Neil Leaky

@easyJet I have submitted an online wen form for a voucher as my mum can no longer fly on Thursday as planned. It says a response due in 7 days but I need to know sooner if the voucher can be issued and her flight cancelled please if you can help?

@SkyHelpTeam Or if you can escalate something to the network team to remind them of this issue and to have it resolved today, please send them such message. Thank you

@neilleacock When a Broadband fault is escalated to our Network Team, it’s worked on by a back-office team. When they have investigated things on their end they will leave a note on your account with the steps completed and the next best action. ^HW

@WeAreOpenreach hi I need an update on an issue I have currently with my sky broadband. @SkyUK advised the issue is external at your end but it has been 1 week of no WiFi and was caused by our engineers working in my street. I need to know when it will be fixed ASAP pls

@SkyHelpTeam Yes that’s fine but that was raised early on Sat morning. That’s over 72 hours now with network team and still 11 days in total of no broadband. So I would like a contact name or number to escalate this pls. I have no faith this will be resolved today otherwise

@SkyHelpTeam I need to escalate this higher up to get resolved today. Can you help me do that? I cannot go a 12th day with no internet

@neilleacock Hi Neil 👋 I'm sorry to read you're having ongoing trouble with your Broadband. recommend calling our tech team to look further into this with you. You can contact them on any Sky number you have called before. ^HW

@SkyHelpTeam I have called your team 6 times in 11 days. No one seems to be able to fix it. Passed about to different oeople@with a different opinion. It currently is woth network team who don’t have a number or escalation person apparently but they have had it since Saturday

@SkyHelpTeam Can you please contact me about this. Issue still not resolved. Openreach closed the ticket, call handler told me it was a router issue which has not worked with new router and next handler said network teams issue. It’s been 11 days since I reported this. 11 days of no B’bnd

@neilleacock Please use the contact details in the link provided to get in touch tomorrow if you're still having issues by the morning. I am sorry we cannot offer an alternative. ^BM

@neilleacock If you're still having issues by tomorrow Neil, please get in touch using the details here sky.com/help/articles/… ^BM

@SkyHelpTeam I see no contact details in the link provided? Just an engineer will be booked. What concerns me@is that this is 7 days since I reported it and no engineer arrival time is confirmed and zero progress has been made. I will not accept this being pending on Monday as I need internet

@SkyHelpTeam Ok thank you. On Saturday the lady told me 2-3@working days. I don’t have a backup and so 5 days not working is far from ideal. Is there N alternative today or can you chase openreach / provide me with their details to contact directly as I need to know a timeframe

@neilleacock Openreach do maintain the lines Neil however, as your service provider we would arrange for engineers to rectify issues. ^BM

@SkyHelpTeam Happened Friday but reported Saturday. Zero indication how long this will take. I have not been able to work feom@home or watch tv services etc at home all week

@neilleacock Hi Neil, an external fault can take up to 5 working days to be resolved. When was the fault raised with us? ^BM

@VELUXGBI Thank you. Have ordered this now

@VELUXGBI hi - can you tell me which colour this is from your website pls?

@AskNationwide for a chaps transfer over 10k, is online quicker at processing the transfer than via branch in terms of the recipient receiving the money quicker pls?

@SG_SkyGarden hi do you release tickets in advance if any no shows or cancellations? Trying to go Saturday but I see it is currently sold out

@IKEAUK @IKEAUKSupport I have sent dm to @IKEAUKSupport previously but no response or update. Have just sent a new one linking back to the previous message

@neilleacock Hi Neil. Please tag @IKEAUKSupport and I will send the link again.- Elena

@IKEAUK hi I ordered a product (art no: 601.931.28) that was missing a key part (the green insert). Store isn’t open yet in my area and I can’t source the spare part on your website - nothing coming up. Pls can you help?

@IKEAUK @IKEAUKSupport Thanks @IKEAUKSupport please can you send me a private dm regarding my previous message

@IKEAUK How much longer for a response@on this issue please? Still not sorted

@neilleacock Hi Neil. Sorry for the delay in responding to you. If you still require assistance, can you please DM us with your order details/receipt.- Elena twitter.com/messages/compo…