Nikhil

@AmazonHelp @AmitAgarwal @AmitAgarwal request your assistance in the above matter.

@AmazonHelp @AmitAgarwal Dear Sir, request your assistance. My order is not delivered, the delivery guy says he did not delivered the said item. your internal team has rejected and is not willing to share with me the reason.

@amazonIN product not delivered andnas customer am getting penalized. Please assist.

@AmazonHelp and if your delivery person is confirming its not delivered, have right to know reason for rejection.

@AmazonHelp Sir, I am asking for an email id for escalation ? and in the past tweets was promised resolution..

@AmazonHelp I will like to understand how your internal investigation has closed the issue since the delivery person himself confirmed he has not delivered. Number of delivery person is 9284894223

@AmazonHelp Karthik, request if you can follow the chain of messages. I already did yesterday, the customer care team mentioned as per internal investigation it is closed, and they dont have further reason. Please can I get an email id to escalate this issue.

@AmazonHelp please can you share email id on which I can escalate this issue ?

@rcnikhil We get your concern, we request you to wait and try again later. -Karthik

@AmazonHelp Dear Karthik, I have shared 6-8 times and on mobile as well as laptop. If its working fine at your end, happy to share details over email and you can escalate the issue through the link..

@rcnikhil @rcnikhil We get your concern, we have checked the link is working fine. We request you to wait and try again later. -Karthik

@AmazonHelp Dear Karthik, not sure if you have followed the message list. Since yesterday I have tried 6-8 times and tried again as you mentioned..Still the same issue..

@rcnikhil Kindly try sharing your details over here: amzn.to/4vVhyAI Our team will check and get back to you with an update within 6-12 hours over email. -Karthik

@AmazonHelp I am still facing the issue with both links...please can you just share with me an email id where I can share the details you need?

@rcnikhil We request you to wait and try again later. -Jerusha

@AmazonHelp both the links still facing the same issue...pls check how you can help further.

@rcnikhil @rcnikhil As all our associates are occupied assisting other customers, we request you to stay connected on the help page, our team will get connected and assist you further. If it is taking longer, please keep us posted, so that we can check and help you further. -Ruheena

@AmazonHelp same issue...not opening.

@rcnikhil Please connect with our team via chat by clicking this link here: amzn.to/3QKtghf, and our team will assist you accordingly. Please be informed that the link mentioned will stay active for 1 hour. -Ruheena

@AmazonHelp I have tried multiple times posting details on the link shared..still the same issue..can you pls share a simple way to share details pls ?

@rcnikhil @rcnikhil We would appreciate it if you could try again later and share your information via the secure link provided earlier so that we can assist you further. -Ruheena

@AmazonHelp Link not processing the below data. Shows sending for last 15 mins.

@rcnikhil We'd like to take a closer look at this, kindly drop your details here: amzn.to/4txeuZG. Our team will review the details and respond with an update within 6 to 12 hours. -Nivedhan

@AmazonHelp Just spoke to the delivery guy on 9284894223..he also says he did not deliver missing item.. Not sure your internal investigation team investigated this..

@AmazonHelp Called and took me to the same customer service team which after keeping me on hold for 10 mins gave the same reason..

@AmazonHelp As mentioned have escalated post speaking on customer center chat, customer center call and the caller even connected to leadership member. However none had reason for rejection other than calling it "internal investigation".

@rcnikhil We're sorry to hear your concern regarding conflicting delivery of the update. To escalate this further, kindly connect with our team using this link: amzn.to/4eEbnKS for further assistance. Please note that this link will be active for 1 hour. -Nivedhan

@AmazonHelp The tracking status shows delivered Sir, but item nit delivered and internal investigation team closed the issue and refused to share reason

@rcnikhil Sorry for the inconvenience you've experienced with the delivery of your order. Kindly help us with the latest tracking status updated on the order from the link here:amzn.to/3TCGX0e, we'll assist you further. -Karthik