Screwfix

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@Jackcwavy @RothenbergerUk Hey there, really sorry to hear about this - Please drop us a DM with your order details and we can look into this for you - Katie

@RothenbergerUk since when did you guys sell clunky, cheap-feeling unbranded tools through screwfix? I hope these aren’t genuine

@E5diferente Hi there, really sorry to hear about this. Please drop us a DM with your order details so we can look further into this for you - Katie

@Screwfix so I have a titan powerwasher, used it without fail, yesterday it blew a hole in the hose, bought the only replacement you sell only to find that the fittings are totally different. You absolute con-merchants with your enforced re-purchase attempt. Unbelievable!

@baronlordvader Don't you worry, we have plenty of Screws available 🤷 screwfix.com/c/screws-nails…

Really fed up with shops that give false promises. You can’t buy a curry from Curry’s. You can’t buy boots at Boots. Superdrug has always been a massive disappointment. And don’t even start me on Screwfix…

@HydroxyTorQuine @Nukeumrico You're welcome any time 🤩

@Screwfix @Nukeumrico Definitely. I hope to visit one day 🙂

@mram1rkhan Hey, we will certainly pass this suggestion across to see if this is an option we can get added to the app 😆

@Screwfix is your app ever going to get a dark mode? It's brutal on the eyeballs

@ShesADeadGirl Ideally it would have to be in a resalable condition, but if you'd like to pop us a DM with your order 'A' reference, I can double check for you! (Please ignore the other reply from the 'Escalation Support Team', that is a spam account, sorry for the confusion!) - Mel

@Screwfix It is un-used, but the plastic bag it comes in is open, still cant be returned?

@Screwfix hi, i bought some piping that doesnt fit. Its only been taken out of its bag (bag has been opened) but not used at all. Can I still take it back to store for a refund?

@alanthehammer Hiya Alan, sorry to hear that. This isn't the standard we would expect. Could you please pop over your order reference number in a DM so that we can feed this back and, if you'd like, arrange for a replacement? 🙂 - Bella

@Screwfix just purchased these, done one joke ‘ this is now knackered, you need to check the quality of your products m, for £56.00 this is not good

@Nukeumrico @HydroxyTorQuine We are a pretty sight aren't we 😌💅

@HydroxyTorQuine My pleasure Jen. 💙. I just had to get screwfix in for you 💙

@VMildew Hi Victoria, I am so sorry to hear you are having a problem with one of your orders from us, if you could pop us a message with your details we can have a look into this for you and get it sorted! - Erin 😄

@Screwfix I’ve just experienced your “here to help” via email. I had a problem with a purchase. Still got the problem but with added frustration. Not my idea of help. Shop staff are great but I’m shopping elsewhere in future.

@robthomas338 Hey Robert, really sorry to hear this! If you could pop us a DM with a screenshot of what you've received, what items are missing and your account details (name, first line of address and postcode), we'll take a look into this for you! 🙂 - Meadow twitter.com/messages/compo…

@Screwfix Order A25008232057. New Einhell Chainsaw Horse arrived with damaged packaging and missing screws/bolts. Asked for a £2 envelope of fixings to be posted out. Instead being told to do a 20-mile round trip and dismantle two horses to swap in store. Sort it out.

@small1808 Hiya Nathan! Do you have a code in your 'Rewards' section of the app? - Bella

@Screwfix how do I redeem this £15 off i want to order something but wouldnlike the £15 off

@RealityGuru___ We'll update our website ASAP to show that this clearance product and all of its sizes are out of stock 🙂 Thanks again for letting us know about this issue and for your feedback, appreciate the frustration it's caused. I've passed your comments on to the relevant team - Mel

@Screwfix So are you going to update your website showing 80% of the clearance products as out of stock? You do know it's illegal to advertise for sale products you don't have, right?

@Screwfix You clowns strike again. Once again advertising an item that you can't deliver on. Every time it's added to basket and when trying to pay and order it won't go through. Apparently YOUR system says it's out of stock but the website says it's available.

@apfinlay93 Hey Adam 👋 As you've probably already guessed, this isn't from us. We advise to delete the message and not click any links. If you believe you have been a victim of a scam, please report to Report Fraud 🙂 - Meadow

Scammers are slacking. A tax rebate with a screwfix header. Thought they were a solid enterprise.

@mcneilly_mark Good morning 🙂 Thanks for the great feedback. The Malvern team will be really pleased to hear this. Friendly and helpful service is exactly what we aim for and I will make sure your thanks are shared with them - Lindsey

@Screwfix a big thank you to the team at your Malvern store today who helped me out with a replacement basin waste unit that I was struggling to find a replacement for. Friendly and helpful. Well done

@Jameskendall29 Hi James, really sorry to hear about this! Would you mind dropping us a DM so we can have a look for you? - Katie

Tried Ronseal Fence Life Plus+… what’s going on?! That’s one heavy coat on a fence and it’s still translucent 😳 first fence has taken 9 coats for proper coverage. Definitely not what I expected from a “paint.” #DIY #fencing #souldestroying #screwfix

@sneaky_in60727 This is excellent news! I am so glad you had a great experience in our store. It has been forwarded to them to get the recognition they deserve!

I had a most amazing customer service in this shop today. Highly recommended. People you can trust and rely on!!! #screwfix #greenwich

@LWalker775 @Sika Hey Landon, Could you please send us a DM with your order reference and first line of address and postcode and we will be able to look into this for you🙂 - Jade twitter.com/messages/compo…

@Sika @Screwfix Please help. I followed all steps yesterday. Slabs were soaked wet when applied. This morning its still soft and crumbly. It has not set hard at all.

@whitevanman137 Hey Stephen, I'm really sorry that you weren't notified when your item arrived in store for collection. We understand how important timely updates are, and we're looking into what happened so this doesn't occur again. If you have any other questions, please let us know!🙂 - Jade

@Screwfix Very disappointed with the service. It seems that item was at the store. No message from Screwfix.

@Screwfix I ordered an item on 21st April for next day collection. It is now over 30 hours and I have not received a text re collection. Order # A25690358327, I have tried calling several times, was 13th in the queue! What's happening?