@arniesma @nextofficial Hi,@arniesma sorry to hear this. Please DM us with more information and WhatsApp number so that we can look into this further. Thank you!
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Help Desk
21 posts
@nextofficial re your Hayes branch 0691
Visited this am no staff on any tills, doors open alarm going, shoplifters dream, eventually after 10 mins + found staff member wondering about BUT they couldnt ‘do’ the till & someone else came…noone was really bothered.
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@lambie_lamb sorry to hear this. Please DM us with more information and WhatsApp number so that we can look into this further. Thank you!
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sorry to hear this. Please DM us with more information and WhatsApp number so that we can look into this further. Thank you!
Kirsten Lamb@lambie_lamb
@nextofficial hi, can you let me know who I submit a complaint to about the condition of an item of clothing I've had delivered?
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@lambie_lamb @nextofficial Hi,@lambie_lamb sorry to hear this. Please DM us with more information and WhatsApp number so that we can look into this further. Thank you!
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@nextofficial hi, can you let me know who I submit a complaint to about the condition of an item of clothing I've had delivered?
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@GurjSokhi45 sorry to hear this. Please DM us with more information and WhatsApp number so that we can look into this further. Thank you!
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@SpeakerJHasler @nextofficial Hi,@SpeakerJHasler sorry to hear this. Please DM us with more information and WhatsApp number so that we can look into this further. Thank you!
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@nextofficial you have just yourself a customer over £35. Ellie at Bell Green has refused to exchange a faulty new item as it was not bought in her store. Why do you not give managers discretion not to resolve this kind of issue. She refused point blank to save a customer.
Lewisham, London 🇬🇧 English
@jolouedwards @jolouedwards kindly follow back and DM for assistance, thanks
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Awful service from @nextofficial. Item ordered over 2 weeks ago to be delivered & assembled today. Despite calls and assurances this would happen now unable to assemble but can deliver - agreed as urgently needed. Now a text saying it may not be delivered either!
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sorry to hear this. Please DM us with more information and WhatsApp number so that we can look into this further. Thank you!
Jo-Anne Edwards@jolouedwards
Awful service from @nextofficial. Item ordered over 2 weeks ago to be delivered & assembled today. Despite calls and assurances this would happen now unable to assemble but can deliver - agreed as urgently needed. Now a text saying it may not be delivered either!
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So sorry to hear this.
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thanks
𝕃𝕚𝕫𝕫𝕚𝕖 𝔹𝕖𝕖@Bizibruja
@nextofficial So this is what happens with big firms. When we call them out for something we are asked to DM with lots of info. We get an automated reply asking for the same info we have provided and then get NO proper reply!
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sorry to hear this. Please DM us with more information and WhatsApp number so that we can look into this further. Thank you!
𝕃𝕚𝕫𝕫𝕚𝕖 𝔹𝕖𝕖@Bizibruja
@nextofficial when you arrange a collection on a Tuesday or a particular day delivery WHY DO YOU DO WHAT YOU WANT!!! Evri driver very annoyed at this
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@Bizibruja @nextofficial Hi,@Bizibruja sorry to hear this. Please DM us with more information and WhatsApp number so that we can look into this further. Thank you!
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@nextofficial when you arrange a collection on a Tuesday or a particular day delivery WHY DO YOU DO WHAT YOU WANT!!! Evri driver very annoyed at this
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@C0mbatW @nextofficial Hi,@C0mbatW sorry to hear this. Please DM us with more information and WhatsApp number so that we can look into this further. Thank you!
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@nextofficial why do you send parcels through your delivery partners misbanded, costing hard working couriers £1000s each year in lost earnings?
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@UHemingway17696 @nextofficial Hi,@UHemingway17696 sorry to hear this. Please DM us with more information and WhatsApp number so that we can look into this further. Thank you!
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@nextofficial all this packaging for four small bottles of nail varnish ordered at the same time. All came separately. Not good for the planet 🌎
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@screenb303 @nextofficial Hi,@screenb303 sorry to hear this. Please DM us with more information and WhatsApp number so that we can look into this further. Thank you!
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@nextofficial I have just picked up some wine glasses on click and collect and 2 of the 4 are broken! Please can you refund? Many thanks
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