Nic Desai

@WBGSski Thank you teachers for bringing them back safely and giving them an incredible experience

We’ve landed back in 🇬🇧 and remain on course for a 12:30pm arrival at school.

@WBGSski Big thank you to the teachers for giving the boys an incredible experience!!

@AmazonHelp waste of time. hence need an escalation path

@nicdesai Keep us posted. -Claye

@AmazonHelp I need to speak to someone competent. Followed Amazon's instruction on returning an item now refusing to refund me. For a company that prides itself as customer centric organisation has completely. Anyone know if there's an email address for escalation.

@AmazonHelp after 40 mins cut me off again!!

@AmazonHelp hence i want the complaints route

@nicdesai As previously stated, we're unable to access your account via Twitter. In order for us to better assist, you'll need to contact us via the link previously provided. -Claye

@AmazonHelp fully explained and they understood then cut me off again. clearly a fault of amazon. i provided by copy and paste the emails

@AmazonHelp We aren't able to provide further insight or action on this matter. If there's nothing else you'd like to discuss, I have to end this conversation.

@AmazonHelp after 40 mins of conversation. she cut the conversation, "I understand that it's frustrating, but the response you were given previously was correct. "

@AmazonHelp I've tried that several times. I need another escalation route Clay

@nicdesai Click the "Contact Us" link Sign In Select 'Something Else' Select 'I need more help' Type Customer Service, for options to a call back or to start chat. -Claye

@AmazonHelp Hi Claye, I've tried that route several times this week and no one is helping. They keep saying over 14 days and then end the chat

@nicdesai We encourage not including personally identifiable information over social media. If you’d like to delete your Tweet, click the "v" or "..." icon at the top of the tweet and select "Delete Tweet." Please reach out here: amzn.to/UKContactUS, so we can further assist. -Claye

@AmazonHelp I mean seriously what does all this mean. You have failed a long term customer. If you refuse to refund then I want the item returned. If you’ve misplaced and can’t find, then give me my money back,

@nicdesai HI there, Nic. We're sorry to hear of this. We're here to help the best we can. To confirm, when you previously spoke to us about this matter, what were we able to advise? -Claye

@AmazonHelp -Return receipt or scan not present – Parcelforce is an international courier who operate digitally like Amazon. Please remember I was told to organise my own courier and not via the Amazon return process -14 days had passed so Amazon can no longer refund

@AmazonHelp I was told don’t worry in can take up to 14 days to process. Week commencing 6th Feb I decided to chase again as it’s a considerable amount of money. I was left in a very frustrated position with inconsistent messages:

@AmazonHelp It was delivered to your Edinburgh depot (please tracking and picture) which was signed for by Paul Kelly at 30th January. Week commencing 30th Jan I had still not received the refund and on amazon website “return status” had disappeared so I got in touch via the app.

@AmazonHelp I initiated in 26th, Amazon kindly refunded 18 GBP for postage. The telescope was picked up on 27th Jan for which I have tracking details which are online only with Parcelforce and also my Ring camera footage showing a parcelforce person and parcelforce van.

@AmazonHelp I bought a Celestion Telescope on 23rd December 2022 order ID 202-8575540-8239553. However, I decided to return due to some issues on 9th January but Evri failed to pick. So on 14th restarted return but still to no avail. Your colleague then suggested to send using parcelmonkey.

@curryspcworld Hopefully my issues will now be resolved. Via twitter didn't work

WOOHOO! Selected Currys PC World stores are now open. Whether you’ve ordered for collection same day, want help with buying, need a repair or a refund, we’re waiting to help. Find your nearest store at currys.co.uk/gbuk/store-fin… Or visit currys.co.uk/covid19 for extra support