Robert Izzard ⚫️ @[email protected]

please visit @robizzard@scientificnetwork.de

@SW_Help that's ok, I ended up getting on one of the (very!) late trains - sucked to stand all the way, and my feet hurt, but made it :) sorry that SWR had to go through that, I know it's not easy, esp. on the WAT-CPJ-WIM choke-point. thanks again!

I am afraid we do not have access to a rulebook, it tends to be down to the discretion of the station staff. I am unsure as to why the station staff did not allow you to travel on a different route, if you wish to make a complaint about the issue you can do so here: southwesternrailway.com/contact-and-he… ^LJ

hi @SW_Help ... am supposed to be doing KGX-WAT-GLD at ~5.45pm today, can I do KGX-PAD-RDG-GLD on the same ticket? Might be the only way!

@SW_Help that indeed would make sense :) but the staff at Waterloo seem to disagree with you. Do you have a reference/link to a rulebook so I can check it? thx!

@RobIzzard Hi Robert, I believe you should have been able to use your ticket on an alternative route if accessible due to the disruption. ^LJ

@SW_Help thanks for that, Waterloo was fine if busy in the end. Quick Q: I had a split ticket WAT-WOK-GLD, in the event of such chaos, *must* I go via WOK? Staff at WAT said I had no choice, even if it meant delay of many hours :-/ thx!

@RobIzzard Hi Robert, yes we have ticket acceptance with GWR so you can travel on that route. ^DM

@SW_Help great, thanks, the "tourist route" for the day :)

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@GNRailUK hi @GNRailUK! 1001 CMB > KGX, carriage 61 223 no wifi: new feature? reduced service? known fault? p.s. good luck with nationalisation :)

World Space Week takeover of Guildford tomorrow surrey.ac.uk/events/2025101…

@Chris_TheDriver @GNRailUK thanks Chris :) but it is a *vital* service for those that a) pay for tickets and b) need to work during the many hours on these trains. No refund if it fails, and it is an advertised feature of the service. It's up to the operating company to hire staff to check. Trivial to do!

@RobIzzard @GNRailUK Driver here. We prep our own trains for service at the start of the day. We check the safety systems. Wi-Fi isn’t a safety system.

@GNRailUK hi GNR, same old, same old today. 1014 CBG>KGX, carriage 61 726: no wifi. Yes, before you ask, it has the stickers on the doors but, oddly, they don't make it work. Who'd have thought? :) Can I get a refund for services not rendered?

@GNRailUK but you (hopefully) have staff *other than the driver* that get the train ready at the start of the day, check its technical systems, etc.? If not... why do you charge us so much for the promised but nonexistent service? On SWR now and *wifi just works*, state ownership+++++!

@RobIzzard I have raised this with the team to look into. With regards to checking it before it leaves WiFi is not something the driver would check as it is not essential to the running of the service I'm afraid,. ^HG

@GNRailUK Is there any way to raise these faults before the trains leave the shed? It seems most of them are broken (no wifi, no water, etc.) so the work needs doing earlier.

@RobIzzard Hi Robert, I am sorry to hear about this and I will get it raised. Firstly, please can I ask if the WiFi is showing in the menu on your phone in settings? or is it when you are attempting to connect. ^Kieran

@GNRailUK hi Kieran, the SSID is not shown, suggesting the router is disabled or powered off. This is at least more honest than last week, where it *was* shown but nobody could obtain an IP address (DHCP was down). I am not sure that means that this week better! Same old, same old ...

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@GNRailUK have done, thanks!

@RobIzzard Hi Robert, I am really sorry to hear this. I'll get this fed back internally. If you would like to formalise your feedback, you can do so here greatnorthernrail.com/help-and-suppo… ^Amy

@GNRailUK on the very delayed train from CMB to KGX (1032; actually 1057, arrives "1202"). In the borrowed GWR carriages. Wifi broken *as always on these carriages*. No water in any toilet. Why do you borrow these to supply such a service? Train's barely moving too ;)

@GNRailUK What you mean is you don't want to pay to have someone do the checks? I understand that, but be honest about it please! There's time if you hire the staff to do it. The train is still for minutes, and the check takes 30 seconds, max.

@RobIzzard The trains do not spend a lot of time at the station and there is not enough time for our trains to have the WiFi checked, and do the checks and set up needed for the service to run. ^HG

@GNRailUK 1939 KGX to CBG (etc) carriage 423103 and others, wifi totally broken. Can't even connect to the router. Can someone who knows what they are doing (you have someone?) reset it? thx!

@GNRailUK And perhaps ask your team why the 1130 from CMB to KGX also had broken wifi today. Is this a new policy?

@RobIzzard Hi there, this has been reported to the team who deal with the onboard WiFi. What question would you like answered? ^HG

@GNRailUK "why can the wifi not be checked before the train leaves the station" ... it's trivial to do, except of course that it's a small amount of effort.

@GNRailUK and you get a grade A+ for avoiding answering a simple question :-)

@RobIzzard Absolutely understand that this is frustrating and our team will look into it at the next opportunity. Thanks again for your helpful reports! ^Van