richard moore

Foiled by BA’s small print again. Don’t they just love to take the fun out of going on holiday

@British_Airways what a farce. Impossible to get through on the phone after my flight was cancelled. Tried to accept options online and now have a return flight but no outbound flight

@Bristol_Sport Why make it impossible to get back my ticket credit from unused games. Should have been applied on 20/21 renewal and no option to claim it on 21/22 renewal. Great way to repay loyal fans

@ParkFurn Thanks. It’s urgent. I will not be able to move house unless I am able to arrange the delivery

@richarddmoore We have your details on your order. We will look in to this and will respond to you accordingly. Thanks for your patience.

@ParkFurn Can someone please respond to this message, trying to arrange a delivery and not getting a response on email

@ParkFurn Please send me a private message so I can provide my personal contact details

@richarddmoore How can we help you? Please let us know your order number and we will help as best we can. Thank you

@ParkFurn AP0743583

@British_Airways still amazed at the lengths BA will go to in order to keep amendment fees for flights that never flew during initial stages of Covid

@MercedesBenzUK That will not be an option due to being hospitalised. Will it damage the car if it is left with the battery flat

@MercedesBenzUK I have GLA that is currently not in use and will not be for a while. Battery is flat. Can this damage the car in anyway?

What number should I call to get help with my refund?

@GWRHelp how long are you taking to provide refunds for cancelled journeys? Completed the forms over a month ago and no response

@GWRHelp GWRR200411BBKK

@richarddmoore Hello, The processing of a refund usually takes up to 28 days, but due to the extremely high volume of claims, this is taking up to 56 days. If you have received a refund reference number beginning with 07, we have your request and will process it as soon as possible. - Bradley

@OfficialSting shame for people waiting to see Sting in Vegas that the date has moved again, great that this time the offer of a refund is available

@British_Airways Have requested a referral to CEDR and also looking at other options to publicise and escalate this

@richarddmoore There should be a blue link at the bottom of the email which should say reply.me. If you click this link then you should be able to type your response. I'm sorry it takes so long to respond, it's due to the volume of work we have at the moment. Soph

@British_Airways Which ADR scheme do I contact to escalate my complaint? I am tired of being redirected back to the customer relations website. Please don’t offer to look into my issue again just the ADR contact details please

@British_Airways That is the reason I had the problem in the first place. Left stranded in the US and BA uncontactable ... never again though

@British_Airways Wish your general email replies and telephone responses were as prompt as Twitter responses.

@richarddmoore Have you responded to the email you were sent, Richard? I recommend that you ask for a referral to CEDR if you remain unhappy with the response. Soph

@British_Airways I remain extremely unhappy. How do I get a referral? The last email I received stated that it was not an email I could reply to

@StephieC86 @British_Airways This is normal level of service we have come to expect

@British_Airways I have received a voucher from you for my trip which was cancelled in April, we have just tried to rebook for next year and the trip has doubled in price!!! This is disgusting & I would like to speak to someone about getting my money back ASAP! 😫