Samsung UK

@badgiec We understand your concerns, Eamo. If you require further support then please send us a DM, and we will look into this further for you. ^AL twitter.com/messages/compo…

@SamsungUK @smartthings @SamsungUK do you intend to provide a software update to handle time changes? Your factory reset actions are far from ideal for an expensive ‘smart’ system.

Hmm @smartthings so this is how you switch the internal clock from GMT to Summer Time on an expensive @SamsungUK ‘Smart’ washing machine. Really??? Context: Samsung support contacted due to the ‘Delayed End’ of a wash is completing exactly 1 hour later than programmed.

@Anthonyfarley01 We're sorry to hear that you have had some trouble arranging for your Galaxy Z Flip7's screen protector to be replaced at our Liverpool Experience Store, Anthony. At this stage, please send us a DM so we can collect some details from you, and we can more forward from there. ^AL twitter.com/messages/compo…

@SamsungUK 3 times I've tried the Liverpool shop to sort crease in the flip 7, 3 times they've let me down, they give me a number to call to see when they have the parts, but tried this, they cant help, how can I solve this issue please

@mugu_reporter @mugu_reporter We completely understand where you're coming from. From here, we would like to gather more details on these counterfeit SD cards. To do this, please send us a DM. ^KA twitter.com/messages/compo…

@SamsungUK SanDisk can do it, they even have their own email address for it, Lenovo can do it, yet Samsung can't even get counterfeit items removed?? That's absolutely bizarre. So brand protection simply doesn't exist at Samsung? So I can sell counterfeit SD cards and it would be fine?

@SamsungUK aside from emailing samsungmemory@hanaro.eu is there any other way to report counterfeit & fake capacity Samsung SD cards to you so that you can get them removed from ebay (I have already reported them to ebay) ? Trying to report this seller: ebay.co.uk/usr/fantasyspa…

@mugu_reporter @mugu_reporter Please note that you are currently in contact with the Technical Support Team, and our primary duty is to provide technical assistance and troubleshooting advice. We are unable to remove listings from third-party sites, nor is there a team that can do so. ^KA

@SamsungUK No, that's simply not true! Ebay has a program specifically for companies to get counterfeit products removed!!! SanDisk and Lenovo get counterfeit products removed all the time, I don't understand why Samsung can't?!?!!

@mugu_reporter We can only control products that are listed on our official website. ^KA

@SamsungUK But you are the rights owner, so you can get them taken down - ebay.com/sellercenter/r… the VeRO program is specifically designed so that companies can get counterfeit items removed!!

@mugu_reporter Unfortunately, we would be unable to remove listings as this is handled by eBay. Please note that we don't have control over other third-party sites, regardless of whether our products are displayed there. ^KA

@SamsungUK I have reported them and they haven't been removed. You don't have a brand protection team or anyone who deals with counterfeit items harming your brand? Samsung doesn't participate in eBay's VeRO program????

@crockfor2 We don't like to hear that there have been missing items from your wifes order, and we would recommend getting in touch with our Online Shop Team who have access to the order and delivery information on 0333 000 0333, Mon-Fri | 8 am to 8 pm, Sat-Sun | 9 am to 6 pm. ^RR

@SamsungUK at this point probably better off just sending it back one problem after another can guarantee there will be an issue if I sent it back too judging on the experience so far 2/2

@TechDepthStudio @TechDepthStudio Incredible photos you've captured there, those views are really special. 😊 ^RR

Snowdon on a rare blue-sky day. Shot on Galaxy S26 Ultra. @SamsungUK #S26U #S26Ultra #Wales #Snowdon

@RipindaSingh You can find out more about how we Samsung Electronics UK Limited, use your personal information at samsung.com/uk/info/privacy. Just so you're aware, this may include using your personal data to carry out customer satisfaction surveys. ^BM

@SamsungUK Hi I am still waiting complaint team to respond to me on below Thank you for speaking with me today regarding your order UK260518-34549567. Your Complaint Reference Number is #364492242.

@RipindaSingh Hi Ripinder. Thanks for the order number. It seems that you've spoken to our Shop Team. We have limited access to Online Shop systems, and would therefore, advise you to contact them on 0333 000 0333 regarding this. Lines are open Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm. ^BM twitter.com/messages/compo…

@TechDepthStudio You're very welcome. ^BM

@rick00357876097 @SamsungUK Thank you so much ⭐️

What a hike in Snowdon with the Galaxy S26 Ultra. @SamsungUK #S26U #S26Ultra #Wales #Snowdon

@2372Ric This isn't what we like to hear from our customers, Ric. Please drop us a DM, so we can look into your query together. ^BM twitter.com/messages/compo…

@SamsungUK @SamsungUk I spend £30 for your repair team send me back without any repaired under knowledge that I want to escalate this case . Very poor customer service for platinum client of yours. No explanation no repaired but you took the money for "check" what was the problem.

@SamsungUK this is what your website says but your customer service says it's incorrect, I sent my ring last year to be fixed after a completely fail from the battery and was repaired under the guarantee less than year after the same again happened but not been repaired why???

@____Ad4m @SamsungMobile @____Ad4m Best decision! Welcome to the Samsung family! 😍^BM

Been with Apple since Iphone 3G. Now moved to Samsung and built up a bit of an eco system ❤️ #Samsung @SamsungMobile @SamsungUK

@TechDepthStudio @TechDepthStudio Absolutely stunning!☺️ ^BM

@stw_fan27949 We'll have to agree to disagree! ✨ ^AK

@SamsungUK @EpicGames Nope

Bring back the best skin @epicgames

@TOMASZ56052563 We're sorry to hear you haven't received the service we expect, Tomasz. Drop us a DM, we'd be happy to look into your case, and help resolve it. ^SH

@SamsungUK 21 days. 20+ contacts. 3hrs on phone. Galaxy S26 Ultra (3 months old) – Samsung Health won't sync. Your Smart Tutor Advisors sent files 5 times using methods YOUR security blocks. You asked ME to fix YOUR mistakes. Case #5818206.Citizens Advice tomorrow. #SamsungUK

@DebsStraughton We'd be happy to look into this matter, Debbie, and we wouldn't ask for your details in public messages. Please DM us, and we'll be on hand to assist you. 👍^PM twitter.com/messages/compo…

@SamsungHelpUK @SamsungUK can you confirm if your trade in centre can't tell me if there is a battery issue with the phone but can knock £150 off my trade in price because it might be?

Not very impressed with Samsung's trade in experience. Had a message to say my trade in phone is not in the condition I described and the back panel is lifted. The back panel didn't appear lifted to me and it's not on the things to check, just that it powers on and charges

@esytse We don't have a direct line to the Samsung KX Store from here, Eric, so we recommend calling them on 0333 000 0333 to see if your sunglasses have been handed in/found there. Please choose the option when dialling to ensure you get through to our In-store colleagues. ^PM

@SamsungUK Visited Samsung KX at Coal Drops Yard on Saturday & may have left/dropped sunglasses. Any handed to lost prop team? Grateful if u can check; happy to provide details.

@MidnightMaidens Alternatively, you can contact our Technical Support team on 0333 000 0333. Their lines are open 8am to 8pm Mon-Fri, 9am to 6pm Sat-Sun. Many thanks. (2/2) ^CB