Paul Connolly

@EE well your online chat is about as useful as your coverage!!! When will the issue in my area be fixed was supposed to be 15 hours about 29 Hours ago

@BA_HelpDMTeam Deborah you won’t assist and I doubt you’re even BA

@British_Airways your customer service is a joke and don’t ask me to DM more details so you can look into it as I’ve been through that rabbit hole and then phone your sub continent call centre who just say submit another issue, what a complete joke of a company

@British_Airways we have apparently been sent an e mail in respect of an issue but we think it’s been sent to the wrong address as we have never received it. What can we do?

@IHGhotels can you tell me what the service charge at your resorts is used for?

@Rugby_Scoop Is this not resale? So the tickets are already “sold”?

Hhmmm…. So not sold out? Interesting

@BathRugby congratulations What a farce the bar is in the swift half

@JennieGow Horner gone?

Big news day. Huge. #F1

@TRWCwine Everything apart from 1-5 then 😂😂😂

A few potential test combinations here....9/10, 6/7/8, 11/14/15, 12/13.....lots to look forward to seeing and analysing!!

@British_Airways so after two times being told we would be informed within 72 hours of the amount we would receive in a fare refund 13 days later still nothing.

@British_Airways And it’s a virtual assistant 😂

@British_Airways I’ve DMd you but I won’t hold my breath

@British_Airways your Customer Relations team must be the most incompetent team I’ve ever had the misfortune to deal with. I honestly think most of them are incapable of reading!!!! But you can’t speak to them as on 2025 to have a phone conversation is not possible

@British_Airways Imogen I did that yesterday when I was sent an e mail saying I need to go to my travel agent. I spoke to a call centre that confirmed that I booked with BA direct but your customer relations team again came back saying I need to go to a travel agent. So what now!!!!

@paul4222 Hi Paul. If you are unhappy with the response received, please reply to the most recent email to discuss this further. Your response will be reviewed, and someone will get back to you. Imogen

@British_Airways So how do we deal with this incompetence?

@British_Airways So another morning and another e mail from British Airways Supposed customer relations team with incorrect information. Despite is booking direct with BA we are being told to contact our travel agent!! What a farce and joke of a company

@British_Airways David Can’t help with much really can you? Your customer relations team can’t speak to anyone. Social media team can’t help with post travel. Who can I physically speak to as your e mail team are at best incompetent and more likely just lying to me

@paul4222 If you have a current booking or need assistance with a refund, feel free to DM us your booking details. Please be aware that we're unable to assist with post-travel claims via social media channels. David twitter.com/messages/compo…

@British_Airways David Your customer relations team and incompetent, you’ve told me I booked through a travel agent but I booked direct with British Airways. You cancel our flight and are now only dealing via e mail. What a shambles BA is

@paul4222 I'm afraid Customer Relations doesn't have an inbound phone line at the moment, but if you would like to respond to the last email you received with as much information as possible, a member of the team will review your claim and be in touch as soon as possible. David

@British_Airways No I am texting with a human, I want to speak with one as yet again you customer relations team send an incorrect response not answering the issue at all

@paul4222 You are speaking with a human here. We will need to request some security details so that we can access your case details via DM. Demi twitter.com/messages/compo…

@British_Airways Perhaps find me a human to speak with

@paul4222 Hi Paul, we're sorry to hear something went wrong and you're having trouble with your Customer Relations case. We're not involved in handling these here, however, we can take a look at the details and see if there's anything we can do to help. Please DM us your case details. Demi twitter.com/messages/compo…