Adam Dorfman

If you haven’t enabled direct messaging on GBP, you're missing out on potential leads and conversions. People carry their phones everywhere, all the time, so get in there! Be inside their phones. Anywhere. Anytime. h/t @phixed from the 2021 LSRF #localseo #seo

From @phixed on @nearmediaco . . . The chatbot future has arrived. nearmedia.co/our-chatbot-fu…

Check out what our expert, Adam Dorfman @phixed has to say about how adaptive AI will improve CX in the latest from @cmswire. cmswire.com/customer-exper… #customerexperience #artificialintelligence

Our very own Adam Dorfman @phixed shares best practices for turning negative reviews into an opportunity for business growth with @BizCurrents: smallbusinesscurrents.com/2022/08/29/how… #customerexperience #customerfeedback

@wymanator @vitaliyk Yahoo immediately stuck out to me too and until the late 90s it was a directory, not a search engine.

@vitaliyk I call bullshit. Many of the companies on this chart didn’t exist in 1993 (Yahoo, Netscape, Infoseek). AOL and Prodigy could hardly be characterized as a Websites in 1993. People only accessed these two services then thru their individual, private, dial-up networks.

It is incredible to observe how fast the tech world changes. Companies which seem unassailable suddenly disappear into footnotes of history.

It looks like this is happening even sooner than expected. socialmediatoday.com/news/tiktok-an…

So many businesses focus customer feedback/NPS for the wrong reasons. There's a goldmine of information in consumer discussions outside of "structured data." @phixed unpacks it and why you should be looking beyond surveys and even review sites. nearmedia.co/the-hidden-sid…

First time I've ever seen Question & Answers on Google Maps:

In an article for @venturebeat, our Head of Product Growth @phixed looks at how #Google's platform might transform #healthcare, from wellness to finding a provider when care is needed. #customerexperience venturebeat.com/2022/04/28/how…

Yandex, the biggest search engine in Russia which handles around 60% of all search traffic in the country, has warned it could collapse. The company, which also manages a ride-hailing operation, says it is unable to pay off its debts, in a statement.

Great article on @tiktok_us and local marketing (with examples) by @phixed. Whether a major retailer or an SMB, you can no longer afford to ignore TikTok. nearmedia.co/untitledhow-mi…

The FTC & Reviews The FTC wants to make reviews for e-commerce & local more transparent & honest To get everyone’s attention they fined a poster child for very selective review publication on their e-commerce site, $4.2 mil In this thread we will unpack all of that /1 of 14

@gsterling I think I was really early with that. It’s been almost 20 years since I’ve had a landline.

Big day. After literally years of contemplating it, we're joining the nearly 70% of US homes that have ditched their landlines.

BREAKING #PPC: Google kills FLoC, introduces Topics API as its next-gen targeting tech searchengineland.com/google-kills-f…

For the year we published 150 newsletters, 45 podcasts and 37 analysis posts, with lots@of help help from @phixed @Miriam_Ellis_ @localseoguide @si1very & @DataBoyd (thank you!)

Out last podcast until 2022. Join @davidmihm @gsterling & me for our thoughts on local, social and commerce for the week. We look at Google's new Local Packs; Yelp Review Survey and the role of Local Guides in dominating Google reviews nearmedia.co/ep-45/

Just a reminder to the #SEO world. You can be an awesome SEO without 5k+ Twitter followers and tons of conferences. Many of us prefer keeping a lower profile and rather get the work done behind the scenes (than one the stage).

@phixed on how Google is playing catch-up to Amazon in product search nearmedia.co/google-plays-c… cc: @mblumenthal @davidmihm

Quick and helpful resource from @phixed on @nearmediaco: Same Product, New Name: A History of Google Local Profile Name Changes nearmedia.co/a-history-of-g…

Why consumer privacy is Google’s ace in the hole by @phixed ow.ly/ORfk1039HF8