Santhous S.

UPS when can I get a reply?

....This is completely unacceptable. I paid for a time-sensitive service and it was not delivered. I expect a full refund and compensation for the additional costs caused by this delay.

@ParcelHero @UPS I paid for next-day/guaranteed delivery for an urgent travel document to arrive on 13 May. It is now delayed by 2 days, despite paying express charges. Because of this failure, I cannot return to the UK as planned and now have to rebook my flights and ....

@ParcelHero @UPS The replies I am getting are not adequate or coming from a position of being able to be held accountable. It seems in this service, noone takes ownership, so who am I paying money to?

@santhous_S @UPS Hi @santhous_S,  Thank you getting in touch.  I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in touch ...

@ParcelHero @UPS part of your message has been cut off. can you DM me.

@santhous_S @UPS Hi @santhous_S, Thank you for providing the necessary details.  I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up, and they have assured me that the...

@ParcelHero @UPS i have sent a DM to both

@santhous_S @UPS Hello @santhous_S, Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer Support...

The Just Eat order arrived almost 3 hours after it was placed and the food was completely cold. Customer support only offered £5 credit instead of a refund. This clearly isn’t reasonable service. @JustEatUK @PizzaExpress please resolve this properly.

Thread about a terrible experience with @JustEatUK and @PizzaExpress. I ordered food at 5:30pm with an ETA of 6:15pm. The restaurant is only about 10 minutes from my home. I’m currently fasting for Ramadan and this order was meant to be the meal to break my fast. 🧵

Then suddenly the @JustEatUK order arrived at around 8:30pm. So I ended up paying for TWO separate meals because of the delay.

By 8:00pm I still had no food and because I was fasting I had no choice but to order another meal on Deliveroo so I could finally eat.

At 7:30pm I contacted @JustEatUK asking them to cancel the order and provide a full refund because after waiting that long I would not accept cold food.

The staff member said they would contact Just Eat and give me an update within 10 minutes. No update ever came. Between 6:50pm and 7:30pm my calls went unanswered.

At 6:30pm I called again for an update and the staff member hung up on me mid conversation. I then had to call around 8 times before someone answered again.

At 6:15pm the food hadn’t arrived so I started calling the restaurant. After several attempts someone answered and told me the food had already been prepared and was waiting for the driver.

@Celineabira Wow that is amazing shTs the name of the movie?

My fav South Indian and North Indian actresses in 1 film 😍😍😍

To my #1 podcast of 2021, FT News Briefing: thank you for keeping me company on @Spotify all year long! #SpotifyWrapped @FT open.spotify.com/show/1410RabA4…

Tickets are sold out

I have 2 adult’s tickets for Bon fire/Ally Pally @ Alexandra Palace Fireworks on the 6th November 2021 for sale. DM me to enquire for price #resell #bonfire #Alexandrapalace #allypally #Bonfire #fireworks #guyfawkes #event #london

I have 2 more tickets left