Ring UK

@TonyMario17 We understand your frustration with the support experience. For specific questions or compatibility verification, we'd recommend reaching out to Ring's technical support team directly. Yes, Ring Intercom Video can be used with audio-only intercom systems. twitter.com/messages/compo…

@ring_uk I’m trying to find out if Ring Intercom video can be used with audio only intercom, as we are in the process of upgrading… not inspired by lack of customer service #badcustomerservice

@Wimpishpompano @Wimpishpompano Hi. Feel free to send us a DM with some more details about what is going on. We'll work with you to see if troubleshooting can get this back up.

@ring_uk hi we took our device off to charge. It still had 19 percent on it now its completely dead!! We did the factory reset and nothing!

@trblackburn Hi Tim. We'd like to know more details to ensure we're providing the most accurate support in return. Please send us a DM with more details regarding your inquiry, and we can continue from there. We're here to help. twitter.com/messages/compo…

@ring_uk can you provide me with a complaints email please?

@JulieMowbray Please contact us via DM or at the number above for more support. We look forward to getting this sorted.

@ring_uk How do I get hold of a supervisor / manager

@ring_uk what an absolute Crap company - please ~ DO NOT BUY! Promising to replace for 6 weeks to no avail / can’t understand operators & they can’t understand you - all they want to do is get you off the phone (luckily recorded) Now complaining to consumer rights & ombudsman!!!

@JulieMowbray We understand your frustrations when there is a language barrier and encourage you to phone in once more and kindly ask for an English-speaking agent. While we don't have a direct manager line, we are happy to lend a hand here on X via DM.

@ring_uk I’ve done all this - along with other customers it seems!!!!

@JulieMowbray You may send us a DM by tapping on our icon/profile picture and when on our main page tapping on "Message" right above our photos.

@ring_uk How do I do that

@JulieMowbray Absolutely, Julie. Getting to the bottom of this is our first priority. Please give our customer support a call at +44 0808 196 5767(otherwise: ring.com/callus) between 8 a.m. and 8 p.m. CET, from Monday to Sunday, for more support.We look forward to supporting you more.

@ring_uk Maybe give me phone number or address

@JulieMowbray We are limited to the amount of characters we can use when chatting with you here on X and ask that you please send us a DM so that we may take a look for you.

@ring_uk I am taking this matter to the Ombusman AND Comsumer Rights today!!!! You bunch of liars - 6 times you’ve promised to send me my replacement camera!!!  Explanation of this is attached to this refund attached! The pick up camera was picked up by DPD who YOU arranged to pick up

@JulieMowbray We typically do not have a dedicated email response team. Email correspondence is generally used when working directly with an agent. Otherwise, communication is handled through our standard channels. This may be why you haven't received a response and we want to help.

@ring_uk I’ve sent emails - even this morning

@JulieMowbray We want to ensure that you receive the best support possible and want to take a look into this with you. We look forward to hearing from you in a DM so that we may get this sorted.

@ring_uk Well you only have to look on trustpilot - it’s most certainly what you strive = so much do, trustpilot states you won’t let no more reviews be added!!!

@richardatkin74 Hello, Richard. We know the importance of managing your Ring subscription. Can you please send us a DM, so that we may provide more details?

@ring_uk my previous doorbell stopped working so I've replaced it. How can I add that device onto my existing subscription?

@TheRichLordLife Hello, That would be this one - en-uk.ring.com/products/stick… Let us know if you have any other questions via DM.

@ring_uk What's the link to the Indoor/Outdoor Power Adapter (Barrel Plug) in your shop?

@RussEvans18 @RussEvans18 Hi Russ. We haven't received a message from you yet. We will be more than happy to take a closer look into this matter for you. Please send us a DM at your earliest convenience. twitter.com/messages/compo…

@ring_uk hey I can't remove a camera as there's no "it's broken, no longer works" option

@RussEvans18 @RussEvans18 Hi Russ. Thanks for reaching out to us. We want to ensure you receive the best support for your overall experience and your peace of mind. Please send us a DM with additional information, and we can support you more there. twitter.com/messages/compo…

@rebel_pr1ncess We have responded to your DM and would like to continue there so your information remains private. Please send us a response to our message, and we can continue from there. twitter.com/messages/compo…

@ring_uk Hi. I need to make a complaint. My doorbells speakers have stopped working. I am extremely disappointed with the service I have received. Who do I complain to?

Another great #RingMyBell 🙌💙

@fork_sake3279 @fork_sake3279 In order for us to assist further, we ask that you please send us a direct message using the link in our message. Rest assured, we're here to help. twitter.com/messages/compo…

@ring_uk my ring door camera has stopped working and have tried all that is says todo also it won’t charge anymore it has 53% of life left

@dianepatching Hello Diane, Thank you so much for reaching out. So that we can assist you further, please send us a private message on X, Instagram or Facebook and well be happy to help you from there. Thank You.

@ring_uk I’m writing about the plug that just sits in it’s socket. For a while now, the blue light on the front of the plug has stopped working. Sometimes it intermittently flashes but that’s it, it doesn’t work. The doorbell itself works but not the plug. Does it need replacing plug, can it be replaced and if so, how much is it? Thank you.

@sueoneill6025 @sueoneill6025 Hello, Susan. Thanks for getting in touch with us today. We're here to help. For troubleshooting purposes we will need you to DM us to get started.

@ring_uk I bought this generation 2 battery ring doorbell and as you can see it doesn’t do well against the outside elements. It’s outside of 12 month warranty. Surely this is a manufacturing fault.