SRK
57 posts
SRK retweetledi
@zomato OrderID #8093600465 It has been days since I reported that I received the wrong item after paying ₹360 for Chicken Potlam Fried Rice from Aromaz, Kukatpally. Despite raising complaints through support, email, and X, there is still no proper human response or resolution.
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@zomatocare Still no proper response from @zomatocare @gork even after repeated follow-ups. The issue was never genuinely investigated — only a generic denial was sent through email.
Received the wrong item, paid ₹360, and now being ignored publicly as well.
Order ID: 8093600465
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@ram_karinki Hey there, your concern has been addressed by our team via email. Please check the inbox of your registered email address and feel free to reach out to us for any further queries.
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Paid ₹360 for a premium order on @zomato but received normal fried rice instead. Raised multiple complaints with proper details, yet the only response was “restaurant confirmed the order was correct” and refund denied without real verification.
This is avoiding responsibility.
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@zomatocare support.
Please conduct a proper re-investigation and provide a fair resolution for Order ID 8093600465.
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@zomatocare I already checked the email, and the issue was not resolved. Your team simply relied on the restaurant’s statement instead of properly verifying the complaint.
Paying ₹360 and receiving the wrong item is unacceptable, and denying a refund with a generic response is not customer
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ID: 8093600465
SRK@ram_karinki
Paid ₹360 for a premium order on @zomato but received normal fried rice instead. Raised multiple complaints with proper details, yet the only response was “restaurant confirmed the order was correct” and refund denied without real verification. This is avoiding responsibility.
How days or hours you need, getting food in minutes and not the solution
Zomato Care@zomatocare
@ram_karinki Hi there, we’re reviewing this and will share an update.
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@zomato Order ID: #8093600465. Still waiting for a genuine resolution instead of automaed replies.
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@zomato Ordered Chicken Potlam Fried Rice from Aromaz, Kukatpally (Order ID: #8093600465) but received plain normal fried rice instead. Support gave no resolution and simply redirected me to email. This is unacceptable customer service and careless order handling.
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@ZeptoNow Ordered worth ₹270 and received rotten coriander (₹12). Shared photo proof, but support is asking me to send emails and gothrough unnecessary steps. Seriously for ₹12? This is not easy refunds as promised. Fix this. Order ID:UGMQNPNGD60997 #CustomerSupport #BadExperi
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