Nigel Ivy

@OctopusEnergy I’m talking to Paul from your team, but you guys are not interested in helping resolve the issue that has started since you fitted the new meter yesterday. 😤

@OctopusEnergy Sent you a DM. Everything was working fine until your engineer changed the meter yesterday. Now we have no power even though all of the breakers on our consumer unit are on.

Hey @OctopusEnergy, yesterday you changed my meter and this morning I woke up to no electricity. AND your phone lines don’t open until 09:00. 😩 Might need to look for a new electricity provider now.

Still no power. Whats going on @OctopusEnergy??

@monzo It’s not “frustrating”. It has significant negative impact on business. Freezing an account based on payments and transfers from other regulated banks and then taking days to resolve is unthinkable.

@nigelivy We appreciate how frustrating it is not to have access to your account. We can't look into this directly over X for security reasons. You can send an email to help@monzo.com, someone from the team will get back to you as soon as they can from there. Thank you for your patience 🙏

Maybe moving to @monzo was a mistake. Second week in and account is in review because I tried to pay @AmexUK. Getting very little response from their support. Not the experience I had hoped for. 🤦🏽‍♂️

@monzo As I’ve already said, it’s unthinkable that it takes over 24 hours to “review” a brand new bank account with less than 50 transactions and the transactions that were flagged are from regulated banks. What is there to review? 🤣

@nigelivy Hey Nigel, we're sorry for any trouble caused here 🙏 Some things do need our specialists to look into and this means timeframes can vary depending on the issue. If you'd like to raise a complaint about the situation, please send us an email to complaints@monzo.com.

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@estherk_k 🤣🤣🤣

"It's because she's black" Yes because black people in Britain routinely walk around dressed like they're attending Otumfuo Osei Tutu's coronation 🙄

If I walked into the Palace dressed like an extra off the set of Black Panther, people might be curious where I'm from too. Can we just be balanced please!?

@LayahHeilpern 👏🏼👏🏼👏🏼

Mum just bought a whole #bitcoin she's such a bull 🤣

@LayahHeilpern 🤣🤣🤣

life comes at u fast lol

@LayahHeilpern $10k here we come!!!

$15,900 faces are melting 🤣

@LayahHeilpern Happy birthday!!!

It’s my birthday! Today I have more friends and more #bitcoin than on my last birthday so I’d say it’s been a good year! 🤣 I also know this is going to be the most powerful year of my life. ❤️

@harveybrownnn_ @imaginecurve MONTHS!!!!???? 😓😭

Hey @imaginecurve, it is very important in business that you remove all barriers for entry when it comes to taking your customer money! I’ve been waiting over 24hrs for support in trying to upgrade my account.

@imaginecurve Have you guys got an update yet @imaginecurve??

@imaginecurve It has taken over a week to get a response that “someone is looking into this” and I am no closer to a resolution. 🤦🏽‍♂️

Hey@@imaginecurve, do you have an update for me?

Hey @imaginecurve, do you have an update yet? We’re over a week now since I started trying to get support.

Hey @imaginecurve, I’ve been trying to upgrade my card to the metal subscription but keeps failing and can’t get hold of anyone in your support team. Why don’t you guys want my money? 🙄

First time drinking a “bo'o'o'wo'a” from a can. 👌🏼

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