Carrie Anne Hoggart

Decided to do something a little different this year with the boys starting to like football and going to their first @NUFC match this month #NUFC #HWTL

@matt55809 @O2 I gave up and rang them in the end after reading on here a few did that. I’m hoping it sorts soon as I hate ringing people 😂😂

@newcaslass @O2 Did you manage to sort it? I’ve been trying all day and I’m just in and out of queues and payment of the £1 declines no matter what method I use. It’s a nightmare!

@O2 getting ridiculous now! Alllll day when I get to paying, it says payment can’t be taken and then bang to square one 🤦🏻‍♀️

@O2 Constantly this!!

@newcaslass 😔 We're aware of some issues with our website and are working to get them fixed asap. Please keep trying. When you get access again, if the deal isn't in your basket, you'll need to try again.

@O2 why isn’t your webpage allowing the payment authorisations to go through! It’s not blocked, all correct info and money on (obviously !) and you say payment not able to be took. Driving me mad!!

@angryginge13 any chance you can fill a birthday card in if I send it ? My sister is obsessed with you. Sleeps with a blanket/pillow with your face on the lot 😂

@monzo and still no one has replied to me, I’m absolutely appalled

@monzo And still no one has replied to me. I’m absolutely appalled

@newcaslass We're sorry for the delays here. If you'd like to raise a complaint about this experience, please email the team at complaints@monzo.com. They'll review this in full to provide you with our response. You can find out more about raising a complaint here: monzo.com/help/legal-stu…

@monzo do you ignore customers for days on purpose????

@monzo It’s not just an email, I’ve been trying to get help from your chat for days. I’ve emailed after not getting a response. Thank you for not helping…. Seems like no one wants to help me. I get it….

@newcaslass Thank you for popping us an email. We're really sorry about your experience. We're not able to speed up a reply from here due to security. Please be rest assured that if you've emailed us, we'll be in touch as soon as we can, to look into what's happened. Thanks 🙏

@monzo It’s been days now…. I’m going forward with a higher complaint with the FCA. You’ve ignored me for days and won’t help. I’m so disappointed

@newcaslass Hi Carrie, we're sorry for there's been a delay in getting back to you. The team are experiencing a high demand for support at the moment so things are taking a little longer than we'd like. Rest assured the team will get back to you as soon as they possibly can.

@monzo absolutely disgusting the way you are treating me! Now ignoring me via help and email. Well done on being the worst bank ever. #avoid

@smith_john35422 @IcelandFoods Thank you. That’s awful! I’m glad you got sorted though ☺️

@IcelandFoods my delivery came and half of it is damaged!!! Go to ring and yous aren’t even open. Waste of money. The driver knew! Gutted tbh….

@N_landCouncil you really do need to sort your rat problem out in Bedlington. Waverley avenue/Puddlers drive. It’s like living in the stone ages! It’s disgusting!

@AldiUK Can someone reply to my message please.

Over 3000 years of the Olympics and they STILL won’t recognise Aldi checkouts as a competitive sport

@N_landCouncil can you explain why the disabled toilets at Gallagher park Beflington have had the locks changed? By rights the radar key is accepted however there was more locks on that was needed. Not fair

@AldiUK Hi, I have direct messaged you

@newcaslass I am so sorry to hear of this. Can you please send us a DM so we can look into this? Thanks. -Diarmiad twitter.com/messages/compo…

@AldiUK I bought some of your diced chicken from the Bedlington store yesterday and cooked it yesterday evening. I took a bite out and chipped my tooth and really hurt myself on this foreign object in the chicken. It looks like chicken wire or a nail of some sort. I nearly choked