Sarah Woods

@greateranglia @AcnhSibyl We were told it was on its way over an hour ago, how much longer will this take?

@AcnhSibyl The rescue loco is on site and is in the process of coupling and preparing to move. Updates will follow. - James

⚠️Due to a fault on a freight train between Manningtree and Ipswich the line towards Ipswich is blocked. Train services running through these stations may be cancelled, delayed or revised. Disruption is expected until further notice. Owing to a faulty freight train between Manningtree and Ipswich, train services are subject to delays, alterations and cancellations. The freight train requires assistance, a rescue loco is on route to the faulty train. Train services affected Colchester < - > Harwich Town Liverpool Street < - > Ipswich Liverpool Street < - > Norwich Further Information An update will follow within the next 1 hour. Greater Anglia and Network Rail are sorry if your journey has been affected by this disruption. Specific train service alterations are available here: journeycheck.com/greateranglia/

@greateranglia None

@sarahfer Has there not been any station announcements? - James

@greateranglia any idea how long the 17.18 Colchester - Norwich will be stuck at Manningtree?

@greateranglia Can you make sure someone communicates something to the people stranded on the platform at Manningtree as people are getting angry as we've been chucked off the train into the cold

@sarahfer At this time no buses are on the way. However a rescue loco is heading to recover the freight train as we speak. Apologies for the inconvenience - James

@greateranglia But how are we meant to continue our journey?

@sarahfer Good evening, Yes that service is now cancelled at Manningtree. Due to the building congestion the unit will be heading back into Colchester sidings. - James

@greateranglia Also our driver has just told us this train isn't going any further and there are no busses, how are we meant to get home?!

@sarahfer Good afternoon, There is a failed freight train ahead at Manningtree. Updates will be posted out on the main X page. - James

@GromitUnleashed Will there be any figurines from this year's trail? Would love a Predator figurine!

‘Noël’ figurines are back in stock and all you need for a tree-mendous festive season. 🎅 👉 buff.ly/Fagw2ys It wouldn't be Christmas without our favourite Gromit spruced up with baubles, fairy lights and a gold star on the top. 🎄

@Morrisons I tweeted you yesterday about an abandoned trolley on my property and you asked me to DM you but no one has replied and my tweet has been deleted

@Morrisons I had one of your trolleys dumped outside my house 6 weeks ago. I reported it on your website and was told it would be collected within 7 days. I have chased it repeatedly and am still not being told when someone will actually collect it. Sort it out please!

@greateranglia I'm now on the delayed 18.50 from Colchester to Diss and we have stopped at Stowmarket. What is going on and when will we be on the move?

@sarahfer Hi, it will be held if possible. - Emily

@greateranglia what's happening with the 17.00 Liverpool Street to Norwich? It broke down and apparently is now terminating at Sheffield. How are we getting to onwards stations given the Norwich trains don't stop there?

@greateranglia Thanks, there's a lot of people on this train needing to travel beyond Ipswich that were unable to board the 17.30

@greateranglia Will you hold the 18.50 if the 17.57 is delayed?

@sarahfer You could get the late running 1757 to Colchester and then change for the 1850 to Diss. - Emily

@greateranglia Diss

@sarahfer Where are you travelling to please? - Emily

@greateranglia Isn't that going to be dangerously full given that trains probably already full and this one is almost full as well?

@sarahfer Apologies, yes that is correct, you would be able to board the 17:52 to Norwich. - Emily

@virginmedia your customer service is dreadful, spent ages going round in circles on live chat yesterday with simple questions unanswered - have been without internet for 18 hours and yet your app still says everything is fine!

@AlanBrumster33 @virginmedia Hi Al, I live in Diss too and same problem - app and website have no information and customer service useless, very frustrating!

@virginmedia For ref: Your service checker does not work. Bit like your Internet service

@virginmedia Internet down in Diss, Norfolk, can update the residents, please, as your customer service is coming up with loads of different excuses. Just tell the truth.

@JS2691438420265 @virginmedia Yep same here and @virginmedia told me yesterday it would be fixed in 4 hours... When it got past 6 hours I contacted them again and they said it would be 24 hours but now feel like I can't believe them. My app still says there's nothing wrong!

@virginmedia still no tv and internet nearly 12 hours later. App still saying no issues

@greateranglia No I'm not sure what time we'll get there yet which is why I'm checking

@sarahfer Do you know what specific time train you would be looking to travel on from London Liverpool Street please ?

@greateranglia hey team. I've got a super off peak return from Bristol to Manningtree. I know I can't leave Bristol before 9.45am but are there any restrictions on the Liverpool Street - Manningtree leg of the journey? Travelling tomorrow.