nsandi

@nishagendhi Hi Naveen, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. -Hanifi

Why is it so difficult for my son to access his account as he is 16 now. Why do we have to ring you to register his money. You are illegally holding his money. He is on the phone since 20 minutes. Really poor service. @nsandi

@liarpoliticianz Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandi Hi, trying to set up online access to nsandi for a friend. They have Premium Bonds, which has a holder's number, is this enough to use in the "Your account or NS&I number" on the online application page?

@westcountrysky Hi there, thanks for letting us know. We’re sorry to hear about your experience and would like to help. Please send us a direct message so we can look into this for you. - Megan

@nsandi your website keeps logging me out “for security reasons”. I’ve phoned you and been advised to turn off my own security features (VPN & IP tracking) to make yours work. Banks, Government and other secure connections work fine with my settings. So please make it make sense.

@kev1113images Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. - Cal

@nsandi I have the full quota of premium bonds and the most I have won this year is £50, this month nothing! What a disgrace time to invest elsewhere.

We're extremely sorry that some estates of deceased customers were not repaid money from all of their NS&I accounts following a bereavement claim. NS&I will contact estates that are affected and will publish further information in due course. nsandi.com/help/lost-touc…

@nickh1000 Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandi hi, is there a problem logging in on your website? When I click the green Log in box in top right corner it just refreshes the page… (in Chrome)

@carman_ian Hi Ian, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. - Cal

@dunfo11 @nsandi If you put that in a savings account at 4.5% you would get less and pay tax on it as well

🎉Could you be a Premium Bonds prize winner? 💷Over 6 million Premium Bonds prizes were paid out this month, including one saver from Devon who won £50,000 from a £100 holding. See the full high value prize list here 👇 nsandi.com/prize-checker/…

@FreakyPatty Hi Patricia, thanks for letting us know. We’re sorry to hear about your experience and would like to help. Please send us a direct message so we can look into this for you. - Cal

@nsandi Please make the signing into our accounts a bit easier, I understand 2 factor verification but even when I am in my account and wish to navigate or make changes, it keeps asking for 2 factor & logging me out constantly.

@CymroBach99989 Hi Cymro, thanks for your message. This looks like something we can help with - please send us a direct message and we’ll check this for you. - Cal

@nsandi transferred money to premium bonds account yesterday afternoon but still not showing on account and no confirmation email. Is there a delay?

@dunfo11 Good evening, thanks for letting us know. We’re sorry to hear about your experience and would like to help. Please send us a direct message so we can look into this for you. - Stephen

@nsandi Nsandi you’ve got to do better £50000 got me £250 this month not good enough. Might pull out.

@JD25141596 Good evening, thanks for letting us know. We’re sorry to hear about your experience and would like to help. Please send us a direct message so we can look into this for you. - Stephen

@nsandi I’ve got a £2000 saving and won nothing ever (had for over a year)

@swann562 Hi Stevie, thanks for letting us know. We’re sorry to hear about your experience and would like to help. Please send us a direct message so we can look into this for you.

@nsandi recieves bad press, re:bereavement cases. I'll add to that, 8 solicitor letters, one complaint to ascertain account details and for monies due from my dearly beloved brothers accounts and not one apology, no corrospondance, required for confirmation! Come on @nsandi

🎉Congratulations to our Premium Bonds jackpot millionaires from Reading and Warwickshire! 💷This month, ERNIE has drawn over 6 million prizes. 📱Check the prize checker app tomorrow to find out if you're a winner. Read the full press release here 👇 nsandi-corporate.com/news-research/…

@Tor06209837 Hi there, thanks for letting us know. We’re sorry to hear about your experience and would like to help. Please send us a direct message so we can look into this for you. - Paul

@nsandi I would like an email for some sort of manager, please because this just isn't acceptable.

@nsandi hello. How do I get in touch with someone regarding you sending someone else's account details to my mother?! You've asked her for proof of who she is but sent someone else's account details to her with her form that you want filled in. Major breach of data protection.

@WhiteKettles Hi there, thanks for letting us know. We’re sorry to hear about your experience and would like to help. Please send us a direct message so we can look into this for you. - Paul

@nsandi Sorry you may be, but you still haven't paid out my late mother's account despite me sending you all the forms

@TrustTheDocUK Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandi Your system is screwed. I have tried to log on about 40 times and I keep being asked to log in all over again. You need to fix this NOW.

💰 NS&I has today launched new Issues of British Savings Bonds and Green Savings Bonds, both on sale now with increased interest rates 🌱 Read the press release here👇 nsandi-corporate.com/news-research/…

@TheSwallow7 Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandi answer to everything is to send a DM

@PJSmith Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

The @nsandi website is a wonderful example of what happens when government who does not understand what is needed, pay's 10's of Millions of ££'s to a company like @IBM to develop customer facing websites. It truly is, and always has been bad

@_EmmaJarvis_ Hi Emma, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. - Marti.

@mentorthedragon @nsandi I'm at the maximum limit and been an NS&I account holder since 2021. For the past 4 months, I haven't won anything and before that, I was getting £25-£75 and yet, some people were winning big cash prizes and only been a holder for a few months on small holdings. 🤷🏻‍♀️

Do you have @nsandi Premium Bonds? Are you getting the average 1 prize per month per 22,000 bonds held? It seems to me that this is not happening since the scandals that resulted in the CEO leaving. I think they are covering up losses by issuing fewer prizes.