Richmond Stace - The Pain Coach

My daily posts to understand and overcome your chronic pain 👇 Free daily newsletter: open.substack.com/pub/richmondst… Insta posts: instagram.com/paincoach/prof… Our 2 short films: @painintheperson/featured" target="_blank" rel="nofollow noopener">youtube.com/@paininthepers… #thepaincoach #chronicpain

@GWRHelp the irony of the train host asking the lady sitting on the floor if she has a first class ticket.

.@British_Airways On 29th Dec I had notification of my refund, due in October, that it was to arrive shortly. I have received nothing.

@British_Airways I have and have hear nothing for weeks.

@painphysio Hi, if you have submitted a case and received an eight-digit case reference number, our Customer Relations team will get back to you as soon as they can. We can't provide a timescale, but this link may help: ukprepin.custhelp.com/app/answers/de…. Barbara

.@British_Airways No response to my complaint. No response to my emails about the lack of response. I was informed over a week ago my refund would arrive shortly…nothing. Appalling. Since October. @anna_tims

@anilkseth @British_Airways @anna_tims Can sympathise. @British_Airways is well deserved in being highlighted by @anna_tims for appalling customer service.

Dear @British_Airways I see you are living up to your reputation for terrible customer service. You just hung up on me after keeping me on hold for 40 mins. I expect you to call back, but I predict you won't. @anna_tims theguardian.com/business/2024/…

.@British_Airways I have still not received my refund due in October. The agent said it was because of American Airlines, but I booked with you, not them. My complaint also remains unanswered. @BBCWatchdog

@British_Airways I have been bearing with you for two months and multiple lengthy phone calls. Apparently, there is no-one in BA who can help and bring resolution, according to the agent today. Awful service. How can British Airways be trusted?

@painphysio Hi there. We’re sorry to hear you’re still waiting to receive your refund. Our Refunds team are dealing with an increased number of refund requests. Therefore, it’s taking longer to process your refund than our normal turnaround times. Please bear with us. 1/2

.@British_Airways The most appalling service. I am overdue a refund from you that should have been paid in October, I have had to call multiple times and been told next week, next week. Nothing. Even my complaint has not been answered.

@British_Airways A timescale is exactly what you need to provide. A timescale is what 5 star customer service provides. A 1 star customer service offers no timescale.

@painphysio If you've submitted a case and received an eight-digit case reference number, our Customer Relations team will get back to you as soon as they can. We can't provide a timescale, but this link may help: ukprepin.custhelp.com/app/answers/de… 2/2 Liz

Daily posts to understand and overcome chronic pain. #thepaincoach #chronicpain

Skills Sessions. The complete collection of resources. Season 2: myths of chronic pain. Myth: pain when you move means you are doing harm. richmondstace.substack.com/p/skills-sessi… #thepaincoach #chronicpain

Understand and overcome your chronic pain, daily newsletter. Today’s: what we need is here. richmondstace.substack.com/p/what-we-need… #thepaincoach #chronicpain

Did you see my fibromyalgia blog series? 28 blogs, 28 days. Start here: richmondstace.com/fibromyalgia-d… #fibromyalgia #chronicpain #thepaincoach

@AdamMeakins “studies have similarly found that a counselor’s therapeutic skills predict client outcomes, whereas other therapist characteristics (such as years of experience and theoretical orientation) do not” Miller & Moyers.

Always remember that official credentials aren’t a reliable reflection of skill, knowledge or expertise!

@AdamMeakins In the beginner’s mind there are many possibilities, but in the expert’s there are few. ~ Shunryu Suzuki

Understand and overcome your chronic pain. Today’s newsletter. Free sign up. richmondstace.substack.com/p/where-is-you… #thepaincoach #chronicpain

Understand and overcome your chronic pain. Today’s newsletter richmondstace.substack.com/p/be-here-now Sign up free. #thepaincoach #chronicpain

No-one can feel your pain. Today’s newsletter. Free sign up. richmondstace.substack.com/p/no-one-can-f… #thepaincoach #chronicpain

How is your sleep? Today’s newsletter. richmondstace.substack.com/p/how-is-your-… #thepaincoach #chronicpain #sleep