ParcelHero®

@Terrydlister Hello, Thank you for getting in touch. I’m really sorry to hear that this is the situation about the additional charges applied. So, to get things moving, can you send me your tracking number and email address through direct message so I can chase this with Customer Support? ...

@ParcelHero package sent worth £50, customs charge on top to get it delivered, now surcharge of £255 with no explanation. Shocking, do not use this company. Can’t get through to anyone. Trying to get to speak to someone to dispute.

@ThePaulTansey Hello,  Thank you getting in touch.  I can see that our Customer Support team are already looking into your case under ticket inquiry 5493632, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that th...

@ParcelHero why do you not make it clear that you WILL add a parcel surcharge (£164 extra) based on volumetric weight clearly when booking? You’re booking page is fraudulent as you have all the info required at the time of booking but refuse to use it to give the real price

@ThemanAdeiza @tz_sandee @UPS Hello, Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number and email address through direct message so I can cha...

@tz_sandee @ParcelHero @UPS @ParcelHero @UPS This is an act of gross irresponsibility. You must get your act right and take responsibility. Are you thieves? @UPS is a huge company, ya’all can’t be thieves na.

On the 17th of May 2026, I contacted SwiftCargo logistics in the UK to pick up my luggage and deliver to Nigeria for me, there were 4 bags to be delivered in total. Swift Cargo Logistics initiated a pick up through @ParcelHero and @UPS picked up my bags the following day. Thread

@ThePaulTansey Hello, Thank you for getting in touch. I’m really sorry to hear that there were unexpected additional charges on your parcel, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number and email address t...

@tz_sandee @UPS Hello, Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number with your email address thorugh direct message so I c...

We waited for a few days until I asked SwiftCargo to send a reminder about my two remaining luggage wasn’t delivered to them. They sent a reminder email to both @UPS and @ParcelHero only for them to respond that they don’t know the whereabouts of the two remaining luggage. Thread

@investor_no1_ Hello, Thank you for getting in touch. I’m really sorry to hear about the situation, and I completely understand that you'd like this resolved as quickly as possible. To get things moving, could you please send us a direct message with your tracking number? Once we have it, I...

@ParcelHero How dare you take payment from my account without permission. Your company is a scam and I will be taking you to court

@Caollaghan Hello, Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number through direct message so I can chase this with Custo...

@ParcelHero A shipment was cancelled, yet you took the money. I got a cancellation notice that the money would be refunded with seven days. We're now on day 12. Your robo-agent has issued me with a ticket number but no-one is following up.

@mariamkolawole8 Hello, Thank you for getting in touch. I’m really sorry to hear that this is the situation regarding the claims for your lost parcel. So, to get things moving, can you send me your tracking number through direct message so I can chase this with Customer Support? Thanks Parc...

@ParcelHero lost my shipment, rejected my claim because I provided a Vinted invoice,and refunded only my shipping fee. Second-hand buyers don’t usually have original receipts. Your negligence caused this loss. You should pay me for the value of my lost item. #ConsumerRights

@chrisbigshow Hello, Thank you for getting in touch. I’m really sorry to hear that this is the situation with your parcel that was missing, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number through direct mess...

@ParcelHero why is it so difficult to contact you about a missing parcel? Just keep going round in circles. Parcel was collected on the 18th of May and has still not been delivered.

@Karenlovesfoxes Hello, Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number and email address through Direct message so I can cha...

@ParcelHero Trading Standards need to investigate your company

@DaveGre63267872 Hello Dave, thank you for getting in touch. I’m really sorry to hear that this is the situation and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer...

@inov8interiors1 Hello, Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number through direct message so I can chase this with Custo...

@ParcelHero still waiting on my parcel from March of this year. I get repeated emails each week with an excuse and still being told the parcel isn’t lost. Is this service a scam? Seen similar posts online Customer service looks like it’s Ai.

@jobdone1 Hello Karen, Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number through direct message so I can chase this with...

@ParcelHero how about responding and returning the theft of my money before I instruct a small claims court. I have spoke with UPS and they cannot see this additional request

@PerezJames_ Hello, Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number through direct message so I can chase this with Custo...

@jobdone1 @jobdone1Hello, Thank you for getting in response. I apologize, but we are unable to locate the direct message you have sent to us here in X. Kindly provide us with the tracking number of this package in this thread so that we can check and chase your inquiry to our Customer ...

@jobdone1 Hello, Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number through direct message so I can chase this with Custo...

@14sam_l Hello @14sam_l,  Apologies for the delayed response. I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up, and they have assured me that they will be i...

@ParcelHero This is how your courier delivered this shower screen that I was returning to a plumbers merchants as it was wrong. I had it insured with for £300 and your complaints team have deemed the packaging insufficient even though it’s clearly been dropped on the corner!

@14sam_l Hello @14sam_l, Thank you for reaching out. I'd be glad to raise your concern with our Customer Support team for further review and provide you with an update. To get started, could you kindly send us a direct message with your tracking number and the email address used at t...

@14sam_l Hello @14sam_l, Thank you for getting in touch. I'm very sorry to hear about this situation, and I completely understand the urgency of having it reviewed as quickly as possible. To help me look into this further and escalate it with our Customer Support team, could you plea...

@melaniehall6 Hello @melaniehall6,  Apologies for the delayed response.  I have received confirmation that your shipment has been successfully rebooked for collection today, Wednesday, 3 June 2026. You can expect our carrier to arrive and attempt collection anytime up until 6:00 PM today....

@melaniehall6 Hello @melaniehall6,  Thank you for confirming the details.  I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up, and they have assured me that they w...