188 @rwpontier @CoadyMaria @TatyanaKleyn @AscenziMoreno

@saku_zuckerberg @Craig_A_Spencer “Mild” is relative and it’s in the eye of the provider. I have Covid with intense neck and back pain, constant. I went to the ER and doc said, “typical Covid aches and pains”.

I’ve seen a lot of Covid in the ER recently. With so many people getting infected recently, some folks may wonder what’s the point of getting vaccinated at all? And is there really any value to a booster dose if I’ve had two Pfizer/Moderna or a shot of J&J? My observations: 🧵

If you think of the job search like a research project, I'm getting a lot of good data. drewlong-ux.medium.com/resources-to-p…