Screwfix

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@Futts23 Heya Dean! So sorry to hear our virtual assistant couldn't help you this time 😞 Apologies, our Norwich Hall Road store is still closed at the moment 😢 Keep an eye on the store's page on our website and app, and also on Google, both will update when it's back open again 😊 - Mel

@Screwfix any chance of finding out if your Hall Rd, Norwich branch is now operating again after the power outage ? Your bots that answer everything on your customer service don’t know 🙄. Going back to a human answering calls would be helpful.

@CharlieFarnsba9 @ToolstationUK Hi Steve, I’m sorry to hear you’re disappointed. We usually stock more than 10,000 of our most popular items in store out of our 70,000+ products. I’ll make sure your feedback is shared with the team. 🙂 - Bella

@Screwfix What's happened to your stores of recent times? I used to be able to go on the app, find what I needed, pay for it and a few minutes later I could collect it. Nowadays so much of everyday stuff is "next day", to the point now I just use @ToolstationUK instead as they carry the stock. You want tradesmen to use your counters but unless it's something really simple like screws (and sometimes you don't even have them!), washers, etc but thye other day the store didn't have 1/2" end-feed straight tap connectors. You need to massively up your game, thankfully Toolstation had them, but in both cases I normally use my plumbing supplier as they always carry the stock. Please don't DM me and ask me to tell you specifically which other items I've not been able to order, the list is too long, I don't have the time and frankly they were not unusual items, so maybe you need to rethink your stock control.

@CountyManor I’m sorry to hear you’re having trouble online. We’re not seeing any issues on our end, but could you please DM us with more details so we can look into this for you? Thank you! - Bella twitter.com/messages/compo…

@Screwfix Try making even more money by making your App Functional. Your online ordering system has been offline, extremely unreliable, faulty or full of misleading bugs for years.

@tim_siddle Under Challenge 25 you must present a physical ID card or document, not a photograph or digital app version. Digital ID on phones or apps is generally not accepted in stores. Valid forms include a passport, photographic driving licence, or a card with the PASS hologram.🙂- Bella

@Screwfix And you only accept physical ID in this day and age? 🤷‍♂️

@Screwfix is it your policy to “Challenge 25” to buy a tin of Satinwood paint? (Incidentally, purchased alongside some sandpaper and brushes). Significant disruption today for my fiancée being challenged to present ID and only physical ID accepted??

@Andrew__McP @charlesevansart Honoured to be a part of this masterpiece 🖼️🎨

@charlesevansart Loving the Screwfix pencil! I think I'd paint better with a socket set and impact driver. 😂👍

Ready quicker than expected. The new YouTube video is now up and running! #watercolour charlesevansart.com youtu.be/dJ4Z7gi72wg

@OpenECommunity You'll get the joke... in a Mo 😉⏱️

@Screwfix I just got the "Get it in a ... Mo" Advert Joke. It took me ages to slow the video down enough to get two good screenshots. Brilliant and fantastic Thank You Sir Mo Farah 😂🤪👍

@andy67gee Oh no! Always worth a shot, thank you for trying! If you'd like to send us a DM with some screenshots of what you see on your app when you try to sign in, we can take a further look for you! 😊 - Mel

@Screwfix No I've tried all those things. It's signed me out and can't get in

@Screwfix any problems with the app? Unable to sign in all day yesterday and today

@Boycey_Boy Hiya Joe, so sorry to hear that! Could you please PM us with your order reference? We'll take a look into this for you. 🔍 - Bella

@Screwfix hi , what happens when you get the “will be delivered direct from supplier” email but don’t hear any confirmation or delivery times from “supplier”?

@aled_fellowes Hiya Aled! Really sorry about the concern this has caused 😞 If you'd like to send us a DM with these details, I can take a further look and double check everything is okay! 😁 - Mel

@Screwfix I’ve the attached order come up on my account but it’s nothing I’ve ordered and isn’t even my local store. I can’t see any money missing from my bank either so wondering if someone has messed up in a store

@samkaneb @PotnoodIefringe 🤣 I think that's called placing an order Sam 🫣

@Screwfix @PotnoodIefringe How about me and you go halves on some new tools please? (But I keep the tools forever)

Just ordering a Screwfix anyone want anything ?

@samkaneb @PotnoodIefringe Go halves with us mate?

@PotnoodIefringe Do us a 100m roll of T&E please mate. I’ll send you the £

@TheOracle2026 @PotnoodIefringe going to The Coving club? 😏

@PotnoodIefringe Get me a pair of boots. Going down Mathew Street on Saturday night.

@mudstuck123 @PotnoodIefringe Don't forget the tartan paint! 🎨

@PotnoodIefringe New bubble for the level and a long weight please pal

@PotnoodIefringe Yeah I'll get a side of washers please mate 👍

@CallumWats29896 @couponfollow We don't have any discount codes to hand but check out our App if you're looking for exclusive deals! 📲 😉

@screwfix looking for a valid coupon code, any available? couponfollow.com/site/screwfix.… via @couponfollow

@wizpip I'll certainly get that fed back for you! Don't ask, don't get, after all! 👀📝 - Mel

@Screwfix I could do that... Or your devs could save my basket in local storage so I don't have to do extra clicks 😉

@Screwfix Not having a persistent basket on your website is really annoying. Every time I go to look for something, everything I previously added is gone. Sure I may be taking a few days to decide on things, but why wipe my basket?!

@KrisReekie Heya Kris! We can chase a missing order pretty quickly if you need us to help! 👀🏃💨 Pop us a DM with your order 'A' reference if you have an outstanding order and we'll find out what's happening ☺️ - Mel twitter.com/messages/compo…

@Screwfix isn’t it a shame you haven’t got sir mo farah doing your next day delivery’s 🙈