OZiva

Give yourself the care you need and see the difference for yourself. Clean, plant-based beauty by OZiva💚 #SwitchToCleanBeauty #CleanBeauty #OZiva

@rautrakesh @rautrakesh Hi Rakesh, I have shared an update received from the payment merchant via email. Please do check and respond on the same thread regarding any queries/concerns. ~ AR

@ozivanutrition I had ordered some product 8 tubes and returned 7 of them as not liked it but still awaiting refund money to my source account and no proper customer care. They say it's refunded but I dnt see credit to source payment method.. Pathetic service 😡😡😡

@rautrakesh @rautrakesh Hello Rakesh, It was nice speaking with you. As discussed, I will escalate the issue with our payment merchant and share an update with you regarding your refund at the earliest. Thank you for your patience and kind understanding while I turn this around for you. ~ AR

@rautrakesh @rautrakesh Could you please DM us your order ID or registered details so we can check the status and help you out right away? ~ 2/2 AR

@rautrakesh Hey Rakesh, I get how frustrating that can feel, especially when the refund isn’t showing yet. If the refund has been processed from our end, it usually takes about 5 to 7 working days to reflect in your original payment method, depending on your bank. ~ 1/2 AR

@Nikhil_kumar17 Thank you for reaching out to us via DM. We have already responded, please take a look.~PS

Good initiative by @ozivanutrition to authenticate your product However when I try to call , It says number is out of service 😂😂

@Nikhil_kumar17 Hi Nikhil, we’re really sorry for the inconvenience caused. It seems like there’s a temporary technical glitch, and our team is already working to get it resolved. In the meantime, please share your order details and batch number via DM, and our team will help you further. ~MD...

@Babita18218484 As checked, one of our executives called to discuss the issue. As per the email, it has been decided to arrange a pickup at the earliest. Once the product reaches our warehouse, our team will initiate the refund. This process may take a little time. We hope for your patience.~ MD

@ozivanutrition You are supplying an expired product in the name of a nutrient supplement. I received this order today, and upon checking, I found that the product is already expired. This is completely unacceptable and raises concerns about product quality and safety.

@Babita18218484 Hi Babita, we’re really sorry for this experience. This is certainly not the quality we aim to deliver.  We’ll make this right for you on priority. Kindly share your order ID via DM so we can check and provide a resolution. Your safety means everything to us. ~ MD ...

@SimmiZimena @ConsumerReports @jagograhakjago Thank you for the update that you have received the correct products. Please discard the wrong one, as it will not be picked up. If you need any further assistance, feel free to contact us via DM or at community@oziva.in~PS twitter.com/messages/compo…

@ozivanutrition @ConsumerReports @ConsumerReports i had ordered bioactive plant protein 1kg but you have delivered amulspray infant milk food 500g. what kind of fraud is this? please deliver the correct product and take this back.

@aurbhairajiv Hi Rajiv, we’re really sorry for the inconvenience caused. It seems like there’s a temporary technical glitch, and we’ve already raised this with our team to get it resolved at the earliest. As you are already connected with us via Instagram DM, our team will message you soon.~MD

@ozivanutrition what is this behaviour? The incoming calls on this number are temporarily out of service. Kudos....really top-notch effort in building customer trust. Truly impressive 🙃

@SimmiZimena @ConsumerReports @jagograhakjago Hi Simmi, your order has been shipped. You can track your order here: track.blitznow.in/GS8451715328 ~ MD

@SimmiZimena @ConsumerReports @jagograhakjago Once your order is dispatched, you will receive a tracking link at your registered phone number. You can use this link to check the estimated delivery timeline. Rest assured, we’ll do our best to have your order delivered at the earliest. ~ MD

@SimmiZimena @ConsumerReports @jagograhakjago In the meantime, we are dispatching the correct product to you on priority. Once you receive the shipment, we request that you kindly record an unboxing video. Once again, we sincerely apologize for the experience you’ve had. ~ 2/2 MD

@SimmiZimena @ConsumerReports @jagograhakjago Hi Simmi, thank you for your time over the call. As discussed, as we've a third party delivery services, we are currently investigating this issue at our end to understand how a product from a different brand was included in your package. ~ 1/2

@SimmiZimena @ConsumerReports @jagograhakjago Hi Simmi, we sincerely apologize for the experience you’ve had. This appears to be an unintended error. As checked, our team is already assisting you via email. We will arrange a pickup of the incorrect product and ensure that the correct product is delivered on priority. ~ MD

@PriyankaSi65117 Hi Priyanka, we sincerely apologize for the inconvenience caused. We request you to please share your order details or registered phone number via DM. Our team will look into the delay in delivery and ensure a suitable resolution at the earliest. ~ MD twitter.com/messages/compo…

@ozivanutrition aap logo time pe delivery nahi karte hai na hi delivery karte hai February month se order kiya hai main ne roj roj call ya msg aata hai ki aaj deliver ho jayega per hota nahi hai service dijiye ya band kar dijiye

@HollyHolly91412 @jagograhakjago @BandBajateRaho1 Good morning! Thank you for sharing your details with us via DM. We’ve taken the necessary action and have shared the resolution with you. Please feel free to reach out if you need any further assistance, we’re always here to help. ~ MD

@ozivanutrition I bought 4 pieces combo of glutafizzy. Out of which one is soggy and broken. Contacted your customer care, but unfortunately they didn’t help. Plz @ozivanutrition replace the product or refund the amount for one tube. @jagograhakjago @BandBajateRaho1

@HollyHolly91412 @jagograhakjago @BandBajateRaho1 Hi! Thank you for your time over the call. We’re truly sorry for your experience. This is certainly not the level of service we aim to provide. As discussed, please connect with us via DM, and we’ll make sure to assist you with a better resolution at the earliest. ~MD ...

@Rishi16415154 @Rishi16415154 We appreciate your understanding and patience. 3/3 ~PS twitter.com/messages/compo…

Recently, I placed an order from @ozivanutrition and it’s been over a week, there is no intimation from them. I tried to connect with their customer care but they are not available. Such a bad experience. If you don’t want to deliver and then don’t take orders @ozivanutrition

@Rishi16415154 We have also escalated the incorrect update shared by the delivery agent, and the logistics team is looking into it. In case you need any assistance for placing a new order, please connect with us via DM or at community@oziva.in so our team can assist you promptly. 2/3 ~PS