Philadelphia Water

Our administrative offices are closed today in observance of Presidents' Day holiday. If you have billing and account questions, call us back tomorrow beginning at 8:30 a.m. Please remember that you can continue to call in water emergencies 24/7 to 215-685-6300.

Don’t wait until April 1st when shutoffs resume. Get a head start and sign up for water bill assistance today. Call us for more details at 215-685-6300 or visit our website water.phila.gov/care

@V48403516 UPDATE: Looks like we have partially shut off the water main, but we will begin repairs tomorrow. To check the status of this issue at any time, please refer to work order number 4276163 when you call. Thanks.

@V48403516 Hello thanks for reaching out, are you still without water today? We'll try and get an update for you tonight.

@PhillyH2O South Philly— McClellan Street between 7th and 8th has no water since yesterday. We have no update on when it will be turned on today. When should we expect it to come on today?

❄️🚨City of Philadelphia offices will remain closed on Tuesday, January 27, 2026 to facilitate the winter storm response.

Our call center is open and ready to assist you today with your billing & account questions. Call us: 215-685-6300. Help us by reporting emergencies by selecting number 1 during your call. Our crews are addressing water issues across the city, so we appreciate your patience.

❄️🪏 Fire hydrant near your home? Be a good neighbor and shovel the snow away from them on Sunday. When there's a fire, mere seconds can be a matter of life or death. Keeping our hydrants clear helps us hook up hoses more quickly so we can do what we do best. #PFDstrongertogether

Best of luck to our friends over at @PhillyH2O... just not too much. 😉 Let's go @49ers! 🏈 #FTTB

@MySFPUC @49ers May the best team win 🦅#GoBirds

The 2026 Christmas Tree Recycling Program runs January 5 - 17. We’ll be offering tree recycling drop-off locations throughout the city. Visit ow.ly/Fi2x50UuJw3 to find a location near you! trees should be untied and free of decorations.

@BrianClintonPHL @mindyisser @philly311 @PhillyFireDept UPDATE: We have received word from our emergency crews that hydrant on the 6300 block of Ambrose Street has been repaired. WO#4245503 is now closed. We apologize for any inconvenience and thanks for being patient with us.

@mindyisser @philly311 @PhillyH2O @PhillyFireDept Got it. Will have someone out asap to address if still running / determine what happened. Thanks!

a fire hydrant on my friend’s block (ambrose street, 19144) has been running nonstop since 12/19 covering the entire street in a sheet of ice. she’s called the water department 100 times. can someone please do something we live in a society!! @philly311 @PhillyH2O @PhillyFireDept

@mindyisser @PhillyFink @netlawyer @philly311 @PhillyFireDept UPDATE: We have received word from our emergency crews that hydrant on the 6300 block of Ambrose Street has been repaired. WO#4245503 is now closed. We apologize for any inconvenience and thanks for being patient with us.

@PhillyFink @netlawyer @PhillyH2O @philly311 @PhillyFireDept my friends block is covered in an entire sheet of ice!!! and it’s been that way since december 19!!! i think it is unacceptable that they haven’t figured anything out or communicated a single thing!

@queengfyphd @mindyisser @philly311 @PhillyFireDept UPDATE: We have received word from our emergency crews that hydrant on the 6300 block of Ambrose Street has been repaired. WO#4245503 is now closed. We apologize for any inconvenience and thanks for being patient with us.

@PhillyH2O @mindyisser @philly311 @PhillyFireDept And what exactly has been done since it was escalated to an emergency ??

@mindyisser @philly311 @PhillyFireDept UPDATE: We have received word from our emergency crews that hydrant on the 6300 block of Ambrose Street has been repaired. WO#4245503 is now closed. We apologize for any inconvenience and thanks for being patient with us.

@mindyisser @philly311 @PhillyFireDept We are acknowledging that we couldn't turn it off the first time we went out. There is an internal issue with the hydrant and it has been escalated to an emergency.

@PhillyH2O @philly311 @PhillyFireDept i do not understand why you would send workers to fix it, recognize that they didn’t and acknowledge that it still wasn’t fixed, and then continue to do nothing. doesn’t sound very one philly to me !

@DriscollForPHL Thank you Councilmember Driscoll!

Clean water, stronger infrastructure, and greener neighborhoods, that’s what Philly deserves. I’m proud to support the @PhillyH2O #GreenCityCleanWaters mission in District 6 and beyond.

This is action, and our crews are committed to delivering the results our residents deserve—a cleaner, greener neighborhood. They take pride in their work, and this is One Philly in action. (3/3) #OnePhilly #PWD

Today, and on an ongoing basis, our crews have been diligently working in Olney and East Oak Lane to beautify our facilities. (2/3)

Behind-The-Scenes:  Our commitment to our neighborhoods is evident in our ability to complete every job, from the intricate underground pipes to the landscaping on the surface. (1/3)