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Your go-to platform for seamless PDF editing and conversion. Discover our cutting-edge tools! #PDFGuru #PDFTools

Nicosia, Cyprus Katılım Haziran 2024
33 Takip Edilen136 Takipçiler
PDF Guru
PDF Guru@pdfguru_com·
@eldiegolv Hi! We're deeply sorry for the inconvenience! Please email us at social@pdfguru.com. Once received, we will diligently look into this matter to provide an accurate resolution. Hope to hear from you soon!
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DLV
DLV@eldiegolv·
@pdfguru_com I am trying to cancel my plan and it ends up in a 404. Please cancel my plan now!
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PDF Guru
PDF Guru@pdfguru_com·
@mikehillfx Hi Mike! We understand your frustration regarding the charges, but please know that the subscription terms and costs are clearly outlined in the Terms and Conditions displayed before purchase. For more assistance, please contact us at social@pdfguru.com.
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Mike Hill
Mike Hill@mikehillfx·
If you’re looking for help filling out tax forms, stay away from @pdfguru_com Unable to navigate their system and before you know it .99 turns into $49.99
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PDF Guru
PDF Guru@pdfguru_com·
@chrisparker9991 Hi Chris! We're sorry that you have such a point of view! We kindly ask you to contact us at social@pdfguru.com. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience.
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PDF Guru
PDF Guru@pdfguru_com·
@Prune973496 Hi! We want to clarify that charges are applied only with the customer's consent. Upon starting the Trial Period, we also sent a billing notice with upcoming charges. Please reach out to our support team at social@pdfguru.com, and we’ll be glad to assist you.
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PDF Guru
PDF Guru@pdfguru_com·
@HarshalSSutar Hi Harshal! We understand your frustration about the charges. Please note that the subscription terms and costs are shown in the Terms and Conditions before purchase. Our support team will review your request as soon as possible. For further help, contact us at social@pdfguru.com
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PDF Guru
PDF Guru@pdfguru_com·
@jenifferzen Hi Jeniffer! We are so sorry for such an unfortunate experience, and want to emphasize that charges can only be incurred upon your agreement to the subscription conditions and subsequent confirmation. Kindly email social@pdfguru.com, and we will contact you as soon as possible.
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PDF Guru
PDF Guru@pdfguru_com·
@nwb2WOAbTS8tB4u Hi! Thanks for reaching out. We’re sorry for the inconvenience. It seems you signed up for a trial subscription. Before purchase, the trial terms and subscription details were shown on the sales page. For assistance, please contact us at social@pdfguru.com - our team will help.
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호로로
호로로@nwb2WOAbTS8tB4u·
@pdfguru_com And also, the work was supposed to be translated into Korean, but none of it was translated at all. and I didn’t realize that my free subscription would automatically convert to a paid subscription. I would like to request a refund.
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PDF Guru
PDF Guru@pdfguru_com·
@hyolynsavedkpop Hi! Thank you for reaching out, and sorry for the inconvenience. Rest assured, our support team will handle your request as quickly as possible. If you require further help or have more questions, don't hesitate to update your email or reach out to us again at social@pdfguru.com.
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hyolyn saved kpop
hyolyn saved kpop@hyolynsavedkpop·
@pdfguru_com Hi. Please assist me to terminate my weekly subscription. I've tried to reach customer support via email but it's not helpful at all.
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PDF Guru
PDF Guru@pdfguru_com·
@doglasmissel Hi! We're sorry to hear that. Our sales screen contains all information about trial period terms and a list of payments. In addition, any charges can be applied only after the customer's confirmation. Please contact social@pdfguru.com again, and our team will be glad to help.
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salgod ☻
salgod ☻@doglasmissel·
Esse @pdfguru_com é um lixo é um golpe mascarado de funcionalidade quero que aconteça tudo de mal com essa empresa me debitaram 120 e n fazem reembolso
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PDF Guru
PDF Guru@pdfguru_com·
@AndrewTopliff Hi Andrew! We’re sorry to hear that. We operate transparently and act in accordance with our Terms of Service. If a refund was confirmed by email, please allow up to 14 business days for processing. For any questions, please contact support directly at social@pdfguru.com.
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Andrew Topliff
Andrew Topliff@AndrewTopliff·
@pdfguru_com I did reverse it within the terms of the trial period. Hundreds of people have similar complaints you are apparently a fraudulent organization. You have said in your email to me that you would be returning my payments for the last 13 months.... still waiting. Reported you
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Andrew Topliff
Andrew Topliff@AndrewTopliff·
@pdfguru_com TOTAL FRAUDSTERS CANCELLED 99 CENT TRIAL THEY HAVE BILLED 674 USD IN THE LAST 13 MONTHS. FILING POLICE REPORT. DO NOT SIGN UP FOR THEIR TRIAL EVER !! TOTAL FRAUDSTERS !!!
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PDF Guru
PDF Guru@pdfguru_com·
@kerstiewright Hi Kerstie! We want to express our sincere apologies for all the issues you have encountered. Rest assured, our support team will handle your request as quickly as possible. If you require further help or have more questions, don't hesitate to email social@pdfguru.com.
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Kerstie Wright
Kerstie Wright@kerstiewright·
@pdfguru_com I have e mailed numerous times and no one comes back to me!!! If you understand then you should consider refunding this and cancelling it straight away! It’s not like I’ve used your service and then changed my mind a long way in, this has just happened!!
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Kerstie Wright
Kerstie Wright@kerstiewright·
@pdfguru_com I’ve been charged a subscription after paying for a one use document. I’ve emailed help and service and have had no response. I can’t even access the account to cancel as when I change the password it doesn’t update 🤬 This is really no way to treat customers 🙈
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PDF Guru
PDF Guru@pdfguru_com·
@kerstiewright We sincerely apologize for all the issues you have encountered. Rest assured, our support team will handle your request as quickly as possible. If you require further help or have more questions, don't hesitate to update your email or reach out to us again at social@pdfguru.com.
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Kerstie Wright
Kerstie Wright@kerstiewright·
@pdfguru_com And I can’t even access the account so you aren’t even providing me with a service 😡
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PDF Guru
PDF Guru@pdfguru_com·
@jchacana Hi Javier! We do understand that the subscription details might not have been what you expected. While we communicated our pricing model as a monthly one, we can appreciate that sometimes preferences differ. Please contact us at social@pdfguru.com for more assistance.
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Javier Chacana
Javier Chacana@jchacana·
@pdfguru_com I was billed with a renewal of 49,99 when I signed up for a simple one-time access. Yes, you'll tell the terms are clearly outlined but, are they really? Shouldn't you inform at the time of first purchase about this? Unethical would be the least to say
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PDF Guru
PDF Guru@pdfguru_com·
@_salshehhi @lisabsingerpoet Hi! Thanks for commenting. We understand your concern. Please be assured that a subscription cannot be renewed once it is canceled, and no further charges are applied. For more assistance, please contact us at social@pdfguru.com, and our team will be there for you.
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Lisa B (Lisa Bernstein) 👁📖Poet, Singer, Psychic
.@pdfguru_com just charged me $49.99 for a subscription I did not sign up for under terms that were not properly disclosed. I am trying to get them to refund me but their customer service people are terribly uncooperative. Caution! Stay away! More ethical companies are out there.
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PDF Guru
PDF Guru@pdfguru_com·
@lisabsingerpoet Hi Lisa! We’re glad our team could assist you and process the refund. Thank you for sharing your feedback. We understand the subscription details may not have met your expectations. While our pricing is communicated as a monthly subscription, we truly appreciate your perspective.
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PDF Guru
PDF Guru@pdfguru_com·
@kaancolgecen1 Hello Kaan! We are sincerely sorry for your inconvenience. We want to emphasise that charges can only be incurred upon your agreement to the subscription conditions and subsequent confirmation. Please email social@pdfguru.com, and we’ll review your situation and assist further.
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kaan
kaan@kaancolgecen1·
@pdfguru_com I have been charged €39.99 unduly for a service I did not contract.
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PDF Guru
PDF Guru@pdfguru_com·
@monahila_ Hi! We’d be grateful if you could elaborate on what influenced your opinion. Please share your insights with us at social@pdfguru.com, as your feedback is highly appreciated.
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