——-

@SamsungUK at this point probably better off just sending it back one problem after another can guarantee there will be an issue if I sent it back too judging on the experience so far 2/2

@SamsungUK following on from my post on the 24th may regarding a missing watch on my wife's order was to be delivered 27th but is being returned to Samsung mid transit almost 2 weeks after purchase and haven't used the phone but still being billed don't know when it'll arrive 1/2

@SamsungUK I have DM'd you. That's the problem I've spoken to the online shop team every other day since 17/05/26 but still in the same position.

@crockfor2 That's certainly not what we like or expect to hear, and we previously recommended reaching out to our Online Shop Team (to track the watches). If you've done this and are still unclear about the order status, please send us a DM. ^PM twitter.com/messages/compo…

@SamsungUK Nice products shame about customer service, still waiting for mine and my wife's watches that weren't included but should of been with our order after spending £2,800 haven't even been able to use the phones still sealed in the box a week after purchase.

@SamsungUK placed an order for the S26 ultra on Friday that included a case buds4 pro and a galaxy watch 8 parcel arrived today everything but the watch can you help ?

@SamMarkWill @northernassist Maybe if you paid the correct fare in the first place then you wouldn’t of gone through all this the problem is too many people are happy to not pay the correct fare knowingly or not and then moan when they are fined for it it your responsibility to check t&c’s

UPDATE: WE DID IT!!! I'm delighted to say that last night I got a message from the Debt Recovery unit at @northernassist confirming that they will "be taking no further steps against [me]". That said, the problems at the heart of my case are FAR from solved. A follow-up thread 🧵

@ChrisAlner @SW_Help What do you expect them to say or do ?

@SW_Help this is the state of the train on the 18:00 WAT to GLD. Not one word from the onboard crew.

@WarrenWhyteUK @ASLEFunion @SW_Help Hardly selfish 🙄

Thanks @ASLEFunion with more selfish strike action. And why couldn’t @SW_Help not have emailed pre-booked ticket holders like they did with evening cancellations. Extremely unhelpful.

@OctopusEnergy recently switched on the 9th direct debit taken from bank but not showing on my account also I’m on the tracker tariff but my meter isn’t sending you readings but I can see it working okay with DCC/loop also showing normal rates on IHD ?

@OVOEnergy share.octopus.energy/straw-shale-56

@OVOEnergy Your Octopus Energy Referral code Use this link to sign up to Octopus - share.octopus.energy/straw-shale-56

@jhjw80 @SW_Help What wonderful vocabulary. Did you manage to get on the 1815 tonight ?

@crockfor2 @SW_Help Because I wasn’t going to Portsmouth, you prat - there are stops along the way. Wind your neck in.

@SW_Help it’s not OK to just have 5 coaches on the 18:15 from Waterloo. So busy there were 20 or so people who couldn’t get on, including me. 😡

@KianGheissari @jhjw80 @SW_Help You obviously know what you’re on about. Just like to help people understand how it works and no neither actually but thanks for the assumption 👏

Good evening @SW_Help this is absurd. Five coaches again. What the devil have you done with them all?

@jhjw80 @SW_Help Why on earth would you catch the 1815? instead of the 1807 that’s to Portsmouth harbour and gets to fareham at 1956 oh and is also formed of 12 coaches instead of 5 and won’t get to fareham until 2021 🤷‍♂️

@SW_Help Fareham. Sadly, the longer journey, with more passengers needing it

@KianGheissari @jhjw80 @SW_Help Maybe the guard doesn’t know the service is normally 10 coaches ? Even if he does again he wouldn’t necessarily be told why he hasn’t got the other 5 🤔 as with the price increase that’s all thanks to your government not the TOC 👍

@jhjw80 @SW_Help That’s the one, the 18:15 from Waterloo to Fareham. As always there’s no explanation from the guard as to why there aren’t the correct number of coaches.

@EastWimbledon @PaulCliftonBBC @SW_Help @NetworkRailWssx I was thinking the same thing 🤔

@PaulCliftonBBC @SW_Help @NetworkRailWssx Should you post this with someone’s phone number in it!??

@raymasseytweets @UnitZee @SW_Help It’s a train company they get you from station to station even if they can’t do so by train not to your home 🤷‍♂️

@crockfor2 @UnitZee @SW_Help But what does customer service and initiative say?

⚠️ Due to widespread disruption caused by the extreme weather, our customers are authorised to book their own taxi to travel anywhere across the South Western Railway network. Please see the following Tweet for how to claim a refund for your journey.

@raymasseytweets @UnitZee @SW_Help Common sense would say they will cover what they are supposed to I.e the part of your journey you’re unable to make by train so station to station 🤔

@UnitZee @SW_Help That’s what they say in their tweet which the world has seen. I should screen grab it. Unclear whether they will honour it to your home however. It may be only up the station. I have asked the question of @SW_Help They are not clear on this.

@MikeTemple2022 @SW_Help @swtrains_watch Wow 2 minutes, find something else to moan about 🙄

Running minimal trains still delays at Surbiton @SW_Help @swtrains_watch