Nespresso UK&Ireland

@mat3usz_myszka Hi there, I'm sorry to see this. If you need any further assistance with your delivery, please could you send a DM with your member number and full postal address. Thank you. twitter.com/messages/compo…

@safek23 @NespressoUK ja miałem zamiar się tak wyprowadzić :)

thanks @NespressoUK since when I live in NZ?

@FirecrackerKeri Hi Kerri, I am sorry to see you are unable to claim the promo. Please be aware that Limited Edition and Starbucks blends are not eligible for this promotion. If this is not the issue. Please can you DM us with your customer number, full postal address and surname. Thank you. twitter.com/messages/compo…

@NespressoUK Hey, any idea why I am not eligible? For this offer? I have 15 sleeves in my bag.

@ShahRaahil Hi Raahil, I am sorry to hear this. I would really like to assist you with the problems you are facing. So that I can do this, please can you DM us with more information on the issue you are experiencing with your machine, your customer number and full postal address. Thank you. twitter.com/messages/compo…

@NespressoUK is it expected to have to wait 30 min on hold (still nobody answering) to just get support for a broken machine (as an Ambassador for 10 years)? Boutique tells me they can't troubleshoot so go online. Live chat points me to this number and nobody answers it. 😔

@kathygirl14 Hi Kathy, I am sorry to hear about your experience. So that I can investigate and assist you further, please can your DM us with your membership number, full name and full postal address. Thank you. twitter.com/messages/compo…

@NespressoUK paid for next day delivery on a Thursday at 5.30pm . Supposed to deliver my coffee machine on Friday. It didn’t turn up. How do I get my delivery charge refunded ? Not happy.

@MatthewFine0 Delighted to hear this. Have a great day! ☕

Thank you @NespressoUK in explaining to me in very simple terms how to save my @DeLonghiUK machine after a descale. It is now working again & I had the perfect coffee this morning and failed to be grumpy in the traffic

@WendyWendywat Hi Wendy, I am very sorry to hear this. Please can you delete your public reply and send the information again but in a Direct Message to us, so we can help further? Thank you. twitter.com/messages/compo…

@NespressoUK Membership 1829718 Yr website shows 800 562 1465 as contact no. Even adding as 0800 voice said number not recognised My address is 10 FREELANDS ROAD. COBHAM. KT11 2ND My machine not working. Need help to restore function Thanks

@NespressoUK Can’t contact as your help line phone no. Is not recognised. Need technical help for my machine. Please provide up to date contact number

@DanielStanbury Hi Daniel, I am very sorry to hear this. Please can you send a DM with your member number and full primary address, and I will look into this further for you. Thank you. twitter.com/messages/compo…

@NespressoUK I’ve put 150 pods in my basket but the weekend10 code is not working. Am I doing something wrong please?

@nanashell56 Hi Shelley, I am very sorry to hear this. Please can you send a DM with your member number and full primary address, and I will look into this further for you. Thank you. twitter.com/messages/compo…

@NespressoUK I cannot order online, there seems to be an issue. Address loads but basket doesn’t. I cannot get through by telephone either! I need a coffee! Please advise

@Karl_Tooher Hi Karl, I'm sorry to hear this. Please could you send a DM with your member number, full postal address and a screenshot of the payment error you are receiving, so I can assist you further. Thank you. twitter.com/messages/compo…

@NespressoUK Have to wonder if the promise of free capsules when you buy a new machine is a #scam. Didn't receive them when I bought a while ago, and now the website is refusing payment with two different working cards. Shouldn't be this difficult. #PoorCustomerService #Nespresso

@JimmyBolton80 Thanks for stopping by!✨

@NespressoUK pop up

@Gal8251 Hi there, I'm sorry to hear this. Please could you send a DM with your member number, full postal address and a screenshot of your basket contents, so I can assist you further. Thank you. twitter.com/messages/compo…

@NespressoUK hi, my discount code is not working. I have 180 pods in the basket. Any ideas why?!

@peter_horsted Hi Peter, I'm very sorry to hear this. Please could you send a DM with your member number, full postal address and order number, so I can assist you further. Thank you. twitter.com/messages/compo…

@NespressoUK Really poor service alert. Advised Amazon Logistics via log in on where to leave package when we were advised of delivery time window. Amazon shipping driver completely ignored and doorstepped (secure place I don’t think so) and to top it off it was raining………

@JimmyBolton80 Thanks for popping by!☕

@NespressoUK pop up ( covent garden )

@AndrewMcGettig1 Hi Andrew, I'm sorry to hear this. If there is anything I can help with please send a DM with your member number, full postal address and how I can help. Thank you. twitter.com/messages/compo…

@NespressoUK Your site is not user friendly, and your offers are impossible to use, will revert to Tassimo.

@rossmac74 Hi Ross, please can you send a DM with your member number and full primary address, and I will look into this further for you. Thank you. twitter.com/messages/compo…

@NespressoUK Could you make the delivery free then?

@NespressoUK have you changed your delivery process? Trying to get pods ordered to my usual pick up point but only allowing collection from Nespresso stores. Closest one is over 100 miles away. Please advise.

@Djyeo_coffee Thanks for stopping by!✨

Marmite avocado foam nespresso latte remix Popup @NespressoUK @Nespresso @CoventGardenLDN

@vicknew81 Hi Vicky, I am very sorry to hear this. Please can you send a DM with your member number and full primary address, and I will look into this further for you. Thank you. twitter.com/messages/compo…

Been with Nespresso for over 1Y, quick&easy. Until last delivery,ordered 8 decaf &2 normal, received 10 decaf. Went to help page,no option for wrong delivery, kept asking do I want to cancel or amend subscription. I tried to speak to an agent no luck!! @NespressoUK

@Gav_Griffiths Hi Gav, I am sorry to hear this. I can confirm that once your order has left the warehouse we do not track this and so you would need to contact us for further assitance. So that I can help, please DM us with your full name, membership number and full postal address. Thank you. twitter.com/messages/compo…

@NespressoUK apparently our latest order is lost but the onus is on me to contact you and wait on hold for 15 minutes for it to be sorted out. Can't you just replace the order?