Delhi Metro Rail Corporation

@nalayakmusafir Any inconvenience is regretted. It has been checked It and no such issue is found. It may have been a temporary disruption, however the application is functioning properly now. For any assistance passengers may reach us at pcms.dmrc.org/careqr/.

Worst thing you can use in your life is this stupid app. Especially their Virtual Smart Card. It literally doesn't work at all when there is no network. And in most UG stations network issue is always there. @OfficialDMRC please update the mechanism so that it works offline too.

@mdsaddam2233 @DelhiMetro_Rail Any inconvenience is regretted. It had been checked It and no such issue is found. It may have been a temporary disruption, however the application is functioning properly now. For any assistance passengers may reach us at pcms.dmrc.org/careqr/.

@DelhiMetro_Rail @OfficialDMRC Delhi Metro Saarthi app is not working properly. It shows an error saying “New update available”, but there is no update option on the Play Store. Even after reinstalling the app, the same issue persists. Kindly look into this at the earliest.

@Anil_Ambedkarit Any inconvenience is regretted. It may have been a temporary disruption, however the application is functioning properly now. For any assistance passengers may reach us at pcms.dmrc.org/careqr/.

DMRC is having bad digital public infrastructure. Their app is not working. @OfficialDMRC

@jaswantaicc Any inconvenience is regretted. It may have been a temporary disruption, however the application is functioning properly now. For any assistance passengers may reach us at pcms.dmrc.org/careqr/.

The Metro Sarthi app is not working. Help @OfficialDMRC

@anirbanroy Any inconvenience is regretted. It may have been a temporary disruption, however the application is functioning properly now. For any assistance passengers may reach us at pcms.dmrc.org/careqr/.

@OfficialDMRC : app not working, smart tickets not working today. Assistance says server issue. Long lines at ticket counters.

@Shubham82042182 Any inconvenience is regretted. It may have been a temporary disruption, however the application is functioning properly now. For any assistance passengers may reach us at pcms.dmrc.org/careqr/.

Dear @OfficialDMRC, please launch apps only after proper testing. Today, the Delhi Metro Saarthi app didn’t allow check-in despite multiple refreshes. This issue is frequent it usually works after 1–2 tries, but not today. Please allow using the same balance via the DMRC One Card

@mrsbanerji Any inconvenience is regretted. It has been checked and the application is working properly, the OTP delays can occur occasionally due to network issues. In case of any issue, passengers may reach us at pcms.dmrc.org/careqr/.

Day 1 of AGAIN facing issue with @OfficialDMRC 2.0 app! #login #error #dmrc

@OfficialDMRC i am not able to login in my dmrc application not receiving OTP .. please help. #needhelp #loginissue #iphone

Any inconvenience is regretted. Please be informed that mentioned recharge wasn't successful and the amount has been refunded successfully on 09-02-2026 with Refund Ref Number(ARN): 979092952772. Please check the bank account statement for the mentioned date. In case of any assistance passengers may reach us at pcms.dmrc.org/careqr.

Hi .@OfficialDMRC. Recharge status of Rs 500 is still pending. Please do the needful. Recharge via DMRC Sarthi App.

Any inconvenience is regretted. Please be informed that mentioned recharge wasn't successful and the amount has been refunded successfully on 09-02-2026 with Refund Ref Number (ARN): 153069690406. Please check the bank account statement for the mentioned date. In case of any assistance passengers may reach us at pcms.dmrc.org/careqr.

@OfficialDMRC did a recharge of 200 but still showing pending since last 1 hour. Your staff at Nehru Place wasn’t helpful at all and they said they cannot do anything about it . Pathetic service

Any inconvenience is regretted. Every effort is taken to facilitate commuters with sufficient change at stations. Online/UPI payment facilities are also available. Suitable action is taken immediately by station officials in case such issues are reported. Further, please write to us at pcms.dmrc.org/careqr/ and elaborate the issue faced with details. Please share your contact number also for further communication in this regard.

@OfficialDMRC @delhimetroapp @BJP4Delhi @MetroNoida Waise bhi meine court me Case kar diya hai me chhodne wala nhi hu

@delhimetroapp @OfficialDMRC @BJP4Delhi @MetroNoida Botanical garden ke vikash name ka employee se meine exchange manga to usne mana kar diya bola exchange nhi hai exchange mere samne tha Meine bola but usne dene se mana kar diya or bola ticket wapas kar

Replies in response to your Digital book complaints have been posted to your email. Further, To know the status of complaint/feedback, passenger may access the Digital Feedback Book: pcms.dmrc.org/careqr or scanning it at Customer Care. The same is also available on Homepage of DMRC official website delhimetrorail.com

@OfficialDMRC no resolution complaint registration Number-DB260125114759A1D4 registered 25th march. New complaint as guided by staff at mg road DB2603111711059AC8 for another issue. Your helpline number useless.

Reply in response to your Digital book complaint has already been posted to your email. Further, To know the status of complaint/feedback passenger may access the Digital Feedback Book: pcms.dmrc.org/careqr or scanning it at Customer Care. The same is also available on Homepage of DMRC official website delhimetrorail.com

@OfficialDMRC Dear Team, My name is Siddharth kumar  I want to complain against Deepu Akshardham metro car parking staff delhi metro car parking staff Deepu he abuse me and  my mother also giving me threat of life and also want extra amount for Holi parvi and when I deny for

A reply in response to your Digital book complaint has already been posted to your email. Further, To know the status of complaint/feedback passenger may access the Digital Feedback Book: pcms.dmrc.org/careqr or scanning it at Customer Care. The same is also available on Homepage of DMRC official website delhimetrorail.com

Dear DMRC, Your serious attention for Rohini West station that we have to close our nose to cross your building to avoid urinating stench coming next to good maintained Unity Mall. My Digital Feedback Number- DB260307185055EE15. @SwachhBharatGov @OfficialDMRC

@PawanGupta72012 We appreciate your concern. Cleanliness is our priority and regular cleaning of DMRC premises is being carried out. In case of an issue, passengers may contact the Customer Care Centre or call our 24x7 helpline no.155370 for immediate assistance.

@OfficialDMRC khajuri station k gate no 2 ko uper se niche tak din m kam se kam 2-3 bar cleaning ki jarurat h kyoki sabse jyada yahi gate use ho rha hai baki gate k compare m jo ki bahut jyada ganda rehta hai.

A reply in response to your Digital book complaint has already been posted to your email. Further, To know the status of complaint/feedback passenger may access the Digital Feedback Book: pcms.dmrc.org/careqr or scanning it at Customer Care. The same is also available on Homepage of DMRC official website delhimetrorail.com

@AdityaJ30175339 Reply in response to your Digital book complaint has already been posted to your email. In case of an issue, you may again write to us at pcms.dmrc.org/careqr

@OfficialDMRC @OfficialDMRC Thank you for the guidance. I have raised a complaint on the DMRC portal for disabling Auto-Recharge / AutoPay linked to my Metro card. Reference ID: DB260114110107DDD Kindly update the status when available. Thanks.

@AddieGu63483253 A reply in response to your Digital book complaint has already been posted to your email. In case of an issue, you may again write to us at pcms.dmrc.org/careqr

@officialDMRC And no one is replying or I get to talk to anyone. Metro station officials say they can't do anything I emailed and raised a complaint on both chetna ai chat box they said it will be refunded but action is taken. The amount is of 2000 rupees Please do something

@OfficialDMRC you have the Worst customer service I have recharged my metro card with number 86562883 on 6th Feb online through your momentum app It's been 13 days and the machine shows no valid top up for my card. I called your 155370 customer care

@mohit_lohia02 For information pertaining to DMRC, passengers may download our official Delhi Metro Sarthi app, visit our official website (delhimetrorail.com) or call our 24*7 IVRS helpline at 155370. Further, for info on NMRC please contact the concerned authority.

@OfficialDMRC Hi, I have exam in Noida on sunday. Can you confirm the timings of Magenta line & Blue line? Also, Is Aqua line connected through any passage from Noida Sec. 52 metro? Is locker facility working at 52 metro station? Please respond.

@stoxmojo Thanks for the feedback. Necessary rectification has been done and suitable action has been initiated. Any issue may be reported immediately at the nearest customer care center. Passengers may also call our 24*7 IVRS helpline 155370 for immediate assistance.

@OfficialDMRC Overcharging 10rs for urinal at sulabh toilet sarojini nagar also masked complaint number so no one complaint look into complaint

Any inconvenience is regretted. The issue with the mentioned lift was attended and rectified promptly. It is working normal at present. Any issue may be reported immediately at the nearest customer care center. Passengers may also call our 24*7 IVRS helpline 155370 for immediate assistance.

@OfficialDMRC Johri Enclave ki lift no 3 Kharab hai abhi thik karayen