Scott Fraser

@Computershare Tried on numerous browsers, simply unusable and keeps crashing out.

@s_a_fraser Hi, please try the most recent version of your browser and if you still have an issue please DM us.

@Computershare Equate Plus site keeps falling over and is unusable - when will this be fixed?

@Argos_Online can’t access account on Argos Pay as you want to send a code to a phone number I haven’t had for 8 years (and was changed on my Argos Card) - phone lines are at capacity on your side - how am I supposed to login?

@firstdirect what’s going on with your app today please?

@TNLUK Another year,,the same poor in app experience - just move everything up a little…

@TNLUK months later, still the case!..

@TNLUK help me understand this, even with all the changes you’ve made, I STILL need to scroll to get to the main ‘’Add £xx’ button even with loads of available space to make it fit on screen?

And yet when I use the SonoPhone app, it sees the whole system - how can a thrift party do it so much better than Sonos? #useless

This is all I see…

@Sonos yet again, your app fails and doesn’t load - according to the app settings I have no speakers in any room - just the 6 round the house that Apple Music picks up fine for Airplay but your own app fails to recognise - seriously, I’ll come and lead your app team!

@firstdirect Curious, yet I’m a customer with a differing view. Looking at all the recent posts, it would seem many customers feel the same…

@s_a_fraser Hi Scott, our customers told us that the payments functionality wasn't up to scratch and we needed to improve it, we changed the name to 'payments' to better fit the options in this section and added in some functions that were a little hidden before. - Kathryn

@firstdirect hi…you’ve redesigned the flow to make a payment to someone - adding in more clicks and breaking what was a really clean UX.. why do I need to choose if the payee is in the UK - you know that from their saved details??

@Sonos such a poor app and crap experience - intermittent, unstable and problematic - where do I send my refund details for the entire system please?

@Sonos hi - where do I send my invoice for all my speakers that are now essentially ornaments since your tech solution and app simply does not work? Please don’t roll out the ‘it’s a high priority and we’ve done lots of stuff’ line because it’s simply fluff.

@premierinn hi, WiFI in St Pancras in absolutely rubbish - what’s the point in giving it free with PP rooms when nothing streams…absolute garbage!

@OctopusEnergy Thanks - seems I can no longer see the charging schedule details in the app, only in the notification??

@s_a_fraser Hey Scott, it can take up to 30 mins for Intelligent to take control of charging, which is why your car starts charging as soon as you plug it in. But once we’ve gained control, charging should stop & your schedule set up. This something we're working on improving over time 🐙🚙

@OctopusEnergy Intelligent GO seems to take an age to recognise that the car is plugged in…what should I be doing differently as car will charge at peak rates while waiting? Clearly I stop charging but that’s not the point…

@Tesco seems to be payment issues on your grocery app..

@letstalkcentral Still no response…no one has even looked at the appeal…spoken to someone today but again they can’t give any update and again, I’m not allowed to speak to the person reviewing it…asked to be patient and wait…please, who CAN I SPEAK TO??

@s_a_fraser Hi, you can see details on our website here including a contact form for the team. centralbedfordshire.gov.uk/info/3/schools…

@letstalkcentral how do I talk to someone re a bus pass appeal please??…school term has started and now answer yet….waiting for someone to do something several weeks later is frustrating…

@letstalkcentral @Blake_MidBeds you may want to be aware that constituents are struggling to simply talk to people at the council - and being told I’m not allowed to talk to anyone about an appeal…and to check the portal..

@letstalkcentral Thank you - I know this and have been to this page numerous times…where nothing has been updated for weeks. When I do speak to someone I’m told I CAN’T speak to someone about an appeal….and then nothing happens…it’s how been over 20 days since my appeal was lodged and nothing.