Mrs Wooden Bricks

271 posts

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Mrs Wooden Bricks

Mrs Wooden Bricks

@mrswoodenbricks

#dogmom 🐶 part-time #blogger, full-time #wine drinker and #foodie 🥂👩🏻‍🍳 💍 to @adamssong but still a wedding day-dreamer 👰🏻🎊 #mrswoodenbricks

Oxford Katılım Ekim 2017
15 Takip Edilen20 Takipçiler
Mrs Wooden Bricks
Mrs Wooden Bricks@mrswoodenbricks·
@VirginAtlantic I was supposed to fly home today to see my family for the first time in 2 years. The red list has now made that impossible. What’s making this horrible situation worse is that I can’t get a hold of anyone who is able to help me change my flights.
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Mrs Wooden Bricks
Mrs Wooden Bricks@mrswoodenbricks·
@VirginAtlantic I’m happy to wait until the agent gets back to me as long as I have confirmation that I’ll definitely be able to move my flights, even if they respond after my original departure time. Thanks
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virginatlantic
virginatlantic@VirginAtlantic·
@mrswoodenbricks An agent will respond to your message as soon as possible as you already have a chat open. ^Katie
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Mrs Wooden Bricks
Mrs Wooden Bricks@mrswoodenbricks·
@VirginAtlantic you are asking customers not to call as your wait times are 2 hours but you don’t respond via other means. What are we supposed to do when our flight is in 24 hours time?
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Mrs Wooden Bricks
Mrs Wooden Bricks@mrswoodenbricks·
@VirginAtlantic Thanks Katie but that’s not really answering the question. The agent stopped responding to me almost 24 hours ago and I’m running out of time before my flight. I appreciate everyone is busy but I need urgent assistance if I’m going to lose my flights.
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Mrs Wooden Bricks
Mrs Wooden Bricks@mrswoodenbricks·
@VirginAtlantic Hi Katie, thanks for your response. And this is still the case even though my original flight is this evening and I haven’t had confirmation that my tickets have been moved?
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virginatlantic
virginatlantic@VirginAtlantic·
@mrswoodenbricks You do not need to fill in another form, an agent will respond to your message as soon as possible. We really appreciate your patience. ^Katie
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Mrs Wooden Bricks
Mrs Wooden Bricks@mrswoodenbricks·
@VirginAtlantic Last response I had from your official WhatsApp was at 9:23am yesterday. I’ve sent several follow ups since then asking for a response and I’ve never had another response
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virginatlantic
virginatlantic@VirginAtlantic·
@mrswoodenbricks Hi there. I am sorry that you have not had a reply. Please don't worry though, as you have started chatting with one of our agents before the flight date you will be fine 😊 ^Luke
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Mrs Wooden Bricks
Mrs Wooden Bricks@mrswoodenbricks·
@VirginAtlantic Thanks for the response. Why would the agent respond and then stop responding? Do I need to complete a new rebook form?
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Mrs Wooden Bricks
Mrs Wooden Bricks@mrswoodenbricks·
@VirginAtlantic my flight is in 24 hours and I’ve been trying to move it all day. No response from helpline since 9;30am… please
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Mrs Wooden Bricks
Mrs Wooden Bricks@mrswoodenbricks·
@EnvAgency this afternoon one of your driver's was tailgating me on the A40. Flashing his lights and then throwing signs as he passed me. I was driving the speed limit, with my six month old baby in the car. Photos of the offending car - not the friendliest of people!
Mrs Wooden Bricks tweet mediaMrs Wooden Bricks tweet media
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Mrs Wooden Bricks
Mrs Wooden Bricks@mrswoodenbricks·
@VirginAtlantic trying to cancel a flight under your 24 hour policy but I can't get through to your customer service. On hold for 1 hour and then disconnected. What do I do?
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Mrs Wooden Bricks
Mrs Wooden Bricks@mrswoodenbricks·
@dwelluk placed an order for a sofa on 30 MAY, told a 6 week wait. Currently on week 7 and just been offered a delivery date of 26 August. That takes us to almost a 13 week wait! Twice as long as promised on purchase. Please can we be offered some assistance?
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Mrs Wooden Bricks
Mrs Wooden Bricks@mrswoodenbricks·
@dwelluk @Adamssong and I purchased a new sofa from you 6 weeks ago. Our receipt advises a 6 week lead time. Called for an update today and advises another 4 weeks wait. Tried calling your customer service line and it just disconnects. What is going on?? Currently without seating
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Mrs Wooden Bricks
Mrs Wooden Bricks@mrswoodenbricks·
@Netflights how to I get a hold of your complaints procedure? Had a look on your website and there is nothing obvious
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Mrs Wooden Bricks
Mrs Wooden Bricks@mrswoodenbricks·
@BirchboxUK trying to sign up using your Benefits code and it’s coming up as invalid - is there a problem?
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Numskull Designs
Numskull Designs@NumskullDesigns·
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@VirginAtlantic @EnvAgency @dwelluk @Adamssong @Netflights @elonmusk @BarackObama @taylorswift13