OVERBROOK CP

@btbusinesscare Unfortunately having spent the last 90 mins on the phone trying to sort this we are no further...all because of shocking admin and incompetence back in July 23

@overbrookcp Hi there, I am really sorry this has been happening, if you could send us a DM we can have a look into this issue for you. Thank you Hannah

@btbusinesscare @BTBusiness absolutely awful customer service. A year after all services cancelled and still sending bills for services not used. All down to poor admin. Disgraceful @MartinSLewis

@gazetteherald can you possibly respond to one of my 3 emails please?

@gazetteherald could someone please respond to one of the 3 emails sent please...10 days without a response

What a surprise.....repair date from @BTBusiness and @BTOpenreach1 for the phone lines has moved AGAIN!!! Now looking at 10th July, atrocious service. How are we meant to run a business with no phone service ? 😡

Once again 'fobbed' off by @btbusinesscare. Repair date now moved on another week to 7th July...nothing proactive being done to prioritise us as a business customer. Meanwhile we're potentially missing customer calls. Shocking service and again passing the book to @btopenreach

Absolutely shocking service from @BTBusiness serious faults on our business lines since the 15th and nothing being done to rectify despite numerous calls!! Told fixed by 22nd and now moved to 30th 😡 @BTBusiness blaming @BTSopenreach. Disgraceful customer service @btbusinesscare

Promised a call from @btbusinesscare today.....let's see if this happens

@btbusinesscare We've been in contact with the @BTBusiness team daily for the last ten days with absolutely no progress! Simply blaming in on @BTSopenreach and 'passing the book'

@overbrookcp Hi, I am so sorry to hear this, If you can please DM the telephone number concerned and your contact details i will ask the repair team to contact you with an update ,Regards Louise

@bt_uk We've spoken to your @bt_uk daily since the 15th and STILL they haven't expedited any engineers to come and fix the issues. Not one @BTOpenreach1 engineer has visited our premises nor been seen at the exchange trying to fix this issue, despite numerous requests from us. Shocking

@overbrookcp I awful sorry you're without service at the moment, if you could send over a DM to our business team they'll do their best to help you with this - twitter.com/BTbusiness ^Brian_A twitter.com/messages/compo…

Absolutely shocking service from @bt_uk serious faults on our business lines since the 15th and nothing being done to rectify despite numerous calls!! Told fixed by 22nd and now moved to 30th 😡 @bt_uk blaming @BTSopenreach. Disgraceful customer service

@MartinSLewis Commercial tariffs too?

(3/3). Yet firms DONT have full info from govt yet, so don't waste time calling them now (and 99% of fixers needn't do anything anyway). I've written far more detailed explanation & help for the tomorrow's MSE weekly email (get it from moneysavingexpert.com/site/money-tip…)

(1/3) IMPORTANT NEWS FOR THOSE ON ENERGY FIXES All fixes that are more expensive than the new price guarantee rate will see an automatic reduction in Oct (but they will at most only reduce to the level of the new guarantee) So for now DO NOTHING...

@EE 4g outage since midday and very little in the way of a timescale to rectify the situation. Can you enlighten your customers please

@missallyRock @jcarlyon @jcarlyon looking in good nic

The Turf looking 🔥🔥🔥 this morning! #twitterclarets

@TalesoftheCamp1 @BHHPA @UKHofficial @DCMS Extremely unfair to thousands of guests who’ve already moved/amended their bookings in response to facilities opening on May 17th!!! Leaves park owners with more very awkward conversations to be had!!!!

Just reading through guidance that was updated yesterday. Am I right in thinking we still can’t open shower facilities from 17th May unless guests book them in advance. This is unworkable. Please advise @BHHPA @UKHofficial @dcms

@TalesoftheCamp1 @TranquilParks @BHHPA Of course we have! You are missing the point entirely

@overbrookcp @TranquilParks @BHHPA As a responsible park owner I’m sure you would have told all guests prior to arrival that your facilities are closed so won’t ever be in that position. The gov are simply staggering the number of people staying away from this homes overnight and most people understand that.

Imagine the conversation with a guest who’s just travelled 3 hrs to stay with us, desperate for the loo....‘we’re sorry you can’t use our immaculately clean facilities but you can use the unmonitored public toilets in the village’ it’s beyond ridiculous @TranquilParks @BHHPA

@BHHPA @watersidedorset And with immaculately clean facilities which we aren’t allowed to offer to our guests, although you can use toilets in supermarkets and other retail outlets without issue..... needs addressing ASAP

Allen Main @watersidedorset ‘Caravan parks are the safest place to be by the very nature of a holiday home that is for a family unit – each holiday homes is spaced 6 metres apart so there isn't a safer place to come and be. If anything one could argue that we could open sooner.’

How can supermarkets and other retails outlets be allowed to offer toilets for guests yet caravan parks can’t until May 17th even with the stringent cleanliness we provide @TranquilParks @BHHPAros @Media_CAMC @HuddlestonNigel

@BHHPAros @CampsiteWarden @BHHPA They need to crack on so we can inform our guests, they deserve some clarity, as do we @TranquilParks

Does anyone know if we can open our facilities on 12/04? Advice seems so contradictory. Toilets can open but showers/changing rooms can’t! Can’t police that! Help please @BHHPA @BHHPAros We need to be sure what we are offering to customers.