Ross Wickman retweetledi
Today is a horrible day for @BlitzitApp.
We're a small startup with around 10,000 total users, 3K paid. Growing every single day. If you check us on Trustpilot, Product Hunt, anywhere, you'll find a committed, raving fan base. We run one of the biggest productivity Discord servers out there, ranked number one for the keyword "productivity." Until a month ago every piece of public opinion about us is overwhelmingly positive.
And today, for the second time, @Google has suspended our @Firebase backend. No warning. No lead time. No clear explanation.
Here's what happened. The primary email on our Firebase account was tied to a @GoogleWorkspace that got suspended 2 weeks ago. They make it almost impossible to transfer the primary owner email... This one suspension cascaded into taking down the entire backend that our platform runs on. Every user. Every task. Every piece of data. Inaccessible.
This first happened two weeks ago. We went through the appeal process, which didn't even resolve it. We ended up having to manually reinstate our Firebase project through another owner tied to the account, without access to the primary Workspace owner. And now it's happened again. We are on a pay-as-you-go plan. We are a paying customer. And this is how we get treated.
Let me put this in perspective. Companies like @stripe resolves issues almost immediately. Even @Meta's ad platform, at least responds the next day. Google? 72 hours. Minimum. With zero indication that they care about the impact on your business while you wait.
Last week I tweeted about how this same Workspace suspension that restricted access to my YouTube channel with thousands of followers. No warning, no communication, just a vague "policy breach" and a full suspension. That was bad enough. Now the same issue has come back and taken down our entire product. It's not just my content anymore. It's our users' data.
If anyone at Google sees this, something has to change. You cannot offer services that businesses build their entire infrastructure on and then pull the rug with no warning, no escalation path, and a 72-hour response time. That is not sustainable for any founder or any business.
We are going to lose trust over this. We are going to lose users. I genuinely don't know if we can recover without starting almost from scratch.
Google, you are a trillion-dollar company. You should be able to move faster than 72 hours for a paying customer. Put us through a proper support process. We deserve better.
Please help us.
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