Sonya

@NOWHelpTeam have now been able to get through to your helpline

@NOWHelpTeam Hello, I am desperately trying to contact my 87 year old vulnerable Aunt who lives alone, 100 miles away. her phone is going straight to voicemail and has been for 2hours now. I have tried to contact you via phone but your system seems to be having issues also. HELP

@NOWHelpTeam Hello, I am desperately trying to contact my 87 year old vulnerable Aunt who lives alone, 100 miles away. her phone is going straight to voicemail and has been for 2hours now. I have tried to contact you via phone but your system seems to be having issues also. HELP

@eon_next unhappy with your hug2 staff. Applied 9 weeks ago, heard nothing. Called this week and was told my application has been cancelled but they were unable to answer why. I was promised a response but still nothing today. @Warwick_DC is this acceptable?

What pretentious bollocks..# emperor’s new clothes #MasterChefTheProfessionals

@LycamobileUK I have used the pac code you supplied but you have not released my number to my new supplier. That was a week ago. I cannot receive calls. I wish to make a formal complaint. I have advised Ofcom of the situation. Please comment

@LycamobileUK is there a problem with your service, you have failed to take this month’s payment and when I try to add a bundle to keep my phone active payment keeps failing with every card I try

@ashishmit03 @awinash2716 @LycamobileUK Me too..tried to add bundle via the app to get up and running but keeps failing to take card details …tried several different cards

@awinash2716 @LycamobileUK Same here, My bundle didn't auto renew. I only realised when my balance ended and was not able to connect. Tried all means to recharge and top up, but no luck. Is there any ETA of resolution?

@LycamobileUK my wife’s number is not working. She can’t call. Incomings are fine. She still has 400+ minutes left

@Ubisoft_UK So can a heterosexual male not apply??🤔

For those based in the UK, discover Develop at Ubisoft! Are you... ✨ A woman or non-binary individual 🎮 Wanting to work in games 🤝 Looking for mentorship 📚 Current student/ <2 year graduate

@marksandspencer disappointed..no butter in my emperor carrot side dish! 😩

@OctopusEnergy Thank you..guess we have to wait even longer then!!!😊

@sauceymonkey Hi Sonya, the Dep’t Of Business, Energy & Industrial Strategy (BEIS) provided us with a list of homes that qualify. We’ve now added the Alternative Fuel Payments to these accounts, so if you’ve not had yours you’ll need to apply with the gov directly: gov.uk/get-help-energ… 🐙

@OctopusEnergy awaiting news of my afp.. no response via DM sent

@OctopusEnergy when will we get our alternative fuel payment please.

@CertasBusiness Thank you for your response. I have today received an email stating apologies but can only say it will be before 14th Oct then have since had text saying delivery tomorrow 🤞🏻🤞🏻 I will DM if it does not arrive!

@sauceymonkey Hi - So sorry to hear this , please could you DM us with your account details for a member for the team to look into this for you. Kind Regards Certas Energy

@CertasBusiness After spending over £1000 with your subsidiary Homefuels Direct, I still have no oil nor any indication as to when I will get it. Ordered on 29th September. No response to my email.

@HomefuelsDirect My Feedback is for Monday 10th ..Poor customer service.. cannot get in touch with you you have £1000 of my money and still I have no oil.

Feedback Friday! #HeatingOil #HomeFuelsDirect #FeedbackFriday #customerservice #reviews

@PeaSeaBe @HomefuelsDirect Hi Phil, I'm in the same boat did you get anywhere with anyone?

. @HomefuelsDirect Hello! The tanker didn’t show up. The online tracker hasn’t been updated, the phone number is unmanned and emails are unanswered. This is very worrying.

@HastingsDirect Thank you Leigh can I DM you her details for the charge waiver as her mobility and general health prevents her from driving, she has not driven the car for the last 10 months

@sauceymonkey Hi Sonya, I am sorry to hear you're unhappy with the fees that's been charged. We do retain admin fees at cancellation however if she is cancelling due to ill health we wouldn't charge the cancellation fee. However if you're still unhappy please send us a DM. Thanks ~Leigh

@HastingsDirect disgusted that my 85 year old Aunt called to cancel an auto renew (which she didn’t even know she had) because she can no longer drive, to be told it will cost her £20 to do so.. really?? She has struggled to get thru since yesterday

@RobPoolePhotos @HastingsDirect My 85 year old aunt has also been charged..she couldn’t get through until this morning (policy renewed today) she can no longer drive, I’m stunned.

@HastingsDirect Hi, I have spoken to the team but they were only able to read off a script and so were unable to help. Charging £40 in "arrangement fees" for a policy I never paid for or used and was automatically renewed and cost you nothing is shameless profiteering.

I would recommend everyone avoids @HastingsDirect for car insurance. Automatically renewed a highly inflated car insurance quote. Impossible to contact the office before renewal and then wants to charge for arranging insurance I never asked or paid for.