paul66565

237 posts

paul66565

paul66565

@paul66565

Katılım Kasım 2020
662 Takip Edilen29 Takipçiler
paul66565
paul66565@paul66565·
@mdav15 @SW_Help @Heidi_Labour @swtrains_watch I caught the one after that after not being able to get on the 5 carriage one. 18.15 to Farncombe was 4 carriages short and sat at Guildford for 30 minutes. All rather farcical
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Ⓜ️ikey D
Ⓜ️ikey D@mdav15·
Well, @SW_Help you’ve excelled again tonight with just the 5 carriages on the 17.45 WAT- PMS - it’s rush hour and people are crammed in! When will you get this right & where is the useless @Heidi_Labour when needed? Oh yeah, she’s gone missing, again! Zzz @swtrains_watch
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paul66565
paul66565@paul66565·
@swtrains_watch @TigerDonald2000 Whilst it was good to be able to get home in a taxi yesterday it must have cost SWR £££’s which finds its way back into the ticket prices. I’ve had to get a cab back at their expense maybe 6 times in the last couple of years, but never before then.
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SWR Watch
SWR Watch@swtrains_watch·
@TigerDonald2000 It's becoming the norm now. While a line closure this close to Waterloo was bound to cause major disruption, the duration and extent of the delays, cancellations, and inconsistent information surely warrants further investigation.
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Donald Hedges ksc FRSA
Donald Hedges ksc FRSA@TigerDonald2000·
There are still delays at Waterloo and most trains are showing as being delayed this evening from that departure point @swtrains_watch
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SWR Help
SWR Help@SW_Help·
⚠️ Emergency services dealing with an incident near the railway between Clapham Junction and London Waterloo. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption
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paul66565
paul66565@paul66565·
@SW_Help just to confirm Waterloo to Farncombe is ok?
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SWR Help
SWR Help@SW_Help·
🚖Because your journey has been heavily disrupted, you can book your own taxi and claim the cost back through the South Western Railway website help.southwesternrailway.com/hc/en-gb/reque…. This applies to travel between any stations served by South Western Railway between London Waterloo and Weymouth / Exeter St Davids / Portsmouth Harbour. You will need to provide the following details to make a claim: •  Your full contact details. •  The time and date of your journey. •  The stations you travelled to and from. •  A detailed description of the series of events that took place. •  Copies of your train ticket/s and taxi receipt.
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paul66565
paul66565@paul66565·
@martinejwaller @SW_Help yeah, disruption is fair enough after something like this, but how can one incident at 12 stop the whole network for the rest of the day.
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martin
martin@martinejwaller·
@SW_Help That’s an unexplained big jump in time from 15:00 to ‘end of the day’!
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paul66565
paul66565@paul66565·
@SW_Help And you always hold off authorising taxis when’s it’s inevitable until Waterloo gets dangerously overcrowded in the evening rush hour. Do you never learn anything from previous incidents.
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SWR Help
SWR Help@SW_Help·
⏱️ We have received an update and disruption to our services is now expected until the end of the day. As the investigations are ongoing this may change but we will update you if it does.
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paul66565
paul66565@paul66565·
@bellasalemm @SW_Help I understand that an incident like this will cause disruption but if it’s happened around 12ish I don’t get why the entire network grinds to a halt until the end of the day
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paul66565
paul66565@paul66565·
@HSTIKKYTOKKY4 Rocking the incel look with the little tuft of hair on your chin Tikky.
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Charlie Mullins OBE
Charlie Mullins OBE@CharlieM_OBE·
Good to be back at La Scala Puerto Banús.
Charlie Mullins OBE tweet mediaCharlie Mullins OBE tweet media
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paul66565
paul66565@paul66565·
@SW_Help @hsjjjstca last time this happened you let Waterloo get dangerously overcrowded before authorising taxis. best to just do that now surely?
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SWR Help
SWR Help@SW_Help·
@hsjjjstca Hi, no sorry there is no taxi claim back in place. We do have ticket acceptance with local buses and TFL services which is all listed on our disruption thread, ^DM
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SWR Help
SWR Help@SW_Help·
@paul66565 Hi, these services will be running as scheduled. ^MM
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paul66565
paul66565@paul66565·
@SW_Help @sam_waymont You should authorise taxis now rather than waiting for Waterloo to get dangerously overcrowded. Have any trains actually left Waterloo yet?
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paul66565
paul66565@paul66565·
@SW_Help Hello? How do I get to Farncombe. No trains from Woking
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paul66565
paul66565@paul66565·
@SW_Help yes but there are full size bikes on trains most days out of waterloo between those times and in the mornings coming in. Your staff don't do anything about it for some reason
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SWR Help
SWR Help@SW_Help·
@paul66565 If you are travelling out of London Waterloo, the bike policy doesn't come into effect until the afternoon (trains leaving London between 4:45pm and 7pm) for most services. You can read more about this on our website here: southwesternrailway.com/travelling-wit…. ^CW
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paul66565
paul66565@paul66565·
@SW_Help I can’t as they haven’t walked through and it’s not my job to enforce your policy’s. Bikes are ignored by your guards and gate staff at Waterloo. Why is that please?
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SWR Help
SWR Help@SW_Help·
@paul66565 My apologies for this, Paul. Unfortunately we cannot contact train crew so please speak with the guard when they walk through the train so that they can advise. ^CW
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