dwell

@BongCapital May I kindly ask you contact our customer care team again and we can discuss this further as the 30 days is to report damage on delivery, it is not a guarantee. The 2 year manufacturing guarantee is in place for all items and covered any manufacturing defects that may occur.

@BongCapital Hello, thank you for contacting dwell. I can confirm we do offer a 2 year manufacturing guarantee on all items and we advise that should there be any damage on delivery, this is reported within the first 30 days. Please see our website for more information regarding this.

@AMAZINGGRACE9 @DFS @DFSCare Good afternoon, Thank you for feedback I am so sorry to hear of your experiences with your deliveries. If you do wish to contact this further please contact DFS directly who will be more than happy to discuss this with you.

@ornella_london Thank you for your tweet, I can see this has been looked into. Due to the length of time you have had the items the guarantee has expired as only offer a 2 year guarantee and you have had the items for over 9 years. If you wish to discuss this further please contact us at info...

@dwelluk I bought 4 chairs few years ago. The chairs are peeling off the faux leather, the quality is very poor. I have asked if they could give me some discount for buying 4 new chairs, they refused.I will never buy any other stuff from you. I did spend a lots of money with your company!

@kjocs12 @DFS Thanks for your message and apologise that this has happened. Can you please call out customer care team on 0345 675 9090 and provide your order number so we can look into this for you? Kind Regards, Dwell customer care

1/2 Having an absolute nightmare w/ @DFS and supplier @dwelluk. Ordered a bed months ago, booked delivery 2 wks ago for today, only to find out it was cancelled 3 days ago. What followed were lies by @DFS saying it was out of stock, but hey ho, Dwell said it is ready.

@pinksnoopy13 Good morning, Sorry to see the issue with your TV stand. I can advise that we have responded to your email this morning.

@Rachthompson89 Again, please accept our sincerest apologies for any inconvenience you have been dealt with.  We kindly ask if you would like to discuss this further with a member of our Customer Care team please contact us on 0345 675 9090 and we will be able to assist further.

@Rachthompson89 Good Morning, thank you for your update and really do apologise that this has happened on your order. If you can contact our customer care team on 0345 675 9090 and provide your order number we will be sure to look into this further for you, look forward to your response. Dwel...

@Lesley71019427 I do apologise if you feel this is the case and I can again assure you we are trying everything we can to help. You have been contacted so we are awaiting your response via email.

@Lesley71019427 I am so sorry to hear this and can assure you we will always do everything we can to help. I can also see you are currently in email communication with our Customer are team already and you should receive an update shortly.

@Lesley71019427 Hello Lesley, may I kindly ask you to contact our Customer Care team on 0345 675 9090 (option 3) or info@dwell.co.uk and we will be more than happy to help.

@mlay0027 Good afternoon, thank you for your feedback on this matter, really do apologise if there's a delay in your order reaching yourself. We can definitely look into this and resolve this matter, if you can contact our customer care team on 0345 675 9090 and provide your order numbe...

@slinks_ldn We deal with every case in full accordance with our product guarantee, terms and conditions and the consumer rights act. We have carried out a full investigation in to this matter but I can only apologise that the outcome is not what you were hoping for.

@slinks_ldn Good morning, I am so sorry you feel this way. If you would like to give our Customer care line a call we can discuss this further with yourself. We look forward to hearing from you.

@slinks_ldn @cocoloco0909 Good Afternoon, Thank you for your response and feel this way. Can you provide your order number so we can look into this issue further? Kind regards Dwell customer care

@dwelluk I have 2 small pieces missing from my dining table,but as it’s over 30 days since I’ve had delivery of the table,you are refusing to put this right!I’ve asked numerous times what are my options,I am even willing to buy them,but you are refusing to help.Very disappointed!

@slinks_ldn my apologies, - if you would like to discuss further please do feel free to contact us via call or email on 0345 675 9090 or info@dwell.co.uk

@slinks_ldn I am so sorry you feel this way regarding the outcome of your recent visit with Home serve, it was never in our intentions to make you feel this way.  I can see that this has been discussed with a member of our Management team here at dwell but if you would like to discuss fur...

@Paulrothwell1 Good morning, I am so sorry to hear this. I have looked into this and we do ask for all items to be checked within 30 days of delivery. If you wish to discuss this further please contact us and we will be more than happy to talk with you.

Shocking level of customer service from @dwelluk , you agree it is a manufacturing defect but as the goods weren’t opened and the defect reported within 5 days you accept no responsibility for the poor quality.

@Bl4ck86 @DFS I am so sorry to hear this and would kindly ask that you contact DFS who will be able to advise / assist with this for you.

lead time. Now is the end of the 5th week I have had no updates. I called today, first adviser gave a me a number for @dwelluk who have no idea of my order. Called @DFS again second adviser was more helpful. However, your supplier says I request a deliver hold. Of which I didn't

@DFS I placed an order 4 divan beds and made the assumption that they come with mattresses. Unfortunately they didn't. The same day the bases arrived I amended my order to add mattresses. First call I was told it would be delivered ASAP. Second call I was told it was a 6 week

@Bl4ck86 @DFS We are very sorry dwell could not help on this matter due to your order being with DFS  - we would advise you to speak to DFS again or you can email us on info@dwell.co.uk & we will be happy to seek a manager to contact you.