Ring UK

@Michey_Moo Hello M, Thank you for bringing this to our attention, Please send us a DM, so we can gather some more information and see what's going on, Thank you.

@aka_carrie @ring_uk Same here… frustrating!!

Is anyone else having issues with @ring_uk doorbells keep going offline during the last few days? There is no issue with my WiFi? Signal strength is showing as “great”. Factory reset or reconnecting the device only works temporarily. Appear to be an issue with Ring 🤷🏼‍♀️

@maxwell040824 Hi Mel. We want to ensure your Ring is operating properly to help you keep an eye on your home. We'd like to take a closer look at this with you. Please send us a DM with more details regarding your experience, and we can continue from there. We're here to help. twitter.com/messages/compo…

@aka_carrie @ring_uk Yeah mines been off a couple days now so no alarm or cameras

@alisonmc1621 Hi Alison. Thanks for bringing this to our attention. We're here to help. To get started, could you send us a DM with a screenshot of the Device Health page in the Ring app for the device that you are experiencing this with? We look forward to hearing back from you. twitter.com/messages/compo…

Upgraded out @ring_uk to a newer version! Worst decision ever! Picks up nothing.

@ourhousetvuk @ourhousetvuk Yes. You're welcome to ignore these emails if you have already returned the device.

@ring_uk So just ignore?

@ring_uk How many times do I need to explain this? You confirmed receipt of my returned doorbell, yet I’m still getting chased to return it. Beginning to think your departments communicate via carrier pigeon.

@WarrenSargent Hello, Warren. Being able to subscribe is important to being able to review later what's been happening around your home. Can you please send us a DM letting us know more about what's happening when you try to subscribe?

@ring_uk am having trouble online subscribe plans

@wxpthx Hello Rosie. Ensuring your refund is processed correctly and in a timely manner is critical. We are happy to help. Please send us a private message with more details. We look forward to assisting you further.

@DaveChunk I'd recommend setting up a motion schedule it gives you more control over when your device detects activity. Here's a helpful guide that walks you through the steps. ring.com/support/intern…

@ring_uk That you for replying. Can I set a schedule to turn on the “Hi…….” Audible warning when I forget to put it back on - ie on @ 11pm.

Evening @ring_uk can you please make this a feature. I remove motion detection during the day as ‘hello you are currently being recorded’ annoys the neighbours but I forget to put it back on after a few sherbets and the reason for all the ring stuff everywhere is we were robbed!

@Ellwebb32 Thanks very much. We look forward to assisting you further from there.

@ring_uk if someone could get back to me about my ring doorbell that's suddenly stopped working.. ive sent you a dm thanks.

@_stevieleighhh Hello Ste, Please send us a DM, so we can look into this with you further, Thank you.

@ring_uk hi ring, I’ve been locked out of my ring account as it’s sending the verification code to my old phone number. I have tried logging in on another device but having the same issue. Your chatbot is providing no solution. Please help?

@kevinjforder Please ensure you're following us, Then it should appear.

@ring_uk Struggling to find way to dm on X, no envelope icon

@ring_uk Good Morning, I bought a Ring Chime in September 2022 and it has worked as expected until a few days ago. It now seems completely lifeless with no amount of resetting having any effect. No light on at all. Can you let me know if there’s anything else I can do.

@EroksporUK We notice you're still posting on the public forum. We're more than happy to help you please send us a direct message and continue the conversation there, so we can assist you properly.

@ring_uk Am I still in the DM conversation now?

@ring_uk Please advise me on my 10 day old order status that remains “received” and not processed. I’ve tried 3 times to get Customer Support to update this but despite assurances otherwise this has not happened!

@EroksporUK We're unable to assist you unless you remain in the direct message conversation with us. Please stay in the DM so we can help resolve your issue.

@ring_uk Thank you I have a problem with an order I placed that appears to be still unprocessed. Order no 005-1707376 was placed on 15/03/26 and £659.98 paid on my credit card via Shop Pay on your website. It still shows as received with an expected delivery date of Fri 20th March 2026!

@EroksporUK To assist you further, we'll need you to send us a direct message. Please DM us when you're ready, and we'll be happy to help.

@ring_uk Thank you for responding I am very frustrated as I have an order with you 005-1707376 that I placed 10 days ago that should have been delivered already. I have called 3 separate times to your Customer Services team and despite assurances otherwise it remains unprocessed

@TonyMario17 We understand your frustration with the support experience. For specific questions or compatibility verification, we'd recommend reaching out to Ring's technical support team directly. Yes, Ring Intercom Video can be used with audio-only intercom systems. twitter.com/messages/compo…

@ring_uk I’m trying to find out if Ring Intercom video can be used with audio only intercom, as we are in the process of upgrading… not inspired by lack of customer service #badcustomerservice

@Wimpishpompano @Wimpishpompano Hi. Feel free to send us a DM with some more details about what is going on. We'll work with you to see if troubleshooting can get this back up.

@ring_uk hi we took our device off to charge. It still had 19 percent on it now its completely dead!! We did the factory reset and nothing!

@trblackburn Hi Tim. We'd like to know more details to ensure we're providing the most accurate support in return. Please send us a DM with more details regarding your inquiry, and we can continue from there. We're here to help. twitter.com/messages/compo…

@ring_uk can you provide me with a complaints email please?