Nancy Gates

"In the coming years we will see that unified communications will reach employees on the outer edges of the enterprise by addressing the needs of frontline workers with AR, better 3rd party data integration and hands-free workflows for employees in field/…lnkd.in/gu8YMuY5

We are so excited to "go live" with the new RingCentral Consultant Relations Program. It was designed based on the input of independent industry consultants to provide the resources and tools consultants need to best serve their clients. #itconsultants lnkd.in/gdWSQyHx

Excellent advice on migrating contact centers to the cloud from key consultant and Society of Communications Technology Consultants International Board Member, @MelissaSwartz! #ccaas #contactcentersolutions lnkd.in/ejztxcm5

#ContactCenterBasics: #ValueofLostCalls-Example: Average income per order($200), Calls to Order Ratio (3.1),17% of Abandoned Callers Do Not Call Back Daily abandoned calls = 50, 17% = 8.5 calls lost, 8.5 x $200 = $1,700 daily sales loss. Annual (260 workdays) Loss= CONTINUED

Join the SCTC fireside chat July 14, 2021 at noon EST to gather Tips on using Social Media to boost your consulting practice! Hear how the SCTC marketing and website committees have worked together to bring exposure to its members and the association. sctcconsultants.org/fireside-chats

@ThePrimasGroup Did you know you can Integrate Primas CX omni-channel contact center apps with your own website in just minutes? No hardware changes or major upgrades required. Turn voice-only agents into omni-channel agents virtually overnight.#customerexperience #contactcenter

@ThePrimasGroup Primas CX Experience Pop (E-Pop) follows the customer omni-channel journey by automatically popping an historical view of their repeated contacts on your agent’s desktop, facilitating special handling of their calls. Check it out: primas.net

@ThePrimasGroup Waiting what seems like forever to connect with your patients' insurance carriers? Check out the Primas Pre-Dial solution that auto dials the carrier and reduces wait time to as little as 30 seconds! primas.net

@ThePrimasGroup Tired of waiting on hold forever when calling your patients' insurance carriers? Check out Primas Pre-Dial solution and reduce your wait times to as little as 30 seconds!! #savetimeandmoney

@ThePrimasGroup Calling your patient's insurance company and on hold forever? Check out our Primas Pre-Dial solution that reduces wait time to about 30 seconds. primas.net.

Great content from Consultant Beth English - Contact Center Transformation: The Starting Point nojitter.com/contact-center…

@ThePrimasGroup ScheduleNOW COVID Vaccination Scheduler was operationally developed with a healthcare provider administering the vaccine. Get more info. primas.net/schedulenow

@FLHealthBroward I received a phone call late today confirming my appointment, so hopefully others who are waiting for confirmation will receive a phone call or email, as well..

@FLHealthBroward On Wednesday, I made appointments for myself & my husband for 1/4. I got to a "Congratulations" page saying the appointments had been scheduled. But, I haven't received confirmation email for either of us. Are the appointments confirmed? Should I just show up at the site?

Thank you for your patience as we continue to optimize the COVID-19 Vaccination website to serve our community. We will tweet with further updates.

I'm looking forward to seeing everyone at the SCTC Conference this week and introducing you to NORSTAR Networks, a Supplier-Neutral IT Solution Provider for Telecom and Cloud Services!

SCTC is an excellent organization for independent communications consultants and vendors, alike. The Annual Conference is well worth attending.

Great article by industry expert J.R. Simmons of COMgroup on +'s and -'s of current industry M&A trend: ow.ly/3kQi30fPXrY.

@jrscgi @nojitter Great article by industry expert J.R. Simmons of COMgroup Consulting on +'s and -'s of the industry's current level of M&A activity.

With M&A activity strong, posted @nojitter my point of view: ow.ly/3kQi30fPXrY

@IACActionDillon So nice to see you are doing well - and doing what you love to do. What a blast from the past! Nancy Gates