MsDretta0319

@CarShield My pleasure. Thank you.

@msdretta0319 We're glad to hear that Johnnie was able to assist. Send us a DM if you have any further questions or need anything else.

Finally, because I give credit when it’s due. I have been able to speak with a sound mind who actually knows her job at @CarShield @AASLLC - Johnnie Kelly deserves Kudos. She’s been of great assistance. Not 100% done with this claim yet but in the right direction. 3 wks later smh

@CarShield Any way someone could reach her manager and let them know she has great customer service skills, communicates well, and is very proactive with follow ups? I would try by calling but I’ve already spoken with over 30 people and it’s frustrating every single encounter with them all.

@CarShield Clearly I was and have been. I can’t get back to Johnnie. Johnnie still hasn’t called back. If me not being available for 15 minutes warrants no call back or way to reach back then it definitely says nothing shorter than we tried (after days) your loss.

@msdretta0319 Or she, we apologize. We can not tell from that name.

Purchased a very expensive might I add warranty through @CarShield and having the worse experience with @AASLLC who manages my claim. My vehicle repairs has not been started in now 17 days due to continuous back and forth. Most delays because it takes 24-48 hrs every follow up.

@CarShield It’s a she. Why give me an extension that I can not get to rather through an agent or multiple phone lines? Johnnie if from escalations was advised I was in a meeting from work. This never was to exclude me having the escalated conversation I requested several days ago.

@CarShield Johnnie also has the dealer waiting on a link for him to upload the document. She has yet to send the dealer the email.

@msdretta0319 Our records indicate that Escalations spoke with you yesterday afternoon around 1:25pm mountain time. You did receive that escalated call.

@CarShield I continue being told someone form escalations will contact me. So are you all saying I can’t discuss further? That’s what it seems like when to this current day and time I have still not yet received that escalated call.

@msdretta0319 The claim has been authorized since last week, and the next steps are now up to you.

@CarShield No one contacted me to provide me with the authorization until I called on Friday. The dealer gave me the update on Thursday before even hearing back from Car Shield. So 2 weeks later the authorization happens and I request to discuss further which is now why nothing yet.

Having to tow my vehicle from the dealership to a different repair facility almost 3 weeks later with hopes of repair cost being lower so @AASLLC can fairly pay the claim in full minus deductible is very disappointing. Hoping @AASLLC @CarShield makes this right. Day 17 no repairs

@AASLLC plays a huge part in all of this as well.

Filed a claim with @CarShield and the repairs are covered. However, it has been going on 3 weeks now with my vehicle untouched at the dealership due to back and forth delays. I refuse to accept partial payment. That is unethical and crazy.

@AASLLC plays a huge part in all of this as well.

It is a shame how it takes 3-4 days, if that, for an escalated manager request to receive a call back. @CarShield should be ashamed of themselves.

@AASLLC plays a huge part in all of this as well.

Pissed I went with @CarShield and not #Endurance. #Endurance feedback and reviews are way better. And that's coming from real life reviews based off of real life experiences. Those I know with #Endurance can't believe how @CarShield is operating.

@AASLLC plays a huge part in all of this as well.

The amount of insane this is really is crazy. Been waiting on a callback from @CarShield escalation team since last Thursday. Yet again today I’m told you’ll receive a callback from the escalation team within 24-48 hours. Well here we stand 17 days my vehicle has been sitting.

@AASLLC plays a huge part in all of this as well.

Looking on @CarShield page and can’t believe they speak on covering repairs and saving you money. In reality they take 2 weeks to authorize a claim, so your vehicle just sits at the dealership untouched; then finally they’re ready to authorize it at only 60% the cost to repair.

@CarShield 👌🏾

@msdretta0319 A representative expressing a personal preference for a dealership does not reflect a company preference/requirement. All repair facilities are independently owned, and we’re unable to determine in advance which ones will or will not adhere to industry-standard repair guidelines.

@CarShield I wouldn’t have thought to research pricing at several ASE repair facilities at all after hearing “dealerships are Preferred”. I wouldn’t have a clue in advance that the dealers cost would not be fully covered. Tell, their labor rates and hours.

@msdretta0319 We reviewed the call and noted that the representative mentioned a personal preference for using the dealership. However, they also explained—more than once—that you’re welcome to choose any ASE-certified mechanic nationwide, based on what works best for you.

@CarShield What happens if I have the vehicle towed from the dealership to a different ASE certified repair facility who has lower labor cost hours? I am still approved for an authorized repair amount of $3900 correct?

@msdretta0319 We have no preference for our customers' use of repair facility. We work with an ASE certified mechanic that will work with us. We have no control over the repair facility's pricing, but claims can only pay pricing that has been verified by nationally recognized repair guides.