Maina Gichangi

@smutoro *iOS v5.1.3:* apple.co/41LpaIc

@pgichangi Thanks. iOS link?

Folks at Safaricom should be embarrassed with their “new” M-pesa app. They should hit the “factory settings” button and RTS (Return to sender). Irritating. Most user-unfriendly. Not surprised — Peter Ndegwa who should have left on April 1 (after his Tutam) is still hanging on!

@DanielMhina @sholard_mancity Hi Daniel, DM me your no and we can check. Also, Please ensure you are on the latest app version. Android v5.1.5: bit.ly/4mFrh9L iOS v5.1.3: apple.co/41LpaIc

@pgichangi @sholard_mancity Help me i can’t login while on wifi although i am In Kenya

Safaricom removed a perfectly working M-Pesa app and forced this ‘one app’ on everyone, for what? It keeps freezing, lagging, crashing, and can’t even search contacts properly. Now, after the latest update, I need a SIM card on my phone just to use an app in 2026?? Did anyone even test this thing before rollout? Nothing about this is better. Nothing. People are just enduring it because there’s no alternative. You can’t tell me I’m the only one dealing with this

@omondirana @sholard_mancity You don't need to use Safaricom data. When aithenticating, we need you to have the primary data line being the Safaricom line to authenticate you. After, that you can use any data connection to use the app

@pgichangi @sholard_mancity It was a bad move. Now you have to use safaricom data even while away to make a transaction. It was just a bad move.

@datchefex1 @sholard_mancity We are engaging diaspora customers and testing the changes made in a few markets. We will make the app available to all of the diaspora asap

@pgichangi @sholard_mancity Do you know how this affects people in the diaspora?

@Md_kiprop @sholard_mancity Please try this latest version released this week and let me know

@pgichangi @sholard_mancity Si this is exactly what we're lamenting about?

@samuelmwangi @sholard_mancity Hi Samuel, The app is Zero rated thus doesnt use any of your data. You need to have your Safaricom line as the primary data line during the sign in process to authenticate you and you can then use any data connection after that

@sholard_mancity And insisting that you have to use safaricom data only

@mercyokumu1 @sholard_mancity @SafaricomPLC Hi @mercyokumu1, Apologies for the experience you are getting. Kindly update to the latest version of the app which resolves the issue you are facing. Android v5.1.5: bit.ly/4mFrh9L iOS v5.1.3: apple.co/41LpaIc

@sholard_mancity Just restarted my phone, now phone is hanging proper, Ndegwa was installing the shitty oneapp in the background making the phone hang. Is it a must @SafaricomPLC ?

@KingPhill27 @sholard_mancity Hi @KingPhill27, Apologies for the experience you had. Kindly update to the latest version of the app which resolves the issue you are facing. Android v5.1.5: bit.ly/4mFrh9L iOS v5.1.3: apple.co/41LpaIc

@sholard_mancity I unimstalled that useless app from my phone. It was giving me stress for nothing. I now use the USSD code for all of my transactions.

@datchefex1 @sholard_mancity Hi Janam, KIndly update to the latest version of the app which resolves the issue you are facing. Android v5.1.5: bit.ly/4mFrh9L iOS v5.1.3: apple.co/41LpaIc

@sholard_mancity Yu are not the only one going through misinformed horror show from Safcom. At times it refuses to work on WiFi and demands you turn that off and use Mobile Data... Annoying!!

@saneciety @sholard_mancity Hi @saneciety, Apologies for your previous experience. Kindly try the latest version of the app which resolves the issue you were facing before. Android v5.1.5: bit.ly/4mFrh9L iOS v5.1.3: apple.co/41LpaIc

@sholard_mancity This is what I had to do.

@WeritapJulia @sholard_mancity Hi @WeritapJulia, Apologies for your experience. Is it working well now? For first time use, your Safaricom line needs to be the default dat line. Once logged in, you should be able to use the app via any data connection

@sholard_mancity Waking up to this 😥😥😥😥

@_Wachira_Jnr @sholard_mancity Hi @_Wachira_Jnr, Apologies for your experience. Kindly update to the latest version of the app which resolves the issue you are facing. Android v5.1.5: bit.ly/4mFrh9L iOS v5.1.3: apple.co/41LpaIc

@sholard_mancity Am Just Done. Bn Out Of The Country Is Bad Bad. Network Is Stagnating. I Can't Use It Effectively Till I Plug In My Line. I Curse The Day I Updated My Apps Smh!!

@Nikwat8 @sholard_mancity @jaokojohnmark Hi @Nikwat8, KIndly try the latest version of the app which resolves the issue you are facing. Android v5.1.5: bit.ly/4mFrh9L iOS v5.1.3: apple.co/41LpaIc

@sholard_mancity @jaokojohnmark disgusting shit...using *334# and let me tell you ni mbaya🙆🏾‍♀️

@eliud_bush @sholard_mancity @Safaricom_Care Hi @eliud_bush, You dont require data to use the app. It is Zero rated. Kindly update to the latest version of the app which resolves the issue you are facing. Android v5.1.5: bit.ly/4mFrh9L iOS v5.1.3: apple.co/41LpaIc

@sholard_mancity And if you happen to restart your phone, you cannot login again even if you have been using it until you buy data.... that is way too low. @Safaricom_Care you can do better.

@kyle111kyle111 @sholard_mancity Hi Klaus, Kindly update to the latest version of the app which resolves the issue you are facing. Android v5.1.5: bit.ly/4mFrh9L iOS v5.1.3: apple.co/41LpaIc

@sholard_mancity This bloody fucking app is not working

@allan_the_great @sholard_mancity Hi Allan, We have resolved most of the issues previously faced. Kindly update to the latest version of the app which resolves the issue you are facing. Android v5.1.5: bit.ly/4mFrh9L iOS v5.1.3: apple.co/41LpaIc

@sholard_mancity Just uninstall it because there's no difference when its there and when its not. Just occupying space and utilizing your resources while generating zero value

@KadennoKE @sholard_mancity Hi Dennis, Apologies for this experience. Kindly update to the latest version of the app which resolves the issue you are facing. Android v5.1.5: bit.ly/4mFrh9L iOS v5.1.3: apple.co/41LpaIc

@sholard_mancity You tap it and it takes a minute to decide whether to launch or not.

@Gustavotycin @sholard_mancity Hi @Gustavotycin, Kindly try the app and let us know how it works. I hope you are on the latest version of the app which resolves issues previously noted. Android v5.1.5: bit.ly/4mFrh9L iOS v5.1.3: apple.co/41LpaIc

@sholard_mancity Woke up and found the shitty app has installed itself on my phone😭

@KhayeriJup52548 @sholard_mancity @jaokojohnmark Hi Jupiter, First, Apologies for the auto-update that happened on the app. Second, kindly update to the latest version of the app which resolves the issue you are facing. Android v5.1.5: bit.ly/4mFrh9L iOS v5.1.3: apple.co/41LpaIc

@sholard_mancity @jaokojohnmark Look at this and they replaced the normal one without my consent.

@Nelson_TheCodeG @sholard_mancity @SafaricomPLC @Safaricom_Care Hi @Nelson_TheCodeG, Please try to the latest version of the app which resolves the issues you faced previously. Android v5.1.5: bit.ly/4mFrh9L iOS v5.1.3: apple.co/41LpaIc

@sholard_mancity I uninstalled it. @SafaricomPLC @Safaricom_Care , let me know when that mess is fixed.