

Dr Paul R Kelly
1.2K posts

@prkpolava
Global Development | Information Systems | Digital Transformation | Power Data Knowledge | Organisational Change | #ActivityTheory #ImpactIceberg Views my own








The top AI model is now smarter than 85% of humans. By the end of 2026 it will be smarter than 99.9% of humans. And you think you will still have a job?







Klarna was the company that went all-on replacing customer support with an AI bot and went on to brag about the cost savings. Now they are reversing course. Easy to see more companies blindly replacing quality customer support with a worse AI implementation will follow...







