Saurabh Doshi

@FlySWISS Passenfers in the Zurich to Montreal travelling with broken seat. To the extent that it has to be taped and also the charging point is also broken. Is this the kind of service expected? I had heard good reviews about Swiss Air, but looks like they were untrue

I don‘t want to be one of those people who complains on social media to encourage companies to be reasonable in their customer service, but it would be great if someone from @FlySWISS could help resolve my issue. Today my flight back to Zurich was cancelled and me and my fiancé were rebooked onto different flights back. Totally makes sense as we were on seperate bookings. She called up and got us moved onto the same flight, all good or so it seemed. Then we check a few hours later and only she is listed on the new flight. After much back and forth I am put on a flight tomorrow, fine and she asks to move to the same flight and they insist that she now has to pay to move to the tomorrow flight because she „confirmed“ on the phone earlier. She literally „confirmed“ to all three of us being on the flight through Istanbul. Currently our other friend is now en route to Bangkok, my fiance is meant to fly to Istanbul tonight and I am to stay till tomorrow. There is a lot more mess and back and forth that I will omit here. @FlySWISS you record calls for quality and training purposes, check what she „confirmed“. Moreover all three of us are extremely loyal customers with status who travel exclusively with you and other Star Alliance partners and she even had a business class ticket as she is pregnant and didn’t want to be stressed 🤦 If someone in Swiss sees this can you please share? Thanks