Patrick Hunter

Thank you very much to @EuGMSSociety for selecting our work on Silver Triage from @MRCLHA @CNWLNHS for the Stefania Maggi ECGI award. @GERED_DOC @drwaki @GrossLyann @patrickjshunter #EuGMS #EuGMS2023 #EAMA

A new article from @HarvardBiz about the (often hidden) high emotional toll of being a senior leader/CEO. It's an "unwritten rule" of being a senior leader that it's unacceptable to talk about the emotional strain that comes with the job. Four tools to cope: 1) Rely on close confidants 2) Listen to professional advisors 3) Recognise it's not personal 4) Anticipate others' emotional reaction: hbr.org/2023/08/how-ce… By Nitin Nohria, ex-Dean of Harvard Business School.

Today our Trust Board has approved changes to our senior clinical leadership that will see @AndySwinburnQAM become Executive Director of Paramedicine from Jan24 and us become the first UK ambulance service not to have a Medical Director leading our clinical strategy. #TeamWAST

30-40% of the variability in team morale, performance & critical organisational behaviours can be explained by what leaders do. three action areas for leaders who want to create team environments where people thrive & excel: 1) Revitalising: help people feel energised & motivated by connecting to purpose, meaning & what matters to them 2) Repairing: restore wellbeing & address human (not business) problems 3) Refocusing: align team members on key priorities. And, as leaders, we can't revitalise, repair & refocus others unless we do it to ourselves first: hbr.org/2023/07/3-ways… By @AmyCEdmondson & @drtcp

Couldn't agree more - these are roles for the right people with the right skills, who should be valued and respected for what they bring. Part of that is knowing their names and their roles, whenever it's possible to do so, and certainly not calling them a number.

If people are motivated towards the change in a change process, everything else becomes easier. All the time & effort we invest early in that change process, engaging people, listening & co-producing, pays off later in better, more sustainable change. Trying to short-cut engagement means doing change "to" or "for" people & that's usually a bad move. Graphic: @anafabrega11

Did you know we use #VirtualReality headsets to train our ambulance crews? VR is used to simulate traumatic situations such as domestic violence to better prepare #TeamLAS crews for real-life situations where vulnerable people are in need of help londonambulance.nhs.uk/2023/06/22/amb… (1/2)⬇️

@daleach Stay safe Phil

Recently, I've been writing about & discussing Trojan mice. Having many people across the system with the skills & agency to test out small, well-focussed changes to address complex problems (Trojan mice) nearly always works better than large pilot & roll-out projects (Trojan horses). I was introduced to Trojan mice by @whatsthepont: whatsthepont.blog/2020/02/09/tro… The slides are my take on the topic. Graphic @jaxsun #Quality2023

@greateranglia Has been on a number of services but this one is Ipswich to London Liverpool st.

@patrickjshunter Hi Patrick. So sorry to hear this, which service is this please? - Georgie

@greateranglia is your on board internet permanently down? I haven’t been able to connect for a few weeks..

"Through feedback, is how we became outstanding..." Michelle (Registered Manager at Consensus) encourages everyone to share their crucial feedback. #BecauseWeAllCare orlo.uk/iHPlD

Listen more than you speak. Ask more than you assume. Learn more than you teach. Give more than you take. Forgive more than you hold grudges. Wisdom lies in humility.

A "real team" is a small group of people with complementary skills, committed to a shared purpose, who succeed or fail together & hold each other accountable. Most teams aren't real teams; they're working groups or teams-in-name-only: strategy-business.com/article/Teamin… Via @stratandbiz

Shared decision making in practice. Patient, Paramedics, Doctors, and relatives.

@GrossLyann @hammerlaffers @Ldn_Ambulance @uclh Good pre-hospital skills from Dr. Gross. Got stuck in.

Out on the frontline today with two of LAS’s senior clinical leads. Great teamwork on scene and between UCLH and LAS. @patrickjshunter @hammerlaffers @Ldn_Ambulance @uclh Pooling skill sets with good patient outcomes .

Refreshing knowledge of @The_HCPC professional standards, CPD standards, preparation for registration renewal, and audit process today 💭 @CPD_RCOT #OccupationalTherapist #LifeLongLearning #reflection #reflectivepractice

Q4: My advice to leaders? We should seek to always do change "with" and "by" people, through collaborative relationships & co-production. When we do change "to" & "for" people, it hardly ever works as well. Doing change "for" people (often with very good intentions) is a major reason that change doesn't work. Inspiration from @cormacrussel & @RosabethKanter #LeadingQI #QIHour

How good is your BVM technique? 🫁 Today’s top tip is from CCP Dave 🚑 We will be bringing you some top tips from specialists across the trust to make you think when you’re out on the road 🚑