ASK.HELPDESK.TEAM.

@SudarsanRamanuj Thanks for messaging with Us! I'll be happy to assist you! Please share the following via DM Full name phone number Email address. Thank you.

@SAS Baggage damaged beyond repair complaint raised in FEB 2026. Absolutely no response . Case Number 07601025 Can you please check and revert

@pnqiad @pnqiad Thanks for messaging with Us! I'll be happy to assist you! Please share the following via DM Full name phone number Email address. Thank you.

@SAS No option to request special meal on app or on website. Only option shown is to add a premium meal. How do I request a special meal

@pnqiad Thanks for messaging with Us! I'll be happy to assist you! Please share the following via DM Full name phone number Email address. Thank you.

@senatorpadro @senatorpadro Thanks for messaging with Us! I'll be happy to assist you! Please share the following via DM Full name phone number Email address. Thank you.

@SAS 80 years of making everything difficult and fucking up customers reservations with incompetence and a stupid website that never works! Unbelievable you're still in business!

80 years of connecting Scandinavia to the world deserves something truly special. We’re proud to unveil the SAS 80th Anniversary livery. A tribute to our heritage and the many journeys still to come. #flySAS80

@SAS my checked bag from Toronto → Rome has been missing for 72+ hours. Your staff told me it was “all clear” after a security check — it wasn’t. Now I’m traveling across Europe and paying again for baggage. Please fix this ASAP. #LostLuggage #AirlineFail

@mrdarrenyoung @mrdarrenyoung Thanks for messaging with Us! I'll be happy to assist you! Please share the following via DM Full name phone number Email address. Thank you.

It is impossible to get hold of a real person via your online consumer service. Why? Your ridiculous chatbot is unable even to recognise a booking code and gets into a loop of uselessness whilst refusing to connect your customer to a real person. Your website promises a link to a real person but again, gets you into a loop where only the chatbot is allowed. Why are you treating your customers contemptuously?

👀✈️👀✈️👀✈️

@gewoonBerten @gewoonBerten Thanks for messaging with Us! I'll be happy to assist you! Please share the following via DM Full name phone number Email address. Thank you.

@SAS the flight I booked 5 months ago, with at that moment almost half of the seats being available is now overbooked so I am rescheduled to a later flight? I will not accept this. Poor management of your company does not imply I should be a victim here. Reach out with solution.

@MarkoValonen @MarkoValonen Thanks for messaging with Us! I'll be happy to assist you! Please share the following via DM Full name phone number Email address. Thank you.

@SAS it has been 4 weeks and my claim has still not been handled.

@mohmaaya @mohmaaya Thanks for messaging with Us! I'll be happy to assist you! Please share the following via DM Full name phone number Email address. Thank you.

@SAS Already did, lots of back and forth emails for 4 months. Ticket going between admin and helpdesk and no progress, please help.

@SAS my case of reimbursements been pending for four months now. it is not even getting rejected/closed just open indefinitely. I am not able to proceed with my home insurance because of no delay certificate. can someone help?

@TomVoaden @TomVoaden Thanks for messaging with Us! I'll be happy to assist you! Please share the following via DM Full name phone number Email address. Thank you.

@SAS as a SkyTeam Elite Plus member flying SAS is there a lounge I can use in Dublin?

@mohmaaya @mohmaaya Thanks for messaging with Us! I'll be happy to assist you! Please share the following via DM Full name phone number Email address. Thank you.

@TomVoaden @TomVoaden Thanks for messaging with Us! I'll be happy to assist you! Please share the following via DM Full name phone number Email address. Thank you.