RedPocket Mobile

Saw a lot of people in 'SOS mode' yesterday…. couldn't be us. 3 networks means we got options. While you were blacked out, our users stayed scrolling. 💅

Tax Refund + Unlocked iPhone 17e = YAAAAAS!

Hello Paul! That's definitely not the experience we want you to have. Service interruptions and access issues aren’t expected, and we’d really like to help get this sorted out. Please send us a DM or email us at forums@redpocket.com with your account details so we can get your service back up and running.

I am very happy with my cell service provided by @RedPocketMobile However, I find myself suddenly without cell service or ability to login to my account. I've contacted support, but looks like I have to wait. Part of this I think is billing related, but without the ability to login to my account I can't fix this. All this on the day before a big trip, no good. So if I ask really nicely can some fix it please? Figured I'd try.

Hello Brad, that’s definitely not the experience we aim to deliver as we’re always working to improve both performance and value. If you’re open to it, we’d love to take a closer look at what happened. Feel free to reach out to us at forums@redpocket.com so our team can investigate further.

Goodbye @RedPocketMobile. The price was low, but your performance was much lower.

Skip the scroll… your carrier has been quietly taking your tax refund all year. 💸 Time to ditch them. 50% off your first month or 2 months free on annual plans. redpocket.com/plans 👀

Who can relate?🥀🥀🥀

iPhone 17e is officially here. No trade-in required with RedPocket. 🕊️ 🔗Visit RedPocket.com/iPhone to shop.

Hi there! Thanks for checking us out! Red Pocket Mobile is a U.S.-based wireless provider offering affordable plans across three major 5G networks. Our goal is to provide reliable service and great value without long-term contracts. Please feel free to DM us or email forums@redpocket.com if you have any questions; we’re happy to help!

@RedPocketMobile @Michael64422597 @TMobile Ive never heard of red pocket before!

What cell phone providers do you have? I have @TMobile but I got suckered into talking to those cell phone reps at the store and it made me start thinking

@Michael64422597 @ncorreyna @TMobile We appreciate the love, @Michael64422597! If you ever feel like sharing what you've been enjoying most about the service, we'd love to hear it. Hit us up here on X (even in this thread) or reach out to us at forums@redpocket.com, where our team is always listening.

@ncorreyna @TMobile I use @RedPocketMobile Been very happy with them.

We posted up for the big game.🪑 Anyone else ready to watch, scroll, then ask “what just happened?” 📱🫨

@VigneshSfdc Thanks for reaching out! We’ve received your email, and our team will follow up with you there as soon as possible. We appreciate your patience!

@RedPocketMobile I can’t DM since I’m not verified. I’ve already emailed from vigneshwaran965@gmail.com — please check. This is beyond frustrating at this point, with no shipment and no ETA after weeks!

@RedPocketMobile - It’s been over a month since I ordered my phone and it still hasn’t shipped. Support can’t provide an ETA. This is frustrating — can I get a real update?

$100 for one line?! In this economy? 🤡👞 Time to click them heels and get out of big wireless! ✨👠

@pasdexcuses @X Thanks for letting us know. We’ve received your email, and our team will follow up with you there as soon as possible. We appreciate you reaching out!

@RedPocketMobile @X is not allowing me to send you a message. An email has been sent to the email address provided. Thank you for your reply today.

@RedPocketMobile I was on phone with your customer service for 2 hours y'day and 1 hour in chat today.They don't understand the error is on your end to clear it so that I can attempt checking out again.Terrible way to treat someone trying to be a new customer. @TheSharkDaymond

Thanks for following up, Spike. We're glad to learn that your service is now up and running. To be clear, everything was provisioned properly from our end with eSIM. That said, it looks like your device would work best with a physical SIM, which is evident by the fact that you're able to enjoy the service after inserting the SIM card. We appreciate your patience while this was worked through and encourage you to connect with us via forums@redpocket.com if you need anything further.

@RedPocketMobile Update: Service is finally working as of 01/14/2026 after the AT&T to Red Pocket transfer. Total downtime: 18 days (12/27/2025 to 01/14/2026). No clear root cause provided.

@RedPocketMobile Totally frustrated. In 2025 it should not be this hard to transfer service between carriers. I was assured my Omri is compatible, yet after moving my number from AT&T to Red Pocket Mobile I have not had access to my phone number for the past 16 hours. @FCC consumer protections need to cover port-out delays like this.

@heldurnork Hi there! We want to help get this sorted out. Billing and account access are designed to work smoothly, and our team can definitely help resolve login issues and review the account status. Please send us a DM or email us at forums@redpocket.com so we can assist you directly.

@JTampa11 @RedPocketMobile I am keeping my ATT phone, can't pay a monthly bill with Red Pocket for 5 days now. I NEED DEPENDABLE!

@RedPocketMobile I have one line with you guys and att.. Di you offer data plans for Apple Watch? If so, how do I activate?

Hi there! We offer services for wearable devices. If you have an existing GSMA account, you can bring your own Apple Watch and pair it with your phone line. We encourage you to check this support article for more information: help.redpocket.com/pairing-your-a… Please feel free to DM us or email us at forums@redpocket.com so we can help you get started, or should you have any other questions that we can help address. Thanks!

@realNyarime @FreedomPop Hi there! Thank you for your continued support. We’re glad to have you with us. Feel free to connect with us via DM should you simply want to share some feedback or if you need us down the road; we're here to help!

@FreedomPop I am a user of both FreedomPop and RedPocket. Thank you for the free service you offer, and I understand the significant operating costs behind it. I will maintain my $10 subscription and hope you will continue to provide the Wi-Fi calling feature :)

美国电话卡FreedomPop宣布取消0月租免费计划 今天，FreedomPop陆续向用户发送邮件通知，宣布所有0月租免费计划将于2026年2月7日正式终止。 官方表示，由于运营成本持续上升，且免费计划频繁遭到滥用，已经难以为继。为此，FreedomPop特意给予用户30天的过渡期，以便大家有充足的时间做出选择。 FreedomPop为用户提供了两种选择： 1. 升级至付费套餐：最低每月10美元，即可享受无限通话和短信服务。 2. 号码转移至其他运营商：如果不打算继续使用FreedomPop，可以选择将手机号码转移至其他运营商，例如官方推荐的姐妹品牌RedPocket红包卡，号码可以保留。

@nwparsons Hi there, we take pride in our team's ability to assist customers with any concerns they reach out for. So your feedback raises flags and is one we would appreciate investigating. Please connect with us via forums@redpocket.com so our team can investigate this further; thanks!

@RedPocketMobile terrible chat agents, phone reps, and I received another customer’s PII info via email.