Customer Relations//@Chloe

@LorriWats Hi @LorriWats, kindly follow us and send us a DM - we can then assist further - Chloe🌷

@Debenhams I have emailed several times for a refund or exchange and have not gotten a response.

@MarthaCAllen Hi @MarthaCAllen, kindly follow us and send us a DM - we can then assist further - Chloe🌷

@HRH_Crypto1 Hi @HRH_Crypto1, kindly follow us and send us a DM - we can then assist further - Chloe🌷

What the hell is wrong with @Debenhams ordered something last Friday to be delivered within 2 working days and almost a week later it's still not been dispatched. Nobody to speak to. Just random bots acting like customer service. Fuming! @BBCNews @SkyNews

@sjjarrettHR Hi @sjjarrettHR, kindly follow us and send us a DM - we can then assist further - Chloe🌷

@Debenhams just bought a t shirt arrived today and miles too big can i return fir a smaller size please order number DUX046034766

@KaseySm48895819 Hi @KaseySm48895819, kindly follow us and send us a DM - we can then assist further - Chloe🌷

@Debenhams @DebenhamsReptm where is my order !!!!

@lourodgers2010 Hi @lourodgers2010, kindly follow us and send us a DM - we can then assist further - Chloe🌷

@gaishey Hi @gaishey, kindly follow us and send us a DM - we can then assist further - Chloe🌷

@Debenhams real issues with a faulty item my partner is trying to return and either get a refund or replacement but so far keeps getting fobbed off by a third party company and this isn’t what you expect from a uk company failing consumer act rights not happy or impressed at all

@clarkies35 Hi @clarkies35, kindly follow us and send us a DM - we can then assist further - Chloe🌷

@Debenhams what a joke of a company you are, you hide your email address and do not operate a telephone line but have the cheek to call yourselves a customer service department. I found your email and you did not respond except for an auto response then NOTHING BUT SILENCE! Why?

@DdebPT Hi @DdebPT, kindly follow us and send us a DM - we can then assist further - Chloe🌷

@Debenhams reverting to attempting contact via X, as I've not received a response through either messenger or WhatsApp for over 24hrs. Can you please invoke your 'customer service' and assist me??

@clob70 Hi @clob70, kindly follow us and send us a DM - we can then assist further - Chloe🌷

@JasonHa61848022 Hi @JasonHa61848022, kindly follow us and send us a DM - we can then assist further - Chloe🌷

@Debenhams Does anyone in your customer care department work? I’ve been trying to get a reply on Facebook messenger text and WhatsApp as you don’t have a number to call! You sent me a freezer that doesn’t work now I’m out of pocket as no one is interested!!

@dozzasdom Hi @dozzasdom, kindly follow us and send us a DM - we can then assist further - Chloe🌷

@Debenhams shocking customer service , shocking Express delivery and No Goods delivered .No wonder your shops went bust

@McginnessAngela Hi, kindly follow us and send us a DM - we can then assist further - Chloe🌷

@Debenhams have been waiting for over 24 hours for a response from your customer support via WhatsApp and email. Ordered a child's coat but received an adult fleece nothing like the ordered item. Seems no other way of contacting you. This is ridiculous.

@ChrisEdwards73 Hi @ChrisEdwards73, kindly follow us and send us a DM - we can then assist further - Chloe🌷

@Debenhams very frustrating that there is no contact to get my refund. Just WhatsApp ai. @boohoo how do I get my money back. @CitizensAdvice

@J_slinky Hi @J_slinky, kindly follow us and send us a DM - we can then assist further - Chloe🌷

@Debenhams what an awful company. Take money, don’t deliver, don’t rely for days. Strong you out for days with same conclusion. Avoid’ the boohoo reputation is generally awful anyway, efforts no better as Debenhams.

@2304kaz Hi @2304kaz, kindly follow us and send us a DM - we can then assist further - Chloe🌷

@Debenhams - pls respond to my many messages regarding my lost return- I am going to seek legal assistance as you don’t have the facilities to call customer service- appalling!!

@soberbex Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

DO NOT BUY FROM @Debenhams - if you return anything they will hold on to your money for WEEKS!!! Still waiting for my refund 😡 #notgoodenough #debenhams #thieves #wantmymoneyback #badcustomerservice #debenhams @Debenhams @DebenhamsBeauty #boycottdebenhams

@katieinexile Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

@swiftarmy1989 @Debenhams Thanks Mollie! It’s driving me crazy. Submitted a formal complaint and not even had a response to that yet. They don’t even have a call centre anymore

Does anyone know how I can contact @Debenhams to actually get a response? I’ve been chasing a refund for 2 weeks and after saying they’ll investigate they’re now just ignoring me! Absolutely appalling customer service.

@beekeeperqueen Hi @beekeeperqueen So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further.  Thanks

@Debenhams I have been charged twice for an order, gone overdrawn and still no contact from customer service since 9.47am today! Terrible customer service care!!

@CarliKear Hi @CarliKear So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further.  Thanks

@Debenhams absolutely shocking customer service in relation to a refund. Items returned on 25/09 and refund should have been received by the 10/10. Countless emails sent but ages to reply.